EZCosplay offers best quality Dulex cosplay costumes, anime Cosplay video games costumes, Naruto, Bleach, Final Fantasy, cosplay accessories, masks, Props, makeup, wigs and hot sexy costumes at low prices. We are wholesaler in all over the world.
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Is EZCosplay Costumes legit?
EZCosplay Costumes (ezcosplay.com) has a 3.3 out of 5 rating on OK.one, based on 445 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 34% give 1 star; The business has replied to 23% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-10-24.
What reviewers say
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Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the great attention to detail, vibrant colors, and high quality of the wigs and custom costumes they receive for various events. Many people find that the products fit well, arrive nicely packaged, and closely match the provided online promotional photos.
Some reviewers were not happy with unexpected delivery delays, long waiting times, and missing shipping notifications. A few other people also felt that certain outfits arrived in the completely wrong size, featuring poor fabric quality or damaged accessories. Additionally, customers noted that getting helpful assistance or prompt responses from support regarding sizing issues can sometimes be difficult.
Auto-generated from all reviews of this business. For reference only.
Sent me the wrong shoes and then ignored my messages..
A few years ago EZcosplay had exceptional service and while their cosplay quality is iffy they would always send you what you ordered and they offered custom sizing for larger people which is quite hard to find on sites like Aliexpress, which is why I went with them for so long.
While, they have messed up in the past..(They took Months to tell me that the Asclepius wig that I ordered was no longer being sold even though they still had up the sales page), the experience was never bad enough where I wouldn't give them another shot since they were at least reliable, had good communication and gave you what you ordered..But, my most recent experience with them proved me way wrong .
I purchased a pair of Souseiseki shoes from the series Rozen Maiden in early June, and they were shipped out quite quickly..(a week or so after I placed my order..)
But, the shoes they sent me were from Pretty Derby instead so I immediately sent in an aftersales ticket to them for an exchange. I waited a few days for them to get back to me, but they ignored my ticket.
I reached out to them through almost all of their communication channels, but each one was completely ignored by the company.
I waited almost over a month for EZcosplay to respond to my messages before I filed a dispute with PayPal, but only when I escalated the dispute to a claim did they finally respond to my issue.
They apologized and said they used the same SKU for multiple items which caused the mix up and offered to send me a replacement pair.
So I closed the case after they sent out the replacement since that is what I wanted in the first place, but it turned out that the replacement shoes while closer to the style of what I ordered, looked NOTHING like the item shown in the listing picture..(It's bad to the point where I question if they sent me the wrong shoes again.)
But, I really don't want to fight them again just to simply address my problem since they will more than likely ignore me again so I will hold onto the replacement shoes and either modify them to look like what I wanted in the first place or resell them online along with the pretty derby shoe.
But, all and all EZcosplay is nothing like they were in the past and I would personally recconmend not shopping with them and take your business with another cosplay seller such as Cosonsen or Cosrea..or getting a cosplay commissioned from an individual commissioner.
Reply from EZCosplay Costumes2026-08-27
Hi Justin,
We sincerely apologize for the incorrect item, the delay in responding to your messages, and the disappointment with the replacement. We are already in contact with you by email and are reviewing your case carefully to work toward an appropriate resolution.
We also take your feedback seriously and are improving our SKU management, product checks, and after-sales response process to help prevent this from happening again.
I placed an order on May 27 for a con on July 2. Tailoring time was estimated 7-35 days. Paid for rush shipping (3-5 days) just in case. Despite filing two support tickets I did not receive any communication AT ALL until July 16 when I threatened to file a chargeback with Paypal. The order was not shipped until July 13 and I did not receive it until July 20, meaning the rush shipping also did not deliver as promised.
Horrible experience. I will never order from this or any other online cosplay shop again.
Reply from EZCosplay Costumes2026-08-28
Hi Jen, we sincerely apologize for the delayed order and lack of communication. We are actively improving our internal oversight to make customer-service communication more responsive and our production timelines more accurate and efficient. Thank you for bringing this to our attention.
