Futonland is a well-established furniture retailer that has been providing functional furniture solutions since 1995. The company is known for innovative convertible sofa beds, futons, mattresses, beds, and other home furniture. With its commitment to customer satisfaction, Futonland has established itself as a trusted source of high-quality furniture with nationwide delivery and stellar service.
Written by the business, not verified by us.Futonland (futonland.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-06.
Reviewers overwhelmingly had a great experience with this company, appreciating the overall reliability and care provided. Customers frequently praise the helpful customer service team, noting that staff members are exceptionally attentive, communicate clearly, and often call directly to confirm order details before shipping. People also emphasize the exceptional quality and comfort of the furniture, mentioning that items arrive quickly, are securely packaged, and match expectations perfectly. However, some people mentioned unexpected delays in receiving their items due to inventory backorders and prolonged scheduling times. A few customers also expressed frustration with difficult customer service interactions or encountered problems regarding product descriptions and comfort levels.
Auto-generated from all reviews of this business. For reference only.Customer service made certain my order was clear before it was made to order; the order fulfillment and shipping were prompt; the futon itself is very well made. I am very pleased with the company and my futon. Thank you!
Futonland's customer service is stellar! In my second experience with them I bought a loveseat pullout bed that they learned was out of production. A representative CALLED me right away (love the "human touch"), and we were able to discuss alternatives. I eventually purchased a loveseat that fit my needs even better than my original choice and that was on a "doorbuster" sale. I love Futonland's selection, quality and pricing but it's their customer service that seals the deal for me.
I don't usually write a review. I've been dealing with Futonland for several years. The furniture is very nice and accomodates small apartments. But the customer service is unbelievable, they go beyond and this company always makes sure that the customer get what they want.. Lots of communication. This is why I say come by and see them I repeat I am still; looking at their web page to see if I can buy more.
As a single, hetro, male, selections on Amazone were gay A.F. Found a tan & Brown striped cover. Arrived one day before scheduled, undamaged (:
Great customer service. They call to confirm the order before shipping. Extremely fast shipping, as well, only a few days after placing the order. Mattress is less firm than I'd hoped, but that's nothing to do with Futonland
Great service. Thank you.
Excellent service and excellent products. Igor guided us though our purchase and we are extremely satisfied with the bed and mattress we received.
The price was good and the set up was smooth.
Good communication, delivery on time, great product!
Ease of ordering online, the follow-up call to confirm purchase, and delivery were amazing! Thank you!
A fair price for a good product. Assembly ease and time wasn’t bad. Would definitely recommend their products and am planning on purchasing another one for my cabin.
OMG - the delivery folks showed up ahead of schedule and got the (HUGE) box into the elevator and up to our 3rd floor apartment - and into the room where it was going to be set up! Assembly instructions for the Cabinet Murphy bed were very easy to follow (especially with the video link!!) and we are now awaiting for the mattress to 'fill out'. Thank you!
I appreciated being called and having the dimensions confirmed. I was also impressed with the speed of shipping.
Really appreciated the excellent customer service we received. Having a personalized call, validating our order and discussing shipping was a nice torch!
Great prices. Smooth delivery.
Thank you for your feedback! We're glad you enjoyed our prices and delivery service.
We had an issue where parts were missing, but these guys took care of us. My child loves their bed. Cannot recommend these guys enough.
We sincerely apologize for the inconvenience caused by the missing parts and unclear instructions. The missing hardware has been shipped and should arrive in the next few days. Our support team will also follow up on your ticket to ensure everything is resolved to your satisfaction.
Futonland’s customer service is impeccable. FedEx misplaced one of the boxes containing the arms of the futon and Futonland sent a replacement right away. The Strata furniture directions were awful but that has nothing to do with Futonland
We love our finished product. We appreciated the representative who called to confirm our order. He answered last minute questions which prompted a change that worked out great. Thank you!!
We sincerely apologize for the mix-up during fulfillment. The replacement drawers were shipped out promptly, and tracking confirms they were delivered today. Please let us know if there's anything else we can assist you with!
200 reviews matching
Rooms To Go
Legacyhandcraft
Urban Mattress
BambiBaby.com - Strollers, Car Seats, & Cribs Baby Store
Home Zone Furniture
ACityDiscount
Comfort Pure
ECARPETGALLERY