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Is eSky Travel legit?
eSky Travel (esky.com) has a 2.9 out of 5 rating on OK.one, based on 181 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. Opinions are polarized: 49% rate it 4 stars or higher while 48% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Price, Refund. Last updated 2026-08-31.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers found that the initial process of booking was often simple and straightforward, with some people noting the ability to access flight and hotel information easily. People also mentioned successfully securing desired flight combinations and finding options that were more competitive for checked baggage.
However, there are significant concerns regarding financial issues and service reliability for some consumers. Some reviewers reported being charged significantly higher costs than when booking directly, or facing hidden fees and being unable to secure promised refunds. A few other people also felt issues arose when trying to modify bookings or deal with non-responsive staff during problems.
Auto-generated from all reviews of this business. For reference only.
Marketing tactics are aimed to mislead public (ie. URL links disguised as airline URLs) make me think I'm booking through the airline but I was not. They upcharge you for no added value, and their entire business is likely built on this, as they are a "travel agent". I would avoid at all costs. I tried to cancel my ticket immediately but their customer service on two calls said two different things, both leading to no refund of their fee (the airline was more than willing to cooperate), making me believe everything is in poor taste.
Reply from eSky Travel2026-06-09
Hi, to clarify the matter I need your booking number and phone number. Please provide these via the form: https://linktr.ee/eskycontact. We would also like to clarify that our website is clearly marked with the eSky logo and includes all relevant information indicating that bookings are made through our platform, not directly with the airline. We operate as a booking intermediary, which is also clearly stated in our terms and conditions and throughout the booking process.
the experience has been terrible. i was not paying attention and i was looking up Air Panama on Google and esky has an awesome digital marketing team and you end up in their platform, while you genuinely believe you are on air panama.
Extra cost of 300$ without explanation (service fees) and at the end, you just receive a confirmation booking email and the air line booking number provided doesn't not provide access to the etickets.
escalated 4 days ago, automatic email reply "give us 96 hours" to fix it. 4 days later my all family is without etickets for the annual vacation.
absolutely unacceptable and if i don't receive positive response, i will engage legal avenue to get reimbursed.
update 06/08: booking number: 2488199798
esky you are wrong, the problem has not been resolved and etickets not issued. i ask you to proceed to a full refund, before legal action is taken.
Reply from eSky Travel2026-06-08
Hi, thank you for your notification. I see that the situation has already been resolved. Have a great trip and feel free to help if needed. Kind regards, Margaret
It's difficult to get documentation such as a receipt for payment and the ticket. I have requested it via email, but new questions are just being asked, and there are claims that they were sent earlier.
Reply from eSky Travel2026-06-08
Hi, thank you for your notification. I see that the situation has already been resolved. Have a great trip and feel free to help if needed. Kind regards, Margaret
Hello, we have noticed your negative comments about us and would like to know the reasons for them. Please let us know what happened by using the contact form: https://linktr.ee/eskycontact. Please select the appropriate category and subject. Thank you and kind regards, Margaret
I won’t advice anyone to book with eSky travel, I have an ongoing disputes involving eSky travel and Airpeace airline. I had booked a round trip where the outbound was a success but my return ticket was cancelled. Both eSky and Airpeace denied liability and I was stranded at the airport. I had to spend over £2,594.44 to get back to the UK via British Airways. Till now the case hasn’t been resolved.
Reply from eSky Travel2026-06-08
Hi, we see your message and are working on a solution. We will get back to you with a response. Regards Margaret
I thought I was purchasing flight to Antigua Barbuda from a reputable website, I was wrong. The night before the flight, we tried to check in to the flight and noticed that the confirmation number for the flight airline was incorrect. I tried calling customer service, the phone rang to a random man that kept asking me questions about my credit card information. Then I realize that the email that they sent with the confirmation and a flight details were all wrong.I strongly discourage anyone from booking with this website.
Reply from eSky Travel2026-06-03
Hi, we cannot find your booking. Please contact us using the form on https://linktr.ee/eskycontact. We will reply as soon as possible. Kind regards, Magda
Absolutely AWFUL customer service. They go around in circles, don't answer your questions, then end the chat when the questions get tough. I was on chat for one hour and a half trying to get a simple question answered - can I cancel the insurance that they stuffed in the checkout? Also, the fees are 42% of the total cost. BOOK DIRECTLY WITH THE AIRLINE, DO NOT USE THIS WEBSITE. A total rip off!
Reply from eSky Travel2026-06-03
Hi, thank you for your feedback. We are currently reviewing your notification. We will get back to you. Kind regards, Magda.
Our flight was cancelled and 25% (roughly 300 euros) was charged as a "service fee". Airline simply refunds the full amount by the way.
Reply from eSky Travel2026-06-01
Hello, like other travel booking platforms, we charge a service fee. This fee is listed and visible on the form before purchase. Before confirming the booking, you can check its details, including the departure time, and before paying for the booking, all the amounts that make up the total price. Best regards, Margaret
Horrible ,
First I though I was booking on American when I went to pay it said thankyou for using Esky . It’s the most confusing reservation I have ever had . Then my brothers wife died and I have been trying to cancel and get a refund . No matter what I do they want more information more proof that I am my brothers sister . Second the obituary is not enough they insist on a death cert . Totally insensitive . Asking me to ask my brother for his dead wife death cert as if the obituary is not enough . This is the worst company I have ever encountered . It is also Polish acting like an American company . Beware of Esky
Reply from eSky Travel2026-06-01
Hi, we want to help every customer; however, the situation described above results from the airline’s policy and is beyond our control. The documentation required to submit a refund request is determined by the airline. We would also like to point out that our website is clearly marked with the eSky logo and contains all relevant information indicating that bookings are made through our platform and not directly with the airline. If you have any additional questions, please contact us via the form: https://linktr.ee/eskycontact. Best regards. Margaret
I selected and paid for a flight from my departure point to my final destination, expecting one normal journey. Instead, everything became unnecessarily complicated because the booking was actually issued as separate tickets, something that was not clearly communicated before purchase.
Due to a delay, I missed my connection, had to buy an extra ticket, pay additional baggage fees, and received no real assistance. Customer support only sent generic copy-paste replies, closed the case, and made me feel like my situation was never taken seriously.
Very disappointing experience.
Reply from eSky Travel2026-05-29
Hi, thank you for your feedback. You submitted a complaint regarding this matter and have already received a detailed response from our complaints department. If you do not agree with the decision or would like to provide additional information, please reply directly to that correspondence. Best regards, Margaret
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