The design of every sit stand desks, height adjustable desktop, exercise bike and ergonomic monitor mount we manufacture drives the wellness at work.
FlexiSpot (flexispot.com) has a 4.5 out of 5 rating on OK.one, based on 183 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 88% of reviews are 4 stars or higher and 9% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-29.
Overall super pleased with this company. The product I received was perfect for my needs . Had a small issue with some parts and the company didn’t hesitate to fix the issues even though I never asked for anything to be done. Highly recommend this guys and will be buying more products from them.
There was a mistake in sending desk legs vs the whole desk. Vince was a super star! a couple of emails and verification of purchase and there is the correct purchase on the way! 1000% Wonderful customer service!
Good service at late at night. Much appreciated!
I ordered a Comhar Pro Q8 desk on 6 June after the website indicated delivery would take 1-2 business days. After waiting a week without any shipment notification, I contacted customer support and was advised that the desk would be shipped in mid-June. Mid-June came and went with no shipment. Since then, I have received multiple inconsistent responses. At one point, I was told that "the chair" was out of stock, despite having ordered a desk. The following day, I received a message asking what they could do for me, which suggested there was confusion regarding my order. More recently, I was advised that the desk would not be shipped before 28 June. However, the website is currently advertising delivery within 2-6 business days for new orders, which does not appear consistent with the information provided regarding my order. Delays can happen, but clear and accurate communication is important. My experience has been frustrating due to the changing explanations, conflicting information, and lack of transparency regarding delivery timelines.
Flexispot team is amazing. I ordered a bed and it was back ordered. They were so prompt with keeping me to up to date with the status. They even shipped it earlier than they expected. I bought the kana bed frame with the pillowboard and I’m really excited. Dave from customer service was extremely helpful.
My glass desk top shattered after something fell off a shelf on it. FlexiSpot helped me figure out which desk top I needed and offered to replace it for me! I was hopeful I could still use the standup desk so am so happy with this outcome.
I ordered the E7 Pro (v2) desk. There was an issue with actually receiving the frame. There will always be a problem here and there, and that isn't a big deal. How it is handled when discovered is what counts, and their customer service jumped all over it. Excellent comms, timely results, and it could not have gone better. The desk is top notch, the customer service is top notch as well.
we purchased our first desk from them several years ago and loved it so much that I just placed my second order for a desk. we still have the first one we just now have a need for a second. The first one we got had the rubberwood table top and it was the E7. it still works perfectly and we even took it apart and moved it to a new home and it went back together smoothly. The first one was purchased on my husband's account but I purchased mine today and forgot to make an account first. The customer service rep was able to help me out in adding the order to my account and said it will reflect on my account in 1-3 business days.
The customer service representative Patrick was amazing. No questions asked, and they provided me with a replacement part right away to solve my issue! Happy customer.
Not recommending at all. I have ordered £400 desk, I have paid extra for day of choice delivery, delivery didn't arrive, after contacting FlexiSpot no help at all, week after extra paid delivery I received message from dpd that may desk will be delivered today and didn't arrive, same message for another few days, I contact company again requesting refund, they said that I have to wait for delivery and then send back to them and when they receive them they will process refund, Amazon step in and process my refund before FlexiSpot do.
I have had an excellent experience with FlexiSpot from start to finish. While a few issues arose during the ordering process, their customer service team, was incredibly responsive and quick to resolve each one. Every representative, specifically Jessica (absolutely amazing!!!) and Kheay, I worked with was friendly, professional, and genuinely focused on ensuring a positive customer experience. What impressed me most was their communication and willingness to make things right. Questions were answered promptly, replacement requests were handled efficiently, and I always felt like my concerns were being taken seriously. It's refreshing to work with a company that stands behind its products and provides such outstanding customer service. I would not hesitate to purchase from FlexiSpot again and highly recommend them to anyone looking for quality products backed by a responsive and customer-focused team.
One of my orders got lost in shipping, Joan and Vince kindly got back to me ASAP to have a replacement sent out. Amazing and nice customer service!
