Love receiving my color at home
Love receiving my color at home. It is perfect and so easy to use.
About eSalon
Data updated- Website
- esalon.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 100% (19/19)
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About this business
At eSalon, we believe that you should never have to fit in a box—so we made a box that fits you. Led by a team of real-life colorists at our Los Angeles Headquarters, our award-winning custom hair color takes into account your unique needs to create your color, your way. Similar to the salon experience, each bottle of hair color starts with a consultation. By taking our quiz, our licensed colorists get to know you and your color goals before crafting a completely customized hair dye, made-to-order just for you. From the name on the bottle to the personalized instructions, we’re revolutionizing at-home hair color and taking things to the next level by giving you access to a personal colorist at every step along your color journey. Whether you want to adjust your shade (our patented customization technology can adjust your hair color down to a ¼ of a shade) or want to learn how to get the best gray hair coverage, our professional colorists are here to help. It’s this attention to detail that has allowed us to win seven Allure Best of Beauty Awards and three Readers' Choice Awards to date. Over our 10 years of experience, we’ve also been able to craft 310,000+ unique, salon-quality hair colors and shipped over 12.2 million orders to clients across North America, the UK, EU, New Zealand, and Australia.In addition to our custom Color Set, we offer professional-grade hair care (like shampoos, conditioners, stylers, and hair masks), salon-inspired tools (like application brushes and capes), and innovative color care (like toning treatments and at-home highlighting kits). Connect with a colorist today and start crafting your unique shade.
Written by the business, not verified by us.Is eSalon legit?
eSalon (esalon.com) has a 4.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the exceptional quality of the hair coloring products, noting how remarkably simple the application process is at home and how soft their hair feels afterward. People also appreciate the thoughtful personalized consultations and the wonderful support provided to achieve the exact shade they want. Some reviewers were not happy with the longevity of the results, mentioning that the color fades too quickly or fails to cover stubborn grays properly over time. A few consumers also experienced difficulties with specific shades not matching their initial expectations or desired tones.
Auto-generated from all reviews of this business. For reference only.What people say
customer service
I've been a customer for 12 years and appreciate the customer service. You always send me a replacement coloring kit when there is an unexpected delay with my delivery.
My product is always here on time
My product is always here on time. It is a much better product than box dyes you can get from beauty stores. When I needed a change I called and they gave great advice and the change went perfectly. I definitely recommend them.
Just phoned customer services to stop…
Just phoned customer services to stop an order that I did not authorise for £71 (hair dye and other hair products). They responded with that's it's too late to cancel as the items are already shipped and it will be at my expense to return the product. I have previously tried to cancel these products but it's near impossible on the website, and you can only delay, for these dates to creep up and you get charged again. I explained this, and the customer services were less than helpful so when I explained that I'll be writing a review on how customers are held ransom to maintain orders without authorisation or an ability to cancel online, her response was "you do that". I was going to keep ordering the hair dye, but after this response, I absolutely will find an alternative option as this isn't an inexpensive product. Be careful!
Reply from eSalon2026-02-05
Tanya - Thank you for your feedback. We are very sorry to hear that your experience was not all it should have been, and we are happy to work with you per our satisfaction guarantee. Please contact [email protected] for further assistance. We are always happy to help assist in any way we can
All that changed was the processing…
All that changed was the processing time, and it was too long. It damaged my hair
Reply from eSalon2026-02-04
Hello Mindy! Thank you for your feedback. We are very sorry to hear that your experience was not all it should have been, and that in result your hair was damaged. We are happy to work with you per our satisfaction guarantee. Please contact [email protected] for further assistance. We are always happy to help assist in any way we can.
Awesome Customer Service!
Customer service was outstanding when my first order was lost in the mail. Edward B had another order shipped to me immediately! He was awesome!
Much cheaper than a salon
I have been with Esalon for a long time. They color my hair good. I have trouble with the gray around my face. I have talked to a colorist but it didn’t help. She only changed my color without asking and without my knowledge. that’s not what I wanted. Now I just color around my face myself.
Reply from eSalon2026-02-04
Debi - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring!
I have used esalon for over 10 years…
I have used esalon for over 10 years and love my color
Purchased hair dye 1st colour was…
Purchased hair dye 1st colour was brilliant thw free one however was a totally different colour and has now completely ruined the Colour I had.
Reply from eSalon2026-02-03
Ashleigh - Thank you for your feedback. We are so incredibly sorry to hear that your experience was not all it should have been and that your color did not turn out as you had hoped. Please contact [email protected] for further assistance. We are always happy to help in any way we can.
Long time happy customer
I have been a customer for almost 5 years and I have enjoyed the product and the company’s services greatly. The product is excellent. The service is responsive and excellent. I am a very happy customer. Thank you for providing a great product for an affordable price.
Great customer service
thank you great job in hair coloring
Over a decade and still loving eSalon!
I have been a eSalon member for over a decade and LOVE the hair color! I get SO many compliments (even from my hairdresser)! Thank you eSalon and now I am trying your hair growth gummies!
Every day is a good hair day!
I have been using eSalon for almost 3 years now and have never been disappointed. There was one time a box came damaged and the bottles were leaking and they happily replaced it for free. And when my hair color had too much copper they were quick to help me correct the color. I have been very happy with them.
I love the coloring products and help…
I love the coloring products and help if I need it! You guys got me through the pandemic and beyond now! Thank you
Great Hair Color!I have used salon hair color for over…
I have used salon hair color for over 10 years and am so pleased with it!
My order still has not been delivered
My order still has not been delivered! Last time I checked it was in Memphis for the last 6 days! If it does not come by tomorrow, 1/30, you will need to reship at your own expense.
Reply from eSalon2026-01-30
Hello Diane, Thank you for your feedback. We are so incredibly sorry to hear that you have not received your hair color! Please contact [email protected] for further assistance. We are always happy to help in any way we can.
Damaged product
The bottle was damaged. It looked like it leaked out, so I threw it out.
Reply from eSalon2026-01-30
Hello Danielle, Thank you for your feedback. We are so incredibly sorry to hear that your experience was not all it should have been and that your color arrived damaged. Please contact [email protected] for further assistance. We are always happy to help in any way we can with replacements.
High Quality Products HD
I have tried various tones of blond which was accommodated. After contacting eSalon, the expert listened to what I was trying to achieve and provided recommendations. Absolutely wonderful Customer Support! The hair color received is excellent quality and is above and beyond! Have used the product for years without damaging hair structure! It is a special touch to receive product specifically formulated personally!
I love this product
I love this product. I use red or strawberry blonde and it is perfect, never looks orange and looks very natural. It is easy to use and a great product. If I can color my own hair, anyone can. The product keeps my hair very soft and healthy!
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