FreeShipping.com is a paid membership offering 10% Cash Back on eligible purchases plus Rebates on Shipping, Returns and Food Delivery, along with Price Protection at 1,000+ stores with monthly payouts. The Reviews Are In Start Saving Today Shop your favorite stores & brands Save 10% Cash Back when you shop Submit rebates post purchase Get Paid monthly by PayPal or check Get Started Shop 1,000+ Stores See All Stores More Ways to Save Every Day With over 20 years of experience, FreeShipping.com is a trusted way to make every purchase go further — with potential savings of $3,250 per membership year! Earn 10% Cash Back at 1,000+ stores every day. Save on shipping and return shipping costs. Get rebates on eligible food delivery fees. Get paid the difference if an item’s price drops. Satisfaction Guarantee If you don't love FreeShipping after 30 days, we'll give you a full refund for your first month of membership. You can even keep any Cash Back you earned during that time. Cancel FreeShipping.com anytime. No cancel fees. No questions asked.
Written by the business, not verified by us.
Is FreeShipping.com legit?
FreeShipping.com (freeshipping.com) has a 3.6 out of 5 rating on OK.one, based on 145 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 30% give 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Refund, Price. Last updated 2026-08-31.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers appreciate the straightforward process of earning cash back and getting shipping costs rebated on their daily online purchases. Many people also enjoy the price protection feature, stating that it helps them save money easily when items go on sale.
Some reviewers were not happy with unexpected monthly fees and ongoing difficulties in tracking or receiving their cash back. Consumers noted that the subscription terms can be unclear during sign-up, which frequently leads to unwanted charges. Other individuals mentioned that reaching out for support or trying to resolve payment issues can be frustrating and slow.
Auto-generated from all reviews of this business. For reference only.
Hey David, we'd love to clarify the structure of our program. FreeShipping.com is a Cash Back membership program that helps you save money when shopping online. There is a monthly membership fee that members have to agree to at sign-up. However, if you take advantage of all the program benefits, your savings can far exceed that cost every month, saving up to $3,250 a year! If you have any further questions or decide our program isn’t for you, our customer service team is standing by at [email protected].
Too frequently they question my purchase documentation. I have been a customer for years, and sometimes they say they "cannot locate my account", or other nonsense. They need to better train their people. I am generally pleased with FreeShipping, but their customer service people don't always seem to know what they are doing.
Reply from FreeShipping.com2026-07-30
Hello Melissa, we're very thankful for your continued support and we're very sorry that our service has not felt satisfactory. Account lookup confusion may be because of a misspelling or a change profile information over the years, but our team should always be able to locate our active members. We'll bring this up with our team and see how we can improve this experience for members like you!
We're excited to help you save! Thanks for being a member, Dale 😊
R
Ron · 2 reviews · Verified · Experienced 2026-07-16 ·
★★★★★
I'm still waiting for my new credit card because the card company considered you a scam. They canceled the sale and my card.
I'm still waiting for my new credit card
Reply from FreeShipping.com2026-07-30
Hello Ron, we're very sorry that the bank has caused this frustration for you. Unfortunately we do not have any control over those decisions. It's always important to let your bank know when you did make a purchase they're questioning so you don't face disruptions such as this. We hope your new card arrives soon!
L
Lisa Brown · 18 reviews · Verified · Experienced 2026-07-16 ·
★★★★★
up the limit from 1000
Reply from FreeShipping.com2026-07-30
Thank you for the feedback, Lisa, we'll see what we can do!
This site is a FRAUDE
They just want your money is small amounts. They indicate that your account is going to be credited and they charge another $2.00
And goes on and on....
Reply from FreeShipping.com2026-07-27
Hello Diana! During sign-up, members have to provide consent and agree to the membership and billing terms before the FreeShipping.com enrollment process is completed. Our monthly membership fee gives you exclusive access to up to $3,250 in savings per year! However, we’re always happy to review your account details if needed, simply email us directly at [email protected].
I just signed up and received $10 from my first transaction. I’m still not sure how this works, but I’m going to learn about it. Too soon for me to do a review.
Reply from FreeShipping.com2026-07-27
Welcome to FreeShipping.com, AJH! We're so glad you we're able to claim your introductory premium which you'll receive as part of your August payouts. You still have time to take advantage of all your member benefits including 10% Cash Back, Shipping Rebates, Price Protection, and Food Delivery Rebates to increase your payout! If you have questions about the program or benefits, we’re ready to help at [email protected] or by phone at 1-800-869-5597.
$16.99 a month is far too expensive for a shipping service especially since I don't order from companies that subscribe to this service. It was not a good decision on my part and I will cancel the order.