I made an order from them for about $192 on June 20th. No reply at all and no tracking information. I have comic con in 2 weeks. Utterly pissed that I won't have a costume
I ordered a cosplay the 30th of May I tried to order it way earlier, but even tho the use date was pretty far ahead, and they promised 35 days tailoring time, it was not shipped prior to the use date, meaning I had to cancel my order.
They said I would recieve the funds within a week, but after 14 days and a followup message, I have not yet recieved my money nor been responded to.
I also tried to cancel earlier, but they asked me to pay for faster delivery.
As a cosplayer of over 10 yrs this is the worse experience I’ve had
I was so incredibly excited when I saw an invisible woman beach cosplay because I’m a huge Marvel Rivals fan and it was perfect for an event I was going to in mid May. The experience with this company has been hands down the worst I’ve ever had ordering a cosplay and I’ll likely never order from them again due to the across the board issues with communication, product fit and quality, and overall inability to meet their quoted timelines. For those of you who want the specifics, let me dig in.
It took a total of 81 days from ordering to receiving this cosplay. I ordered it at the end of March and purchased expedited shipping so that even with the longest quoted 35 days to make it, it’d still arrive in time for my May event. I never received an order confirmation email, but the portal clearly showed the order so I figured everything was fine. Towards mid April I reached out to support I knew it would need to ship soon, and they assured me it would be ready “before May” and shipped out. The end of April came and I reached out again to hear that the cosplay was undergoing a quality check and that it’d be shipped out “next week”. It’d be tight but it might still get here on time, but I was concerned that no one had proactively communicated the delay to me. On the day before my event I receive an email saying that my order has been delivered, but no tracking information. Thinking it odd, I reach back out to support because I’ve not received anything. They inform me that my order “still needs some more days to finish.” At this point I figure, it’s too late for my event that they said it’d be on time for, but maybe I can wear it to my next event in early June…. Towards the end of May I check back in, and am told the order will be finished “in about 10 days.” It was not. I check back in again and finally receive notice that it’ll ship on another 5 days. It ships later than that and still takes over a week to arrive (seriously making me question whether the expedited shipping I paid for was ever applied - which is kind of a joke in and of itself given how delayed the cosplay was). Not once was I offered a refund on the shipping or anything that indicated that they understood why a delay is particularly problematic for cosplay (which is often centred around events).
So… 81 days later I get my cosplay… and it does not fit. Mind you I MEASURED and took into account the notes that the measurements are for the product dimensions. The entire right side of the top is cut so short it won’t cover anyone’s chest. The zipper down the back does not match the pictures where it goes down the back- it stops incredibly short so the only way to put on the suit (that still exposes one side of your chest entirely) is to undo the rings that attach it to the bottoms and then try to loop them back through the fabric (part of which has netting and the rings get stuck). I’m beyond disappointed that after waiting so long this cosplay is now x rated and impossible to wear.
We ordered a costume for my son. Since payment was done have we never heard from them again. He was looking forward to it, even entered the date that he would need it. Scammer?
Scam. Taken my $130 and neither giving order or refund.
Contacted them regarding delivery not arriving and being over maximum delivery date. Was told it would not be finished (not delivered, but finished) in 10 days.
Raised issue with them further as the order would not be delivered in time and requested a refund. They offered £5 compensation and I had to repeatedly request a refund.
They said that they would refund me within the week, and again, this timeframe has elapsed and now not responding to emails.
Every cosplay I've bought from this site has been overpriced and then extremely cheap looking when it actually showed up. Things never fit right, even after paying the extra 20$ to get it custom ordered. I will not be giving them another chance.
Extremely Poor Quality + no answer for my request for refund
Je suis profondément déçu par ma commande chez EZCosplay et je demande un remboursement en raison de la qualité inacceptable du produit que j’ai reçu.
Plusieurs pièces du cosplay sont arrivées endommagées, mal assemblées ou inutilisables :
Le tissu doré des gants se décolle déjà, même si le costume est tout neuf.
L’armure de coude ne peut pas être serrée correctement, ce qui la rend impossible à porter en toute sécurité.
Les épaulettes et autres pièces ne peuvent être fixées qu’à l’aide de trombones, ce qui est totalement inacceptable et risque d’endommager le tissu.
