We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Written by the business, not verified by us.
Is Factory Direct Jewelry legit?
Factory Direct Jewelry (factorydirectjewelry.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 81% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-27.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. People consistently mention that the products are stunning in person and exceed expectations with their incredible shine and elegant design. Purchasers love the reasonable pricing and state that ordering online is simple, secure, and completed without any hassle. Furthermore, consumers appreciate the prompt delivery service, noting that packages arrive safely and right on schedule.
Though some customers noted issues, a few people felt that certain pendants and rings were much smaller than pictures indicated. Others experienced occasional frustrations with fragile chains breaking quickly or minor shipping delays through the mail carrier.
Auto-generated from all reviews of this business. For reference only.
Still don't have my order the shipment never arrived at my house and I checked with my neighbor next door to me at the time it was to be delivered i check my ring camera and the FedEx truck road pass my house I didn't stop at my address. Thank you.
Reply from Factory Direct Jewelry2026-08-04
Hello there,
Thank you for reaching out to us. We wanted to let you know that your order has been fulfilled and shipped via FedEx. According to our records, it was delivered on July 29th. We recommend checking with members of your household to see if they might have received it on your behalf. Thank you and Have a wonderful day!
Best regards, FDJ Team
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Responsive and helpful. Warranty replacement a generous benefit customers receive. Will return.
Reply from Factory Direct Jewelry2026-07-31
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
When I received bracelet kept falling off , would not lock almost lost it , I asked my husband to tightening a certain part now it locks , should of locked when I got it
Reply from Factory Direct Jewelry2026-07-31
Hello there,
Thank you for taking the time to share your feedback with us. We genuinely value your input and want to ensure that your experience with Factory Direct Jewelry meets your expectations.
To assist you further, we have sent you a separate email so that we can resolve the issues you have regarding your recent purchase.
Your satisfaction is our top priority, and we are committed to resolving this matter to your complete satisfaction.
Thank you for your cooperation, and we look forward to hearing from you soon.
Best regards,
Customer Service Team
Factory Direct Jewelry
Best prices for gold jewelry! I founded the cutest earrings for a birthday gift and she loved them! The earrings were 14k and a great deal as I looked at other sites that cost way more. They arrived quicker than expected as well.
Reply from Factory Direct Jewelry2026-07-31
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Ordering process was simple and product arrived on time, as advertised.
Reply from Factory Direct Jewelry2026-07-31
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
The chain was very cheap/low quality and very expensive. I inquired about a return label and they don't even provide one. I sure will not buy from them again or recommended it! Hopefully the return goes smoothly and i can get my money back.
Reply from Factory Direct Jewelry2026-07-31
Hello there,
Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency.
We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings.
We hope to have the opportunity to serve you better in the future.
Thank you for your understanding and support.
Best regards,
Factory Direct Jewelry
Very fast shipping and seems to be good quality. The only thing was I couldn’t tell if that was just how it was manufactured or not but the jewelry seems to have a line or scratch mark in it. But other than that excellent.
Reply from Factory Direct Jewelry2026-07-31
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Hello there,
Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item you received, did not qualify for a better rating. We are still happy that it is still not completely negative, and we still appreciate it. To be completely transparent, all dimensions of the item is on the website.
We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings.
We hope to have the opportunity to serve you better in the future.
Thank you for your understanding and support.
Best regards,
Factory Direct Jewelry
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Pretty ring, nice quality fits great glad I ordered it.
Reply from Factory Direct Jewelry2026-07-28
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Expected the piece to be larger. I have a saint Patrick one and the dementions on this one were almost the same. Yet it's much smaller than my St Patrick piece
Reply from Factory Direct Jewelry2026-07-28
Hello there,
Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item you received, did not qualify for a better rating. We are still happy that it is still not completely negative, and we still appreciate it. To be completely transparent, all dimensions of the item is on the website.
We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings.
We hope to have the opportunity to serve you better in the future.
Thank you for your understanding and support.
Best regards,
Factory Direct Jewelry
JAXXON
MollyJewelryUS
6 ICE
Wolf & Badger
ICECARTEL.COM
Ouros Jewels
SpicyIce
gorjana