Purchased a motorized standing desk. It stopped working, I contacted support, sent a short video and they sent me directions. Issue resolved. I'm happy with the support and I hope it keeps working for a long time.
If you are in the market for a stand up desk, take everything into account, the 15year warranty on Frame, motor and other mechanisms spoke volumes on FlexiSpot standing behind its quality, competitors are often elusive in this regard. The site itself was a little challenging to navigate and the pictures after selecting colors and frames, don't always update instantly, but at check out you will be able visual your purchase. The customer support is super helpful and responded instantly, I am excited to enter this relationship with FlexiSpot.
I recently reached out to FlexiSpot support regarding an issue with my order, and I was assisted by a representative named Mc Wezer. I had initially purchased the CH4B CPU Holder, but I realized it was designed for a standard two-legged desk and would not fit my E7 Plus. Mc Wezer was incredibly helpful in explaining the design differences and expertly guided me to the correct compatible model, the CH5B. They even provided reference photos in the chat to confirm it was exactly what I was looking for. The exchange process was absolutely seamless: Mc Wezer initially offered a partial refund to keep the original item, but when I requested an exchange, they immediately accommodated me. They efficiently handled my request and collected my shipping address in Tysons, VA. Without any hassle, they contacted their shipping team right away to send out the replacement CH5B. Overall, it was a fantastic, stress-free customer service experience. Mc Wezer was polite, highly responsive, and resolved my issue quickly. Highly recommend FlexiSpot's support team!
I ordered a E7 pro desk and when it arrived it I started to assemble the frame and when I opened the tabletop to attach it to the frame I noticed a large crack in it. I contacted support about it and the first agent was great and quickly got me a replacement. This is when things started to go downhill as the replacement also came split as if the wood wasn't glued together properly. I contacted support again and was quickly sent another tabletop. This table also came cracked and at this point I was over the whole thing and just wanted a refund at this point. I contacted support for the last time and this is where it went down the drain as the live support agent I was talking to on the website constantly put me on hold and the conversation dragged on for over 2 hours. They would keep saying I need to check on that and take over 30 minutes before getting back to me with a new question and then leaving again for another 30 minutes. They eventually just stopped responding and I had to call flexispot to try to get this resolved. They then offered to refund my order only if I shipped the frame back in its original packaging. I already started to assemble the frame at this point and there was no way I was getting it back in the original packaging properly so I asked for a bigger box or something to ship it back to them and they didn't give me any solution and just told me that they can't refund me if it's not in its original packaging and then asked if they can just send me a different tabletop so I don't refund the frame instead. They clearly just want me to not refund but I was over this whole thing at this point and just gave up. I got my tabletop refunded but now I have a useless frame that I probably have to try to resell to get some of my money back. Would not recommend Flexispot from my personal experience after the 3 cracked tabletops and 2 hours of customer support nightmare.
I purchased the E7 frame with bamboo desktop and absolutely love it! The motor is steady and quiet and the desk is very sturdy. I purchased this particular model because the adjustable height range started at 22” which perfectly suits ergonomic requirements for my 5’2” height. Customer Service is stellar! Every question I had was answered promptly and professionally. I’m very happy with my purchase and highly recommend FlexiSpot.
I wrote in with a question about the delivery of my Flexispot workbench and I got back a response with the information very quickly. Such a quick turnaround is very much appreciated!
I purchased an EC3 desk in 2021 and it's been great for almost 5 years. Seriously, no complaints, exactly what I've needed. Recently, one of the motors started giving out. I reached out to FlexiSpot support, and they had me provide them some details, and they ended up shipping me out a new E6 frame (the EC3 is out of production). They could easily have claimed wear and tear over the 4.5 years, but they instead replaced it under the 5 year warranty, and the package arrived in a few days. You really can't ask for better customer service.
Excellent customer service! I made a mistake when placing my order and contacted FlexiSpot support for help. Their team responded almost immediately and quickly corrected the issue, making the entire process smooth and stress-free. The support representative was friendly, professional, and genuinely helpful throughout our interaction. I'm really looking forward to receiving and using my new chair. Great customer support goes a long way, and FlexiSpot has certainly made a great first impression!
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