Futonland is a well-established furniture retailer that has been providing functional furniture solutions since 1995. The company is known for innovative convertible sofa beds, futons, mattresses, beds, and other home furniture. With its commitment to customer satisfaction, Futonland has established itself as a trusted source of high-quality furniture with nationwide delivery and stellar service.
Written by the business, not verified by us.Futonland (futonland.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-06.
Reviewers overwhelmingly had a great experience with this company, appreciating the overall reliability and care provided. Customers frequently praise the helpful customer service team, noting that staff members are exceptionally attentive, communicate clearly, and often call directly to confirm order details before shipping. People also emphasize the exceptional quality and comfort of the furniture, mentioning that items arrive quickly, are securely packaged, and match expectations perfectly. However, some people mentioned unexpected delays in receiving their items due to inventory backorders and prolonged scheduling times. A few customers also expressed frustration with difficult customer service interactions or encountered problems regarding product descriptions and comfort levels.
Auto-generated from all reviews of this business. For reference only.Easy to order. Great follow-up by the Futonland team to confirm details. Everything was delivered as promised and arrived ready to assemble. instructions were easy to follow. The Moonshadow mattress is comfortable and folds back easy. I recommend the grip tape as that is needed to prevent the mattress from slipping off the frame. Great purchase and experience!
The Futon Mattress arrived completely as described. It is a premium futon mattress. It's a firm mattress which is what I wanted. I am pleased with how easy the transaction went. The delivery was speedy.
I was very impressed with the customer service from KJ who called to confirm my order. He helped ensure that I received the right bed frame for my mattress, and was flexible in allowing me to change my order. The delivery was scheduled quickly, within two business days. The delivery/assembly men did great, quick work. I am very satisfied with the service and product!
Quality is great and the item(s) are beautiful! Delivery was quick and the set up was even quicker!
I appreciated getting a call to double check the specifics of my order. The futon cover is just what I was looking for and fits perfectly. This is the second one I have ordered and I was pleased with that one as well.
Phone call confirmation is a thoughtful step for a big purchase from a few states away - they made sure I was getting the right size mattress for my frame. Appreciate it. Products shipped right after the call and showed up on my doorstep a few days later, packaged securely against the elements. Mattress is very comfy and smells kinda nice too.
I ordered a split queen with a bench cover. I didn’t open the box when it first arrived. The package was missing the bench!
Thank you for your feedback. We're sorry to hear about your experience, but we’re unable to locate your order in our system. Please reach out to us directly with your order details so we can look into this and assist you further.
good costumer service from beginning to getting the mattress there was always communication, thanks. You didn't get 5 stars because you didn't have my mattress in gray. If you don't have a color, it should be reflected on the website. Also, the mattress is great, so far!
Thank you for your feedback! We're glad you had a good experience overall and that you're enjoying the mattress. We appreciate your note about the color availability and will work on making our website more accurate. Thanks again for your support!
The futon was delivered fast and easy to set up instructions. The mattress was super comfortable and because it was thick, required the strips to stay in place. Also, I ordered the cover which cane in a French blue. It’s durable, beautiful and easy to put on. It is a wonderful futon sofa bed. We are so happy.
I bought a futon and mattress futon was OK it was a full size Rockwell. I put the futon together placed the mattress (Haley 110 by Otis) on but the mattress is thick and hard. It is so thick it makes it useless for my 11yr old son to use because the mattress is so acquired. I have to rope the mattress together so that it takes the shape of the seated futon. My complaint is really about the mattress and it's form and not being able to return the mattress without paying something crazy
Thank you for your feedback. We’re sorry to hear the mattress didn’t meet your expectations. The Otis Haley 110 is designed for long-term durability and support, which can make it quite firm and dense. We understand this may not be ideal for all users, especially younger ones. While our return policy for used mattresses is limited due to hygiene standards, we appreciate your input and will take it into account as we continue to improve both product guidance and customer support.
The futon cover is nicely made and was delivered quickly. I’m glad they contacted us to follow up on the order to discuss the size and based on their recommendation we downsized to get the best fit. Unfortunately when we took the cover out of the sealed bag it had a couple of brown marks on the natural cover. When they were made aware of the issue they were quick to react and offer options to rectify the situation. We are very satisfied with the cover and I would definitely use them again and recommend. They appear to be a company who prides themselves in quality products, service and customer satisfaction.
I purchased a great dresser from their other company comfort pure. I started looking for a mattress on their site and decided to call since I couldn’t decide. Tony was great help and recommended a mattress that was extra firm. I love the mattress! No back pain! Great purchases in both companies.
Experienced professional and the service was great!!Amazing stuff
Excellent service and setup. Futonland called me to make sure the furniture will fit and the delivery Men were quick and fantastic. Very pleasant experience and even more pleasant staff. The furniture was in new condition without any flaws.
Nice quality fabric. Shipped quickly. Great customer service!
A very comfortable mattress at an excellent price point!
We ordered a Gold Bond Arctic mattress from FUTONland. Our salesman was Tony. He was wonderful to work with. Tony's communication skills and patience made our out of state purchase seamless. We even received our mattress earlier than expected. I would highly recommend FUTONland.
They were very careful to ensure I know exactly what I was buying. The whole process took a little longer than I expected, but I appreciated the careful consideration. Love the cotton/wool futon, excellent product and superb quality. So nice that it is latex free.
Very easy to order the item, and very fast delivery. I was looking for a Natura pillow, which are becoming harder to find in the US. Futonland had them. After placing the order, an actual living, breathing person called to confirm the order and let me know about when it would be shipped. The pillow arrived sooner than expected, and is just as comfortable as I hoped.
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