Emura Pan (emura-pan.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is good. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, User experience, Quality. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptional quality of the cookware, explaining that the sturdy pans distribute heat evenly and make daily meal preparation a true joy. Shoppers appreciate that the online platforms are straightforward to navigate, allowing them to complete their purchases smoothly and receive their package deliveries safely.
However, some customers also noted that the ordering experience included frustrating sales pitches and excessive promotional attempts. A few reviewers additionally mentioned minor concerns with items arriving slightly curved instead of completely flat or experienced unexpected challenges regarding their final order quantities.
Auto-generated from all reviews of this business. For reference only.
Too much upselling.
About to delete my order.
No confirmation number. No idea if order went through.
Reply from Emura Pan2026-04-18
Hello Kaye,
Thank you very much for taking the time to share your feedback.
We tried to contact you through Trustpilot to resolve this issue. Unfortunately, you did not respond to our requests.
If you did not receive our emails but would still like our assistance, you can contact us using the contact form available at: https://emura-pan.com/contact/
Please provide the following information so we can access and verify your order:
Email address used to place the order
Order number
Full name
Thank you for your contribution to our development and growth. We hope to hear from you soon.
Emura-pan Support Team
The pan sounds wonderful. What I did not like was after I purchased the pan then they offered a lid , after I purchased the lid they offered their cooking utensils, then they offered the hot glove etc, and THEN they offered a 3 year warranty. Why don’t they just offer it at time of purchase so you don’t get drug into purchasing every single thing whether you need it or not.
Reply from Emura Pan2026-04-17
Hello,
Thank you for sharing your feedback.
We will take this into consideration and review our internal processes to see where they can be improved.
https://support.emura-pan.com
Emura-pan Support Team
Good experience. I was bored clicking through the other offers. I just wanted the pan.
Reply from Emura Pan2026-04-17
Hello Louise,
Thank you for your feedback. We understand that navigating through the offers can sometimes be a bit tedious.
We appreciate your patience and are constantly looking for ways to improve our customers' experience. If you have any specific suggestions or face further issues, please feel free to reach out to our customer service team at https://support.emura-pan.com.
Thank you for choosing Emura-pan.
Emura-pan Support Team
Easy to navigate the site and place the order. The site does try to sell you additional stuff.
Reply from Emura Pan2026-04-10
Hello William,
Thank you for your positive feedback. We are pleased to hear that you found our site easy to navigate and that you had a smooth experience placing your order.
If you have any concerns or suggestions about the site attempting to sell additional items, please feel free to reach out to our customer service team. We value your input and are always looking to enhance our customer experience.
https://support.emura-pan.com
Thank you for choosing Emura-pan.
Emura-pan Support Team
Shopping was easy, though I would have liked an option to purchase one larger pan.
Reply from Emura Pan2026-04-06
Hello Lynne,
Thank you for your feedback and for choosing Emura-pan. We’re glad to hear that you found the shopping experience easy. We appreciate your suggestion regarding the option to purchase a larger pan and will definitely take it into consideration as we strive to improve our product offerings.
If you have any further questions or need assistance, please feel free to reach out to our customer service team at https://support.emura-pan.com.
Thank you again for your review.
Emura-pan Support Team
I only gave 3 stars because of all the attempts to buy more items
Reply from Emura Pan2026-04-05
Thank you for taking the time to provide your feedback.
We apologize for any inconvenience you experienced due to the attempts to encourage additional purchases.
Please know that your feedback is important to us, and we're committed to helping you find a satisfactory solution to this issue. For any further assistance, feel free to contact our customer service team at https://support.emura-pan.com
Emura-pan Support Team
Easy to buy, will wait and see how the product works
Reply from Emura Pan2026-04-03
Hello Bria,
Thank you for your positive review and for choosing Emura-pan. We’re glad to hear that you found the buying process easy. We're confident that you'll be happy with your purchase, but if you have any questions or concerns as you begin to use the product, please don't hesitate to reach out to our customer service team at https://support.emura-pan.com.
Thank you for your support,
Emura-pan Support Team
Too many steps and offers...just make it a check list. easier and straight forward. seems like a fake site with overselling and almost didnt buy. i will try the product out.
Reply from Emura Pan2026-04-03
Hello Chuck the human,
Thank you for your feedback. We apologize for any inconvenience caused by the purchasing process and the multiple steps involved. We understand how important a straightforward shopping experience is for our customers. We have noted your concern and will take it into consideration as we work to improve our site.
If you have any further concerns or need assistance, please don't hesitate to reach out to our customer service team at https://support.emura-pan.com.
Thank you for giving us a chance to improve.
Emura-pan Support Team
Hello William,
Thank you for your wonderful review. We're thrilled to hear that you found our instructions easy to follow. Your satisfaction is our top priority, and your positive feedback is greatly appreciated.
