The service is friendly
The service is friendly, and honest. No one tried to hassle me, and they explained all the details. Delivery was in 3 days. I'm very impressed with them!
About Futonland
Data updated- Website
- futonland.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 106 reviews
- Replies to negative
- 100% (10/10)
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About this business
Futonland is a well-established furniture retailer that has been providing functional furniture solutions since 1995. The company is known for innovative convertible sofa beds, futons, mattresses, beds, and other home furniture. With its commitment to customer satisfaction, Futonland has established itself as a trusted source of high-quality furniture with nationwide delivery and stellar service.
Written by the business, not verified by us.Is Futonland legit?
Futonland (futonland.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-06.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, appreciating the overall reliability and care provided. Customers frequently praise the helpful customer service team, noting that staff members are exceptionally attentive, communicate clearly, and often call directly to confirm order details before shipping. People also emphasize the exceptional quality and comfort of the furniture, mentioning that items arrive quickly, are securely packaged, and match expectations perfectly. However, some people mentioned unexpected delays in receiving their items due to inventory backorders and prolonged scheduling times. A few customers also expressed frustration with difficult customer service interactions or encountered problems regarding product descriptions and comfort levels.
Auto-generated from all reviews of this business. For reference only.What people say
I received my encased coil mattress…
I received my encased coil mattress quickly and it's great! There are very few companies that are as attentive as the people at Futonland. It's appreciated!
Ease of ordering
Ease of ordering, quick service and delivery
Mustard color is gorgeous.
Seamless Process
The ordering process was very straight forward and I really appreciated the follow up call, WITH A REAL PERSON! The order arrived on time as expected and neatly packaged, for a mattress I was quite impressed.
Quick
Quick, responsive, helpful and pleasant!
I absolutely love this company
I absolutely love this company. They were professional from start to finish & the futon I received is absolutely stunning and beautifully built. I would highly recommend this company to anyone who wants a truly gorgeous futon, it exceeded my expectations in every way.
Excellent customer service
Excellent customer service! They confirmed my order by phone within 2 hours of being placed and order was shipped out the same day.
quick delivery..
quick delivery... a phone call to make sure I had ordered the correct item... very courteous
What made my experience great is the…
What made my experience great is the fact that after placing my order online, I received a phone call. I was called to make sure I knew what I was buying. I enjoyed our conversation. It made me believe that here was a company that really cared about the product. And thanks for such a quick delivery also.
Rebranded item
Customer service at this store is very communicative and knowledgeable. However, the items I purchased, coconut coir bed pads, were listed by Futonland under a made-up brand name "TFSleep", while they were actually manufactured by a different brand, The Futon Shop. I am disappointed, I thought this store was trustworthy, but they obscured what brand was manufacturing the item.
Reply from Futonland2025-03-05
We’re sorry to hear you feel this way. TFSleep is indeed a legitimate brand under The Futon Shop, which manufactures this line of products. We strive to provide clear and accurate product information, and we appreciate your feedback. If you have any further concerns, please feel free to reach out—we’d be happy to assist.
The whole customer experience was…
The whole customer experience was great. The only issue was the tracking of the product. It got stuck in at the Metropolitan Warehouse and Delivery's Tampa Deliver Hub. The product was there on 2/19/2025. Our schedule delivery was 2/28/2025. I had to call them on the 2/27/2025 to see if the deliver was still planned on 2/28/2025. I never received a timeframe conformation notification 24 to 48 hours prior to the delivery date. After I made the call to the Metropolitan Warehouse and Delivery, I found out it was on schedule for the 28th
A bit of a delay in receiving
A bit of a delay in receiving, but the barstools arrived and are terrific. Easy to assemble, and the olive green leather is great.
I was happy to find a local company…
I was happy to find a local company with enough variety and good quality futons that the process was easy. But I couldn't believe that within 24 hours I would have my beautiful futon. I chose the white glove service and the fellows were pleasant curteous and careful with my purchase.
Great Place to Buy Futons
Solid quality futon frame and futon mattress. Great customer service. Timely shipping and delivery. :)
Easy website to navigate and examine…
Easy website to navigate and examine options on products. Communications easy and professional. Speedy fulfillment of order. Good follow up communication. Excellent product. Very satisfied and highly recommend.
Item was easy to order
Item was easy to order. We chose a 3 inch king size mattress and tatami mats. Company called next day to verify the order and we had it in less than a week. Quality appears good. We’ve had a few days to sleep on it and it is comfortable ( I was already accustomed to a thin mattress).
Overall happy
I liked the product, the twin futon chair to bed with the sliding panels is a fairly unique product and fit my need. One star off for not very good instructions. Luckiy I have built a lot of furniture and was able to figure out. And the item had some scratches and dings upon delivery. But delivery was quick and they called to make sure the order was accurate so good customer service
Kodiak futon frame was exactly as…
Kodiak futon frame was exactly as advertised and very easy to assemble. Recommended futon is great match. Very quick delivery.
I LOVE Futonland for so many reasons!
I LOVE Futonland for so many reasons! * the ordering experience was a dream -- every single question was answered immediately and a chat/phone/email approach helped me feel confident and clear * excellent pro-active communication throughout the delivery appointment making process * very professional and responsive with the COI requirements of our building and communication with our administrators * day of delivery -- responsive communication and follow up via email and phone * day of delivery -- excellent assembly and clean-up Don't hesitate to go to Futanland -- they really know how to take care of business!
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