For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Electronics & Technology

Fonoma

Claimed

200 reviews

4.5200 reviews
Write a review

About Fonoma

Data updated
Website
fonoma.com
Category
Electronics & Technology
Location
United States
Status
Unclaimed
Last 12 months
9 reviews
Replies to negative
100% (19/19)
Do you own Fonoma? Claim this profile for free and start replying to reviews.

About this business

Fonoma is the top-rated service for sending mobile recharges and data plans to Cuba, trusted by thousands of customers worldwide since 2012. Whether you need a Cubacel recharge, a data plan, or a Nauta recharge, your loved ones in Cuba receive it in seconds.We know how important it is to keep your family connected. That's why we've spent over 13 years perfecting a fast, transparent, and reliable recharge experience — with no hidden fees and 3% cashback on every transaction.What sets Fonoma apart:- Instant delivery of Cubacel voice and data recharges, ETECSA data plans, and Nauta recharges.- Available 24/7 via web, iOS, and Android.- Secure payments with credit cards, debit cards, PayPal, Apple Pay, and Google Pay.- Bilingual support in English and Spanish at help.fonoma.com.- A $7 referral bonus for you and your friends.Send a recharge to any Cubacel number from the United States, Spain, Mexico, or anywhere in the world.Based in Doral, Florida, Fonoma LLC has been serving the Cuban diaspora for over a decade. Visit us at https://www.fonoma.com

Written by the business, not verified by us.

Is Fonoma legit?

Fonoma (fonoma.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 100% of negative reviews; 9 of them were added in the last 12 months. Last updated 2026-08-12.

What people say

p
peter misevskiCanada · 3 reviews · Verified ·

Muy Bien.

My transaction, recharge, went nice and smooth and I love it, but I have one problem with you: I am a snowbird and I spent my Canadian winter ❄️ in Cuba and I have a cuban phone line.When I am in Cuba, I can't charge my cuban phone,why is that?...... can you explain it in my email address please?. P.C.I have not tried to charge my phone there in last few years, maybe you have chenged.I will find out this winter coming up. Thank you and keep your good work. Cheers 🍻.

Reply from Fonoma2022-08-01

Hello Peter, Thank you for sending us this comment and we appreciate your confidence in Fonoma. We will write to your email with some indications for when you are in Cuba. Regards Dunia_Fonoma

M
MichaelUnited States · 2 reviews · Verified ·

it works well

Reply from Fonoma2022-07-27

Hello Michael, Thank you so much for being part of Fonoma´s family, we are truly glad. Have a lovely day 🌛 Gabi Support team

Y
YorlyCanada · 1 review · Verified ·

One of the worst experiences that I…

One of the worst experiences that I never experienced in my live. I sent a cell recharge to my daughter in Cuba that she never got. And on top of that I has been dealing for a solution for.over a week without any explanation of what happened. NOT RECOMENDED Una de mis experiencias mas terrible en mi vida. Le envie una recarga de cell a mi hija en Cuba la cual nunca fue entregada. Llevo mas de una semana lidiando con la situacion sin una explicacion de a donde fue a parar o una solucion. NO LE RECOMIENDO USAR ESTE SITIO DEL TODO.

Reply from Fonoma2022-07-27

Hola Yorly, Fonoma ayer en la tarde le solucionó el problema de su recarga, le depositamos en su cuenta 24.90 USD los cuales usted utilizó, a la mayor brevedad, para enviar nuevamente la recarga al teléfono de su hija. Desde que nos comunicó la incidencia estuvimos atendiendo su caso, esperando respuesta de los proveedores y así se lo hicimos saber. Usted ayer quedó muy complacido con la solución que dio nuestro equipo a su problema y dejó su constancia por escrito en nuestro canal de soporte. Lamentamos que aún quedando complacido con el crédito adicionado y el envío de su recarga nos puntúe con una estrella. Usted es cliente de Fonoma desde hace varios años y ha utilizado nuestro servicio en más de 100 ocasiones debe saber que somos una empresa seria y que nuestros clientes son la prioridad como le hemos demostrado. Le agradecemos que siempre utilice nuestro servicio y esperamos revertir estar opinión negativa. Saludos Dunia_Fonoma

L
LuisUnited States · 5 reviews · Verified ·

It’s easy to use and the person gets…

It’s easy to use and the person gets the credit right away.

Reply from Fonoma2022-07-25

Hello Luis, Thank you for sharing your opinion with us. We are glad that our service is to your liking. We will continue working to always offer you the best possible service. Greetings. Adianez, Fonoma Support Team.

A
Ali Rıza OdabaşıTürkiye · 1 review · Verified ·

less expensive options

We need less expensive options

Reply from Fonoma2022-07-25

Hello Ali, Thank you for sharing your opinion, for us it is very valuable and we will take it into account. I would like to mention that at Fonoma the prices of recharges are established in USD, in the case of recharges that are paid with EUR, their cost may vary according to the current rate of said currency. In recent months, due to the international context, the EUR has been devalued against the dollar, which is why there is an upward variation in the price of recharges in euros. I also remind you that in Fonoma every time you recharge you accumulate 3% of what you have paid in a credit that you can use whenever you want. You can use it to decrease the price of recharges or wait until it is enough to send a free recharge. Again, thank you for trusting Fonoma. Greetings. Adianez, Fonoma Support Team.

