EquityZen, a subsidiary of Morgan Stanley, is a leading marketplace for pre-IPO investments, connecting shareholders of private companies with accredited investors. Through its category-leading technology and innovative approach, EquityZen delivers data-driven insights and tools that empower its 800,000 users to navigate the private markets with confidence. Having completed more than 51,000 private placements in nearly 500 private companies, EquityZen is on a mission to deliver “Private Markets for the Public.”
Written by the business, not verified by us.EquityZen (equityzen.com) has a 4.3 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 82% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 44% of negative reviews; Reviews mostly discuss User experience, Customer service, Product. Last updated 2026-09-04.
Reviewers had a great experience with this company. Customers frequently praise the seamless, fast, and efficient process designed for easily discovering and safely investing in exclusive private market shares. Consumers consistently appreciate the professional staff who provide exceptionally helpful guidance, patient assistance, and ensure clear communication throughout all complex transactions. However, some reviewers were not happy with customer service, noting that responses frequently felt completely automated or lacked sufficient detail. A few other people also felt that obtaining necessary documentation and tracking investment distributions posed notable challenges. Additionally, some reviewers mentioned that communication from support teams could sometimes be improved significantly.
Auto-generated from all reviews of this business. For reference only.I've never wanted to be a customer of this company, but they seem to think they can force me to become one. Their strategy to sign up customers seems dodgy at best. Out of the blue, I got an email to verify my email and get started. I disregarded it, but they keep sending me newsletters. When trying to unsubscribe, the link only leads to a sign-in page.
process itself good. Only major issue is the intransparent holding structure and the SPV vehicle. You need to be much clearer about this
Very creepy, insecure company! Got an email from them to verify an account I never signed up for and the email said, "Don't worry if you got this by mistake it's just a test!" Responded asking for the unauthorized account to be deleted and haven't heard anything back. If they're just sending random test emails then I can't imagine what they're doing with your investments.
Pleased with the opportunities available on the private market
Hi Mario, thank you for the 5-star review! We're glad our platform provides valuable access to the private market.
I’ve used EquityZen for almost a year now. Have purchased and sold on the platform. It’s a unique way to get access to private equity. The biggest hurdle for me was trust. Service has been impeccable. It’s legit.
Hi Kurt, thank you for taking the time to share your review! Earning our investors' trust is central to what we do, and we're glad to hear your experience with our team and platform over the past year has been so positive.
Fast and easy to use
Thank you for leaving a review! We are glad to hear that you found our website fast and easy to use.
Poor communication about fund transfer timeframe in initial offering paperwork. Should be provided prior to signing agreement.
I invested in Cerebras and I have been chasing to receive my shares first batch in my brokerage account. There is complete lack of support and responses. This is frustrating and not able to appreciate this kind of customer service.
We apologize that your experience did not meet your expectations -- nor ours. We take this feedback very seriously, and a member of our team has reached out directly to provide an update on your shares. With future distributions, we will work to win back your trust.
I have a straightforward question that I need answered clearly. I transferred $100,000 to EquityZen to purchase 625 shares of Shield AI, yet I currently have no tangible proof of ownership. These shares do not appear in my investment portfolio, and when I search for them on your platform, they only appear under the “Closed” tab. To be direct: if I were to invest several million dollars through EquityZen, would the only confirmation I receive be that the transaction is “Closed”? My original question to your team was simple — where are my shares, and why are they not visible in my portfolio? The response I received merely directed me back to the “Closed” section, which does not resolve the issue. At this point, I need EquityZen to provide formal documentation confirming that I do, in fact, own 625 shares of Shield AI. I require tangible proof of ownership, as my funds appear to be marked only as “Closed,” with no accessible evidence of the underlying asset. I understand that I need to further educate myself on your processes, but your client services have not provided sufficient clarity. Therefore, I am requesting that EquityZen issue stock certificates or equivalent official documentation. Please send hard copies to me through any appropriate method. Regards, Lance
Hi Lance, We are very sorry for the frustration regarding your transaction status and share documentation. We take feedback like this very seriously and we have reached out to discuss this with you. Please note that there is a standard 30-60 day post-close processing window for the shares to transfer. As soon as the documentation is available, our team will get it right over to you. We will review our communication to make sure that this is clear.
Big fan, seamless process. Great pricing and way better fees than the competitors
Thank you for taking the time to share your review! We're happy to hear you've had a seamless experience with our pricing and platform.
Very good experience and my First experience with EquityZen.
Hi Donald, thank you for the 5-star review! We're thrilled to hear that your first experience with EquityZen was a great one.
Easy straight forward process, however on exits and reception of shares post ipo process slow and slow updates and info gathering. But onboarding and purchase process very streamlined
Thank you for taking the time to share your review! We're glad to hear your onboarding and purchase experience was smooth, and we appreciate your feedback regarding post-IPO timelines.
I get allocation to a lot of companies at valuations that you wouldn't normally get if you waited for them to hit the public markets. EZ closes the business in relatively quick time and updates you on any pricing events. Distributions have been smooth and even when we sell out of a position in the secondary private market EZ has made it a smooth process. One drawback is getting companies earlier in their fundraising process to increase returns. Our first access to most companies (from when we are first interested in them to when we can finally make an investment) is still too long and sometime there is no opportunity at all. But this is a great service overall and so far I've had no problems with their SPVs.
Hi Donald, thank you for the detailed review and constructive feedback! We're glad to hear your experiences with our platform and SPVs have been smooth, and we really appreciate your input on deal access and timing.
Hi Sumul, thank you for taking the time to leave us a 5-star review! We appreciate your support.
EquityZen process was easy, fast, efficient, and accurate. This was my 22nd deal since 2015. I love having access to deals and being allowed also to sell deals I have owned for at least a year. These private companies are a great complement to my publicly traded portfolio.
Hi Rellek, thank you for being such a valued client! We're glad our platform continues to be a great addition to your portfolio.
EquityZen is an amazing platform, I can't say enough great things about it. I've been using it for years and have always had exceptional experiences. The support is great and so are the opportunities.
Hi Adam, thank you for being a long-time client! We really appreciate your kind words and ongoing support.
Charlie was very reactive and answered my detailed questions very professionally and in writing which I really appreciated.
Hi Pierre, thank you for the great review! We will be sure to pass along your kind words to Charlie.
Very quick and easy. Paperwork is cumbersome but they held my hand through the nonsense requirements and expedited the deal.
Thank you for taking the time to leave a review! We are glad our team could help guide you through this process.
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