I am so happy with the quality for the…
I am so happy with the quality for the color, I get so many compliments. Wonderful personalized service! I appreciate all you do.
About eSalon
Data updated- Website
- esalon.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 100% (19/19)
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About this business
At eSalon, we believe that you should never have to fit in a box—so we made a box that fits you. Led by a team of real-life colorists at our Los Angeles Headquarters, our award-winning custom hair color takes into account your unique needs to create your color, your way. Similar to the salon experience, each bottle of hair color starts with a consultation. By taking our quiz, our licensed colorists get to know you and your color goals before crafting a completely customized hair dye, made-to-order just for you. From the name on the bottle to the personalized instructions, we’re revolutionizing at-home hair color and taking things to the next level by giving you access to a personal colorist at every step along your color journey. Whether you want to adjust your shade (our patented customization technology can adjust your hair color down to a ¼ of a shade) or want to learn how to get the best gray hair coverage, our professional colorists are here to help. It’s this attention to detail that has allowed us to win seven Allure Best of Beauty Awards and three Readers' Choice Awards to date. Over our 10 years of experience, we’ve also been able to craft 310,000+ unique, salon-quality hair colors and shipped over 12.2 million orders to clients across North America, the UK, EU, New Zealand, and Australia.In addition to our custom Color Set, we offer professional-grade hair care (like shampoos, conditioners, stylers, and hair masks), salon-inspired tools (like application brushes and capes), and innovative color care (like toning treatments and at-home highlighting kits). Connect with a colorist today and start crafting your unique shade.
Written by the business, not verified by us.Is eSalon legit?
eSalon (esalon.com) has a 4.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the exceptional quality of the hair coloring products, noting how remarkably simple the application process is at home and how soft their hair feels afterward. People also appreciate the thoughtful personalized consultations and the wonderful support provided to achieve the exact shade they want. Some reviewers were not happy with the longevity of the results, mentioning that the color fades too quickly or fails to cover stubborn grays properly over time. A few consumers also experienced difficulties with specific shades not matching their initial expectations or desired tones.
Auto-generated from all reviews of this business. For reference only.What people say
Great company to work with
Love my color ,it just doesn’t last…
Love my color ,it just doesn’t last long and isn’t covering my grays .
Reply from eSalon2026-01-29
Hello Chris, Thank you for reaching out! We are very sorry to hear that your hair color did not cover your grays, and we are happy to work with you per our satisfaction guarantee. Please contact [email protected] for further assistance. We are always happy to help assist in any way we can Have a great day! (:
Good quality and knowledgeable help
I’ve used e-salon since the pandemic…
I’ve used e-salon since the pandemic and find it affordable and easy.
Recently cut my hair very short
Recently cut my hair very short, needed to change my application and color to provide a fabulous outcome. Thanks to a quick call and some info exchanged my order came and is perfect. Thank you !!!
Excellent customer service
Accurate color matching has been great. They are also very responsive when I ask to have the color adjusted.
I am very happy it’s super convenient
I am very happy it’s super convenient. I don’t like to go to a salon. I do it by myself. It’s easy and honestly, I don’t remember how many years I’m with you guys. It looks like forever and it’s super easy to update the color. I sent my pictures some suggestion from specialist and done. Thank you.
Reply from eSalon2026-01-29
Mazal - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
Not good value or quality
I liked this hair color at first. It is pricey and you have to pay foe shipping which I wasn’t super happy about. After a few orders the color started to not look as good. (Orange and brassy when what I asked for was cool brown.) I brought up my concerns and was prompted to buy extra products that were expensive, ridiculously heavily scented, and extremely ineffective at correcting my color concerns. I decided to stop using this service and started purchasing color at a hair supply company. I’m really happy with the results and have the color I want now. This may be unrelated but I had pretty bad hair loss for a while and it’s getting better now. In total I used this company for about a year and a half. I wouldn’t recommend this company.
Reply from eSalon2026-01-29
Beans - Thank you for your feedback. We are so incredibly sorry to hear that your experience was not all it should have been and that your color did not turn out as you had hoped. Please contact [email protected] for further assistance. We are always happy to help in any way we can.
My hair COVERED IN a substance like WAX after colouring and drying
I would rate it -100 I did everything as per instruction and when I was drying my hair it started producing THE WAX that was dribbling on my legs and table, now my hair are greasy and covered with was which obviously melts when applying the heat. What could possible be in the products to cause this reaction????
Reply from eSalon2026-01-29
Hello Yevgeniia, Thank you for your feedback. We are so incredibly sorry to hear that your experience was not all it should have been and that your color turned into a wax like substance. Please contact [email protected] for further assistance. We are always happy to help in any way we can. Have a great day!
I can change my color any time
I can change my color any time, delay my shipment, ask that it come early add things. This is my only subscription that is just seamless. Always exactly what I wanted !!! And the price well that’s amazing too. I’ve been using esalon for years !
Excellent customer service - 5 stars
Excellent customer service
I’ve been using esalon for years
I’ve been using esalon for years. I love being able to discuss my hair color with a consultant whenever I want.
Automatic shipments are always on time…
Automatic shipments are always on time and perfectly prepared. This company was a lifesaver during COVID and I’ve been with them ever since. MJW
I have asked for the box to not be…
I have asked for the box to not be delivered with plenty of head's up and they replied it was shipped already I only received the package track number the day after which makes it two full days for them to stop the delivery/return back or cancel. They just want you to pay ! Also, you can't cancel the subscription until the first box is delivered forcing you to keep it - I am pretty sure this shouldn't be allowed either ! I won't be able to return the package my self either as i am not in the country WASTE OF MONEY AND DISHONEST SERVICE I have contacted the customer support repeatedly so replying to the review as below it doesn’t mean anything and still no one helped
Reply from eSalon2026-01-27
Carlotta - We are very sorry to hear that your experience was not all it should have been, and we are happy to work with you per our satisfaction guarantee. Please contact [email protected] for further assistance. We are always happy to help assist in any way we can
I’ve been using ESalon since April2020…
I’ve been using ESalon since April2020 when Covid hit and couldn’t get to my hairdresser - I have now been coloring and highlighting my hair for almost 6 years with ESalon- Love My ESalon❤️
Always great customer service
Always great customer service. Fast resolutions of any issues or question I might have. Excellent products.
esalon has saved me thousands!
I’ve been using esalon products since 2020. My hair looks beautiful. Easy to communicate with regarding tweaking the color to get it just right. Love how simple it is to get professional results.
I’ve been really happy with the level…
I’ve been really happy with the level of service I’ve received so far they have been very proactive in answering all my questions and sending recommendations.
eSalon's is wonderful
eSalon's is wonderful! I used another product before switching to eSalon, and I'll be sticking with eSalon. Their color lasts longer, and has the most amazing highlights. I'm often complimented on my color. Also, they are super-responsive to their website (answering questions, or requests for add-ons, etc). I'm impressed, all around.
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