EquityZen, a subsidiary of Morgan Stanley, is a leading marketplace for pre-IPO investments, connecting shareholders of private companies with accredited investors. Through its category-leading technology and innovative approach, EquityZen delivers data-driven insights and tools that empower its 800,000 users to navigate the private markets with confidence. Having completed more than 51,000 private placements in nearly 500 private companies, EquityZen is on a mission to deliver “Private Markets for the Public.”
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Is EquityZen legit?
EquityZen (equityzen.com) has a 4.3 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 82% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 44% of negative reviews; Reviews mostly discuss User experience, Customer service, Product. Last updated 2026-09-04.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the seamless, fast, and efficient process designed for easily discovering and safely investing in exclusive private market shares. Consumers consistently appreciate the professional staff who provide exceptionally helpful guidance, patient assistance, and ensure clear communication throughout all complex transactions.
However, some reviewers were not happy with customer service, noting that responses frequently felt completely automated or lacked sufficient detail. A few other people also felt that obtaining necessary documentation and tracking investment distributions posed notable challenges. Additionally, some reviewers mentioned that communication from support teams could sometimes be improved significantly.
Auto-generated from all reviews of this business. For reference only.
Could have been even better if the App. was not so difficult to navigate. However, am very satisfied with Equity Zen and their offerings.
Reply from EquityZen2026-06-16
Hi Brown, thank you for the 4-star review and for your trust in EquityZen! We're glad you're satisfied with our offerings, but we hear you loud and clear regarding the app's navigation. Our product team is actively working on making the user experience more intuitive, and your feedback helps us prioritize those updates.
Sebastian Torres has been fantastic and very patient with me. Showing me the way to invest privately.
Reply from EquityZen2026-06-16
Hi Glenn, thank you so much for taking the time to share your experience! We're thrilled to hear that Sebastian provided such patient and fantastic guidance as you navigate the world of private investing. We'll be sure to pass your kind words along to him.
Transparency and ease of use are at the core of what we do. It’s great to know that our interface and fee structure are hitting the mark for you. Thanks for the review!
It is better than its competition. The fees are better. The process has improved. The response time has improved. The website can be better but its workable at this time.
More companies are needed.
Early notification needs improvement.
Reply from EquityZen2026-06-16
We appreciate the honest comparison! It’s great to hear the fees and response times are working for you.
Poor communication on when deal money was due. MUCH SOONER than expected from paperwork.
Poor communication on when deal would close in terms of how quick the money would be due. Then harrassed daily by reps to make sure that I would pay, even though I had three successful transactions in the quarter. Taking a break from Equity Zen in favor of Forge and Hiive.
Reply from EquityZen2026-04-17
Hi Clark, we’re really glad we could help you secure a spot in this investment. This was a truly unique opportunity with a highly sought-after AI company, and we’re thrilled you were able to participate. Because this was such an exclusive deal, the funding timeline was quite specific, and we really appreciate you moving so quickly with us.
We value your partnership and look forward to bringing you more exciting opportunities in the future!
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