Les pièces en mousse sur la boucle de ceinture et le sweat à capuche étaient déjà détachées directement hors de la boîte.
Les pièces de l’armure d’avant-bras sont beaucoup trop grandes et glissent au moindre mouvement, ce qui les rend inutilisables.
Pour le prix payé, ce niveau de qualité est tout simplement inacceptable. Le produit ne correspond pas à la description, aux photos ou aux normes attendues d’un vendeur de cosplay professionnel.
Je demande un remboursement ou une compensation appropriée, car je ne devrais pas avoir à réparer ou reconstruire un costume qui était censé arriver prêt à porter.
Je ne peux pas recommander EZCosplay sur la base de cette expérience.
I am deeply disappointed with my order from EZCosplay, and I am requesting a refund due to the unacceptable quality of the product I received.
Several parts of the cosplay arrived damaged, poorly assembled, or unusable:
The gold fabric on the gloves is already peeling off, even though the costume is brand new.
The elbow armor cannot be tightened properly, making it impossible to wear securely.
The shoulder pads and other pieces can only be attached using paperclips, which is completely unacceptable and risks damaging the fabric.
The foam parts on the belt buckle and the hoodie were already detached straight out of the box.
The forearm armor pieces are far too large and slide off with the slightest movement, making them unusable.
For the price paid, this level of quality is simply unacceptable. The product does not match the description, the photos, or the standards expected from a professional cosplay seller.
I am requesting a refund or an appropriate compensation, as I should not have to repair or rebuild a costume that was supposed to arrive ready to wear.
I cannot recommend EZCosplay based on this experience.
DO NOT ORDER FROM EZCOSPLAY!
I wish I had read the 1 star reviews before placing my order as I would have saved myself time, money and a huge headache.
My order (order number 9000244792) was placed a month in advance of the need by date (as processing claimed to be 1-4 weeks) AND paid for express shipping to ensure it would be here on time. Time passes and we receive no tracking information or updates of any kind and the order just perpetually says ‘processing’. Needless to say, the item we ordered did not arrive in time for the con. We’ve reached out via email several times now asking for updates (only to sometimes get a reply) and when we first asked for a refund on the express shipping they offered us a refund of 10% of the shipping cost which would be about $3. Obviously this was unacceptable so we said we would like a full refund for the cost of shipping if an update on the order could be provided and we could receive an estimate on when the order would arrive. Their response was that they have cancelled the order and we would receive a refund within a week. It has been longer than a week with no refund, surprise surprise.
So, here I am writing this review to warn fellow cosplayers to AVOID THIS WEBSITE AT ALL COSTS! Our next step will be opening a PayPal case against the company. We only ordered because we literally couldn’t find the item on any other website. I would instead recommend miccostumes if you are looking to purchase cosplays online!
Reply from EZCosplay Costumes2026-08-27
We sincerely apologize for the delay, lack of communication, and the frustration this caused with order 9000244792. Although the order has been fully refunded, we understand that this does not make the experience acceptable.
We take your feedback seriously and are actively improving our order tracking, customer communication, and refund processes to prevent this from happening again. We are truly sorry.
Complete and utter scam. Specified need by date, said 7-35 days, 35 days pass and they say "Oh, if you read the fine print, its actually 35 days OR MORE in perpetuity". Putting a need by date on your order does nothing, they don't contact you if the timeline won't work, they don't even make the costumes themselves, they are literally a middleman who provides zero value. When you request a refund, they refuse, and claim they can only return 50% of your hundreds of dollars. This is a NOT a costume manufacturer, they are literally just a chinese website, no business, no store, no seamstress, nothing. BUYER BEWARE!
Don’t buy from EzCosplay if you want easy customer service.