Reply from FreeShipping.com2026-07-27
Hello JoAnn! We absolutely understand if the program isn't for you , but we'd love to clarify all of our benefits first. FreeShipping.com is a Cash Back membership program that helps you save money when shopping online. We have 1,000+ popular retailers in our program where you can receive 10% Cash Back, Shipping Rebates, Price Protection, and Food Delivery Rebates for awesome savings, every day! If you have any further questions or wish to proceed with a cancellation, our customer service team is standing by at [email protected] or by phone at 1-800-8695597.
What a scam!! They charge your PayPal account without warning and can excuse it because the charge is in the fine print. F this company.
**Editing to reply to company trying to excuse this. The "sign up" is on a screen that says "where should we send your refund" where you select card PayPal, etc. THEN you check a fine print box that sneakily states you will be charged 2$ and be a member. I unfortunately hit accept and while it was loading noticed the 2$ charge sentence because the ENTIRE BIG PART OF THE PAGE never stated anything about this. So sure we consent but in a scammy sneaky way that most people won't even notice until it's too late.
Reply from FreeShipping.com2026-07-27
Hello Marie, we're sorry the membership billing felt unexpected. During sign-up, members have to provide consent and agree to the membership and billing terms before the FreeShipping.com enrollment process is completed. If the program isn't for you, our customer service team is available at [email protected] and would be happy to help find a resolution you are satisfied with.
All I have seen from Free Shipping is a charge on my credit card every month. I’ve had to pay for several shippings
I have written Free Shipping to cancel my account.
Thank you, I would like a response to this email to make sure that my account has been canceled.
Thank you
Ellen Peoples
Reply from FreeShipping.com2026-07-23
Hello Ellen! We're sorry the program wasn't for you, but we understand everyone's shopping habits are different. We don't have access to your account information through Trustpilot, but if you emailed our Customer Service team, they should respond within 48 hours and confirm your account's cancellation.
This company is as dishonest as they come! I will cancel my membership and they just restart it by dinging my bank account over and over for 19.99!!!
They should be shut down by the Better Business Bureau!
My advice is to stay far away from them, they are fiscal bed bugs you can't get out of your life no matter how hard you try. Billing zombies.
Reply from FreeShipping.com2026-07-23
Hello Lousie, we're sorry you've been frustrated by the billing. If you canceled through our website or our Customer Service team, you would not have received any further charges. If the payment method was declined, our system would try to process it again as the account itself was not closed. Our Customer Service team is happy to help you cancel at [email protected].
I always save money with Freeshipping.com. Anytime I have an issue they respond promptly and resolve my problem 99% of the time. I have been a member almost from the beginning and have saved thousands of dollars.
Reply from FreeShipping.com2026-07-23
We truly appreciate your kind words about our team, Bradley! Providing clear, helpful support is important to us and we’re glad we could assist you. Thank you for trusting FreeShipping.com.
I am answering thevreply from
Free Shipping .com to my review of their Fraud alet on my bank card.
You suggest I call your support which hung up on me the first time I called
Also you have a FORIEGN CALL CENTER THAT a person is unable to understand accented English
Futgermoew ,I DID NOT SIGN UP FORVTJIS SERVICE.I HAVE NO NEED OF IT‼️Ivwasctold by your representative " you must have signedvupvACVIDENTLY" while lookingvatcan ad"‼️ No ,thst is not what happened. Also Google YOYR Vompaninycand readcwhat iscsaidbon Google about FreeShipping.com about HOW ONE GETSVDIGNED UPBACCIDENTLT. I DID NOT.
I'M OUT THE MONTHLY FEE OF ONE MONTH WHIVHBIM SURE I'LL NEVER GET BACK but the bank card you accessed is no linger and I my bankbfoesbtvALERT ME TIVFRAUDCACCESS "WILLYNNILLY"‼️They are very Reliable in detectingvfraud.
I cannot describe the trouble my "" ACCIDENTAL SIGN UP CAUSED I HAVE REMOVED MY BANK CARD FROM ALL ACCOUNTS IT IS USED FOR WHICH IS 3 FROM NOW ON I WILLNUSE A PREPAID CARD . TO PROTEVT MY ACCOUNT. AND FROM " SLIPPED IN " SERVICES‼️
Please do research on ALL COMPANY or ADS ,AND ,UNEXPLAINED SERCICES ON YOUR STATEMENT‼️
Freeshipping. com I did Not sign up for you service,I would not needvit,would not wantbit for the price,. So please STOP TELLING MEVI SIGNEDBUP. I FIND NOT‼️
D Rogers
Reply from FreeShipping.com2026-07-23
Hello Donna, we understand that the program isn't for you and would be happy to help you close your account. All of our Customer Service call center members can help you with any account issues, including canceling. If the call disconnected, we would recommend calling again or emailing us at [email protected], so our team can locate your account and help you resolve this.
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