M
MiguelUnited Kingdom · 1 review · Verified ·

Very good

Very good service

Reply from Fonoma2022-07-18

Hi Miguel, Thank you for sharing your review. We are glad to hear that you had a good experience with our service. Regards. Claudia, Fonoma Support Team.

B
BettyCanada · 1 review · Verified ·

You are the best,always on time

You are the best,always on time, excellent service I'll be with you for ever, thanks Fonoma.

Reply from Fonoma2022-07-16

Hello Betty, Thank you for sharing your opinion and for trusting Fonoma. We will continue working to always provide you with the best service. Thank you for staying. Greetings. Adianez, Support Team.

c
cuccuItaly · 4 reviews · Verified ·

Very expansive

Reply from Fonoma2022-07-16

Hi Cuccu, Thank you for sharing your opinion, for us it is very valuable. At Fonoma prices are fixed in USD, so if you pay in euros, prices may vary due to the exchange rate. I also remind you that every time you recharge at Fonoma you accumulate 3% of the amount paid in a credit that you can use whenever you want to lower the price of the recharges or wait until it is enough to send one completely free. Greetings. Adianez, Fonoma support team.

T
TerryCanada · 1 review · Verified ·

great service

Reply from Fonoma2022-07-16

Dear Terry Thank you for dedicating part of your time to evaluate us. Your opinion matters a lot to us. Cheers Yoana_Fonoma Support Team

h
hartmutGermany · 2 reviews · Verified ·

iam very happy with fonoma … fasr…

iam very happy with fonoma … fasr recharge and good offers … hartmut

Reply from Fonoma2022-07-15

Hello Hartmut , We are very happy with your rating, we are glad to know that you are satisfied with our platform. From Fonoma we will continue working to provide an easy, fast and secure service. Thank you for your time, nice day. Karen, Support Team, Fonoma

O
OliverCuba · 3 reviews · Verified ·

always good service

Reply from Fonoma2022-07-15

Hello Oliver, We are very happy with your rating, we are glad to know that you are satisfied with our platform. From Fonoma we will continue working to provide an easy, fast and secure service. Thank you for your time, nice day. Karen, Fonoma Support Team

U
Umberto RaimondoItaly · 9 reviews · Verified ·

Great service.

Reply from Fonoma2022-07-15

Hello Umberto, Thank you for your opinion. We are pleased to know that we are of your preference. Have a great day. Claudia. support team

E
EnielSpain · 1 review · Verified ·

It has been Great

Reply from Fonoma2022-07-16

Hello Eniel, Thank you for trusting Fonoma. We are glad to know that our service is to your liking. Greetings. Adianez, Fonoma Support Team.

M
MartinhoCanada · 3 reviews · Verified ·

Price too higher to Cubacel or Dime…

Price too higher to Cubacel or Dime Cuba.

Reply from Fonoma2022-07-16

Hello Martinho, Thank you for sharing your opinion with us. We will take into account what you tell us. I remind you that every time you top up at Fonoma you accumulate 3% of the amount paid in a credit that you can use whenever you want to reduce the price of top-ups or wait until it is enough to send one completely free. Thank you for trusting Fonoma. Greetings. Adianez, Fonoma Support Team.

N
NaelCanada · 1 review · Verified ·

Yes satisfied and Very good communication

Yes l do like this app and sometimes is extremely very good and sometimes we have bad connection so I have no idea is me or the app

Reply from Fonoma2022-07-16

Hello Nael, We are glad that our app it's to your liking. We are always available in our chat if you need us . Greetings. Adianez, Fonoma Support team.

S
SandraUnited States · 1 review · Verified ·

Its good but now many companies have…

Its good but now many companies have the same deals with having to pay less Next recharge I am going to tryout another company.

Reply from Fonoma2022-07-16

Hello Sandra, Thank you for sharing your opinion, it's important to us. I remind you that every time you recharge with Fonoma you accumulate 3% of the amount paid in a credit that you can use whenever you want to reduce the price of recharges or wait until it is enough to send one completely free. Thank you for trusting Fonoma. Greetings. Adianez, Fonoma Support Team.

S
SilviaUnited States · 1 review · Verified ·

Fast and good service

Very good service!

Reply from Fonoma2022-07-07

Hello Silvia, Thank you for your time giving such a good feedback to Fonoma. We appreciate it so much and we are glad to have you on board. Have the best time!!! Dunia_Fonoma

M
Michel & Ward, PCUnited States · 6 reviews · Verified ·

Good deals and good reminders about…

Good deals and good reminders about when the deals are expiring (so I don't miss them!)

Reply from Fonoma2022-06-28

Hello Michel We are very grateful for your support and trust. For Fonoma it is a priority to ensure the satisfaction of our users and your comment inspires us to continue improving. Regards Karen, Fonoma Support Team

R
Richard KerkSwitzerland · 2 reviews · Verified ·

Very good and reliable service.

Reply from Fonoma2022-06-27

Hi Richard Thank you for leaving us such a nice message. We will continue working to always give you a better service. Cheers Yoana_Fonoma Support Team.

V
VictorQatar · 1 review · Verified ·

Excelent service

Excelent service. Im happy and sure using Fonoma.

Reply from Fonoma2022-06-13

Hello Victor We are pleased to hear that you find our service excellent and that you are happy to send your top ups through Fonoma. We look forward to continuing to be your preference :) Have a great day! Denise, Fonoma_Support

People also looked at