Bought 3 items for them to complete my cosplay on 12/03/2026. Were shipped 31/03/2026 to FedEx Ireland, arriving in Ireland on the 2/04/2026. Ever since then it’s just been down hill. First FedEx didn’t contact me until I reached out to them to see why my updated tracking kept being updated every-night at 00:49 and was only responded with on the 14/4/2026 to say they needed proof of purchase. I had sent proof of purchase twice, and told it was what they wanted. Got a reply a few days later to say there was a problem and that they needed the commercial invoice. I had sent the commercial invoice on the 11/04/2026 and didn’t receive a reply until 17/04/2026 to say the invoice had a discrepancy. Asked for them to clarify what the discrepancy was exactly as I paid everything I needed to pay. FedEx just sent me a copy-pasted message to say there was a discrepancy again. Contacted EzCosplay for a new commercial invoice as I feel that the problem is that they under declared and explained the issue. Proceeded to send me the same commercial invoice I had already sent to FedEx so it looks like I will not be receiving my cosplay props anytime soon or at all it seems. Seems to be a bit from both companies but none will contact each other .
I waited 2 months for a cosplay, didn't receive anything. The website says tailoring time only takes 1-4 weeks, and I selected 6-10 day shipping. During these 2 months, I got no response from the seller; only when I filed for a refund through PayPal, they reached out.
Ordered an Eisha from gatchiakuta cosplay February 17. On the website it said take 1-4 weeks to create. I request the need by date April 18, because I’d have the item in hand a week before I actually need it. (Glad I did) so I gave them almost double the stated time to create. When it was getting closer to the month I needed it I kept checking progress for it to say “Processing” I asked 3 places of customer service what was going on, email/help ticket, Instagram, and their discord. Instagram was the least helpful and also least professional. I gave them my order number and asked what was up during all three messages. Insta said and I quote, “sorry about it… it needs time to make” once I expressed my concerns they ghosted me for about 24 before responding the will check with the company and inform me, they did not update me. Email and discord gave me the same response, although discord proved to be easier to stay in contact with, they said to check in a week as they factory was still working. I waited the week and came back, this time asking email and discord. They responded by said it would be ready by next Wednesday, timeline sake April 15. I asked since I requested standard shipping (6-10 days) what would happen bc this would be unfulfilled. After being unaware the rep went on break and seeing so many customers start to complain on their server about the same issues of delay after delay, I got a response 4 days later, April 13. I was told it would be done this week and that yea my shipping would not make the item arrive on time and it would have an ADDITIONAL cost of $23 if I wanted fast shipping. Didn’t even offer it to me nothing. I also send a disappointed and long email about the issue and was replied to April 14, with an offer of 10% refunded for the shipping… that’s approx $2 refunded. A smack in the face if you will. I responded to the discord rep that I think I would be receiving this feee shipping free of charge since this is a company issue/error for their poor use in time management. They reluctantly agreed. After confirming that this would be honored by email and discord I left it alone. April 20. It’s past the need by date and closer to my actual need by date.i asked discord when it will be shipped, i was told that the factory was not responding to them and if i could wait. I said no I can’t wait I needed it by Wednesday April22 the latest. I asked them if they could personally check with the factory on this, and I received a message back saying “the order will be finished this week thank you” the responses got short and snippy as I tried staying polite and firm yet professional. They kept saying my order would be competed next week about 2-3 times now. All to no avail. It was my final straw, which is now why I’m writing this long review! I expressed my frustration and how I can’t wait anymore it’s been past my needed time ect and how awful this has been and I was disrespected and poorly treated as a paying customer. There as of now has been no reply back since the message was just sent over. I’m disappointed and upset, I have heard positive things about EZ cosplay from my own friends who ordered in the past, yet when I did it myself I got treated so poorly by customer service.
Order not completed at all. took 3 months fighting to approve a refund, then never completed (claimed employee who handled refunds was "in hospital" for 3 weeks). Had to eventually do a chargeback through my bank. WOULD NOT RECOMMEND.
Ordered shoes and a wig for a con in a month and both arrived at the beginning of this month! Got a Teto wig and shoes, Wig smelled like chemicals, but part of it was premade with glue, so I was aware that it would need to be aired out. The shoes fit good and are decent quality! Overall, would probably order from here again,
Ordered 1/22/26 (order#900024139) for delivery 3/23/26 (2 months). Website says max delivery time 51 days. Now 3/29/26 and no shipping info. Sent request for status on 3/16/26 and received response on 3/20/26 stating they need more time to finish. Have not been able to contact for further update. They are quick to take my money and slow to respond. I would not recommend buying from this business.
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