If you have any more comments or suggestions, please feel free to reach out to our customer service team at https://support.emura-pan.com.
Thank you once again for your support.
Emura-pan Support Team
Hello,
Thank you for your positive feedback.
We are thrilled to hear that you found our service easy and Canadian.
Should you have any questions or need further assistance, please reach out to our customer service team at https://support.emura-pan.com
Thank you for choosing Emura-pan.
Emura-pan Support Team
Hello,
Thank you for your positive feedback. We're delighted to hear that you found the information clear.
If you have any other questions or need further assistance, please feel free to reach out to our customer service team at https://support.emura-pan.com
Thank you for choosing Emura-pan.
Emura-pan Support Team
Hello Karen Chapman,
Thank you for your review. We appreciate your feedback and apologize for any inconvenience caused by the adding of additional information. Your comments are important to us, and we will look into this matter further to ensure we continually improve our service.
If you need further assistance, please reach out to our customer service team at https://support.emura-pan.com
Thank you for giving us the opportunity to address your concerns.
Emura-pan Support Team
I already have a 12 inch Emura pan and I really like it.
Reply from Emura Pan2026-03-28
Hello,
Thank you for taking the time to leave a review. We are delighted to hear that you are enjoying your 12 inch Emura pan.
If you have any questions or need further assistance, please feel free to reach out to our customer service team at https://support.emura-pan.com.
Thank you for choosing Emura-pan.
Emura-pan Support Team
I have trusted you to sell me a top quality product. I sincerely hope that I am not disappointed when the parcel comes. The pan in the pictures looks to be excellent for frying and looks deep enough to be good for other recipes when used with the lid. I look forward to receiving my order.
Helen Hill.
Reply from Emura Pan2026-03-28
Hello Helen Hill,
Thank you for trusting us with your purchase and for leaving a positive review. We are pleased to hear that you're looking forward to receiving your order and are confident that our product will meet your expectations. If you have any questions or concerns once you receive the parcel, please feel free to reach out to our customer service team at https://support.emura-pan.com.
Thank you for choosing Emura-pan.
Emura-pan Support Team
When I accidently orderd too many (4) there was no way to stop or modify my order👎
Reply from Emura Pan2026-03-27
Hello Martha,
We're very sorry if this mistake has caused you any trouble. We will take care of your problem and do our best to get it resolved with as little trouble as possible for you.
Please be aware that our team works around the clock to make sure that orders are shipped as soon as they are confirmed so that we don't make our customers wait. In line with this, once the automated process starts, we can't change or cancel your order.
If you need further assistance, please reach out to our customer service team by visiting https://support.emura-pan.com.
We appreciate your understanding.
Emura-pan Team
Interested to see if the pan is as good as advertised.
Reply from Emura Pan2026-03-27
Hello,
Thank you for sharing your interest and positive feedback. We're glad to hear that you're curious about our product. Should you have any questions or need assistance, please do not hesitate to reach out to our customer service team at https://support.emura-pan.com.
Thank you for considering Emura-pan.
Emura-pan Support Team
Not sure yet. You guys sure create a chaotic check out process!
Reply from Emura Pan2026-03-24
Hello,
We apologize for the chaotic check-out process you experienced.
We appreciate your feedback and will look into the issue to improve the process. If you have any further concerns or need assistance, please contact our customer service team at https://support.emura-pan.com.
Thank you for your understanding.
Emura-pan Support Team
Hello,
Thank you for your positive feedback.
We're glad to hear that you found the ordering and payment process easy. If you have any concerns or need assistance, please feel free to reach out to our customer service team at https://support.emura-pan.com.
Thank you for choosing Emura-pan.
Emura-pan Support Team
Hello,
Thank you for your positive feedback and for taking the time to leave a review. We appreciate your suggestion for offering our pans in different sizes. Your feedback is valuable to us and has been noted.
For any further inquiries or assistance, feel free to contact our customer service team at https://support.emura-pan.com
Thank you for your support.
Emura-pan Support Team
Straight forward good deal. I’ll probably get some for my daughters. The handle is very cool, great design and all that. But, It’s too heavy for the pan.
Reply from Emura Pan2026-03-14
Hello,
Thank you for your positive feedback and your interest in our products. We're delighted to hear that you appreciate the design of our pans.
We understand your concern regarding the weight of the handle. Your feedback is valuable to us, and we will take it into consideration for future improvements.
If you have any further questions or need assistance, please contact our customer service team at https://support.emura-pan.com.
Thank you for choosing Emura-pan!
Emura-pan Support Team
Okuracookware
Plateful
Matsato
Huusk knives
Our Place
Marché Provence
KnifeCenter
Everything Kitchens LLC