We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Written by the business, not verified by us.Factory Direct Jewelry (factorydirectjewelry.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 81% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-27.
Reviewers overwhelmingly had a great experience with this company. People consistently mention that the products are stunning in person and exceed expectations with their incredible shine and elegant design. Purchasers love the reasonable pricing and state that ordering online is simple, secure, and completed without any hassle. Furthermore, consumers appreciate the prompt delivery service, noting that packages arrive safely and right on schedule. Though some customers noted issues, a few people felt that certain pendants and rings were much smaller than pictures indicated. Others experienced occasional frustrations with fragile chains breaking quickly or minor shipping delays through the mail carrier.
Auto-generated from all reviews of this business. For reference only.Beautiful piece! Fast delivery! Highly appreciated and recommended!
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Just what I wanted. I ordered this ring because I always wanted a solid gold signet ring. I requested script. When it came it was jut what I had envisioned. I am very pleased and will use this site again.
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase. Thank you very much!
The online process was easy. However after a week the pendant broke. I returned it so now I have to wait snd hopenthey make good on it
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Product I received is exactly as pictured on website. Good quality. Enjoyed the gift box as well.
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
It was great to have real people helping to ensure a very personal order be done right the first time round. No AI or bots. Plus the products were EXACTLY as described. Will definitely recommend them to EVERYONE. Delivery time was way too fast! Definitely a 10 out of 10.
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Over priced. Not worth the cost
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
The product was satisfactory
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase. Thank you very much!
Beautiful earrings! Great price! Excellent delivery!
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Fast and friendly! I had follow up questions after I got my order and they replied so fast! Thank you
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
The ring is beautiful and exactly how I pictured it. I couldn’t be happier.
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Very much impressed with my ring 💍 great design and detailed 👍
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
I love my seashell ring. It is so well crafted and beautiful and was at a great price.
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
No cerificate of authenticity. Quality is not good. Returned the product.
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
It was great love 💕 it very much got it fast
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
It was exactly what she wanted, the quality was great and the price was reasonable.
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
My order was incorrect, I ordered: Steven - May birthstone Ryan - June birthstone Rayna - January birthstone Joyce - April birthstone The birthstone for Rayna was incorrect. If I need to return it I can. Thank you
Hello there, Thank you for taking the time to share your feedback with us. We genuinely value your input and want to ensure that your experience with Factory Direct Jewelry meets your expectations. We have reviewed your recent order, and we cannot see any order with different birthstones. Your order is for a Sterling Silver Croissant ring. There is no order for an item with stones. Is it possible that it might be from a different store? Your satisfaction is our top priority, and we are committed to resolving this matter to your complete satisfaction. Thank you for your cooperation, and we look forward to hearing from you soon. Best regards, Customer Service Team Factory Direct Jewelry
Executing the purchase and sending
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item you received, did not qualify for a better rating. We are still happy that it is still not completely negative, and we still appreciate it. To be completely transparent, all dimensions of the item is on the website. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Super easy to place my order. I had a good idea what ring size I wanted, but the online guide helped me confirm the right size, which is important for an online order. I had a question about shipping date, and the portal was a bit confusing. However, I received a response within one business day. My ring arrived when they promised!
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
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