We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Written by the business, not verified by us.Factory Direct Jewelry (factorydirectjewelry.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 81% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-27.
Reviewers overwhelmingly had a great experience with this company. People consistently mention that the products are stunning in person and exceed expectations with their incredible shine and elegant design. Purchasers love the reasonable pricing and state that ordering online is simple, secure, and completed without any hassle. Furthermore, consumers appreciate the prompt delivery service, noting that packages arrive safely and right on schedule. Though some customers noted issues, a few people felt that certain pendants and rings were much smaller than pictures indicated. Others experienced occasional frustrations with fragile chains breaking quickly or minor shipping delays through the mail carrier.
Auto-generated from all reviews of this business. For reference only.Product was high quality and exceeded expectation. Shipping was prompt and effective.
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase. Thank you very much!
I’ve purchased rings twice now and have been very happy with them.
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Everything Was Great From Start ToFinish!
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase. Thank you very much!
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Fast service, product as expected. Would have liked an option to engrave items.
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
You told me you would replace my chain. I was so surprised finding a package in my front door this afternoon. I am pleased how you handled my issue. You trusted me to return the defective chain. It’s now on its way to you. You should get it early next week. Thank you very much. Javier Alvarez
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
I was extremely disappointed in the MIraculous Metal. the piece is hollow and you can push the backside of it into the front side. Very disappointed. I'm wondering if it was a defect in making this one or is this the norm. Thank you for your time! I appreciate that you care about your products!
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
• Great quality • Fast delivery
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase. Thank you very much!
The ring I received has been used. The engraving on the face has been grinded off and you didn't even take time to polish the grinding down and making it smooth. Totally disappointed with this product. I paid for a new ring, not a used ring.
Hello there, Thank you for taking the time to share your feedback with us. We genuinely value your input and want to ensure that your experience with Factory Direct Jewelry meets your expectations. To assist you further, we have sent you a separate email so that we can resolve the issues you have regarding your recent purchase. Your satisfaction is our top priority, and we are committed to resolving this matter to your complete satisfaction. Thank you for your cooperation, and we look forward to hearing from you soon. Best regards, Customer Service Team Factory Direct Jewelry
Great charms! Very happy with my purchase. Presentation was wonderful.
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Very fast delivery and the ring looks amazing I would definitely buy from them again
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
The product is very pretty. It arrived timely .
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Extremely professional and helpful, especially when I made an error on my order.
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Love the quality. My second purchase with this company, fast secure shipping! Pricing is worth it too!!
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
It's perfect! I've been looking for a thumb ring for a year. I've been wearing one for 25 yrs and freaked out when mine broke. I'm so thrilled with this ring! Shipping was fast and would definitely recommend. 😊
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase. Thank you very much!
Everything was great easy to order easy delivery exactly what my wife wanted
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Terrible company, received a ring poorly plated.
Hello there, Thank you for taking the time to share your feedback with us. We genuinely value your input and want to ensure that your experience with Factory Direct Jewelry meets your expectations. To assist you further, we have sent you a separate email so that we can resolve the issues you have regarding your recent purchase. Your satisfaction is our top priority, and we are committed to resolving this matter to your complete satisfaction. Thank you for your cooperation, and we look forward to hearing from you soon. Best regards, Customer Service Team Factory Direct Jewelry
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