Shipping was fast once received that…
Shipping was fast once received that order was pick up. Item is as described.
About Factory Direct Jewelry
Data updated- Website
- factorydirectjewelry.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 100% (13/13)
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About this business
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Written by the business, not verified by us.Is Factory Direct Jewelry legit?
Factory Direct Jewelry (factorydirectjewelry.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 81% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-27.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. People consistently mention that the products are stunning in person and exceed expectations with their incredible shine and elegant design. Purchasers love the reasonable pricing and state that ordering online is simple, secure, and completed without any hassle. Furthermore, consumers appreciate the prompt delivery service, noting that packages arrive safely and right on schedule. Though some customers noted issues, a few people felt that certain pendants and rings were much smaller than pictures indicated. Others experienced occasional frustrations with fragile chains breaking quickly or minor shipping delays through the mail carrier.
Auto-generated from all reviews of this business. For reference only.What people say
Nice piece
Nice piece. It was delivered on time
Unique silver pendant with 22" chain
The little tiny silver deer pendant was exactly what I was looking for. Reasonable price, fast shipping, item nicely packaged. Will buy from you again. Bought in Aug 2026.
Necklace arrived on time and very nice.
My rings are beautiful.I got a great…
My rings are beautiful.I got a great price and shipping.was super fast, thank you so much
Smooth and fast processing of my order.
Very happy with product
Beautiful ring
Beautiful ring! Love the moon and stars, fit’s perfectly, ordering was simple and couldn’t believe how quickly it was delivered. And the price was less than other places I had looked.
Reply from Factory Direct Jewelry2026-08-26
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase. Thank you very much!
My first purchase experience was great
My first purchase experience was great. I definitely will purchase in the future for nice pieces.
Reply from Factory Direct Jewelry2026-08-26
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Poor presentation of ring
Reply from Factory Direct Jewelry2026-08-26
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item you received, did not qualify for a better rating. We are still happy that it is still not completely negative, and we still appreciate it. To be completely transparent, all dimensions of the item is on the website. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
False advertisement
False advertisement, photo.of purchase i made was misleading.
Reply from Factory Direct Jewelry2026-08-26
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
Timely delivery
Timely delivery, beautiful piece, great price
Reply from Factory Direct Jewelry2026-08-26
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
fast and efficient
fast and efficient. Kept me informed the entrie process.
Reply from Factory Direct Jewelry2026-08-26
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Great customer service
Reply from Factory Direct Jewelry2026-08-24
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Pretty but
The fleur de lis pendant is very pretty but I am disappointed with the size.i thought it was larger than it is. I may be returning It.
Reply from Factory Direct Jewelry2026-08-26
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful. We also have a 30-day return and exchange policy on all orders, as an option you can consider.
I sent Jewel back and you refunded me…
I sent Jewel back and you refunded me in a timely manner. Thanks
Reply from Factory Direct Jewelry2026-08-24
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Love the quality price and great and…
Love the quality price and great and speedy delivery. Found FJD about 5 years ago is my go to to for all my gold jewelry needs. Thank you FDJ
Reply from Factory Direct Jewelry2026-08-24
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
I got the wrong pendant or it wasn’t as…
I got the wrong pendant or it wasn’t as advertised on the picture and want a refund
Reply from Factory Direct Jewelry2026-08-24
Hello there, Thank you for taking the time to share your feedback with us. We genuinely value your input and want to ensure that your experience with Factory Direct Jewelry meets your expectations. To assist you further, we have sent you a separate email so that we can resolve the issues you have regarding your recent purchase. Your satisfaction is our top priority, and we are committed to resolving this matter to your complete satisfaction. Thank you for your cooperation, and we look forward to hearing from you soon. Best regards, Customer Service Team Factory Direct Jewelry
Happy I found them!
Accuracy of the size, ease of ordering, cost, delivery time just all of these surpassed my expectations
Reply from Factory Direct Jewelry2026-08-24
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
They were able to locate my order from…
They were able to locate my order from another warehouse fairly quickly
Reply from Factory Direct Jewelry2026-08-24
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
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