Murphy Bed
This is the second Murphy bed I have ordered from Futonland. They have a great selection and competitive prices. I paid for the setup option and the delivery company did a great job.
About Futonland
Data updated- Website
- futonland.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 106 reviews
- Replies to negative
- 100% (10/10)
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About this business
Futonland is a well-established furniture retailer that has been providing functional furniture solutions since 1995. The company is known for innovative convertible sofa beds, futons, mattresses, beds, and other home furniture. With its commitment to customer satisfaction, Futonland has established itself as a trusted source of high-quality furniture with nationwide delivery and stellar service.
Written by the business, not verified by us.Is Futonland legit?
Futonland (futonland.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-06.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, appreciating the overall reliability and care provided. Customers frequently praise the helpful customer service team, noting that staff members are exceptionally attentive, communicate clearly, and often call directly to confirm order details before shipping. People also emphasize the exceptional quality and comfort of the furniture, mentioning that items arrive quickly, are securely packaged, and match expectations perfectly. However, some people mentioned unexpected delays in receiving their items due to inventory backorders and prolonged scheduling times. A few customers also expressed frustration with difficult customer service interactions or encountered problems regarding product descriptions and comfort levels.
Auto-generated from all reviews of this business. For reference only.What people say
Excellent customer service
Apart from the fabulous website, the staff followed up with my delivery arrangements, provided the futon cover inside the wrapped up futon, wrapped it in heavy shipping plastic, and stayed in touch via email throughout the transaction.
Timely delivery and great cushions for…
Timely delivery and great cushions for our futon chairs!
Great product for a reasonable price.
Good attention to detail
Good company to deal with. I received an email verifying the order and then received a verbal phone call from a rep who asked a few questions to make sure I was ordering the correct size for my needs. They also called to make sure I was who I claimed to be and that the order was going to the right address before they shipped it. I was impressed. The futon is OK for the price. I've had others in the past that were more robust, but they cost a lot more than $190. I'm happy with what I got.
Great company to deal with
Great communication from the time the order was placed to me receiving it. The pricing was very fair and they shipped the items out right away. the futon is very comfortable and was easy to put together.
Very easy experience
Igor and the delivery team were great!
Called to verify order and helped me…
Called to verify order and helped me upgrade order and ultimately decide on a better futon. Good quality. I like it.
Futon Mattresses and covers.
The staff was knowledgeable and helpful. I received the products I purchased, and I'm happy with the quality and appearance.
Excellent customer service
Buying furniture online feels scary-we got great service from start to finish with FutonLand. They called to confirm the order, talked with me about what I ordered to make sure I understood the size and description. When the cover I received wasn’t quite what I thought it would be in terms of color and I emailed for a replacement, they called again and emailed me photos of color samples to choose a replacement. Putting together our futon was made easier by the online videos which were clear and helpful. I would recommend this business with no reservations!!!!
Futonland is an incredible company
Futonland has been incredibly responsive in providing high quality futon and cover. My wife did not like the futon cover color and the professional, amazing team at Futonland made exchanging the cover easy and quick. I will purchase more Futonland products in the future with the knowledge they provide an excellent product and reliable customer service. Thanks Kelvin and the Futon Team!!!
Reply from Futonland2025-07-14
Thank you for sharing your concerns. We're genuinely sorry for the miscommunication and the delay in following up—it was never our intention to leave you feeling unheard. We’ve since reached out with a solution, offering a premium replacement cover at no cost. We understand your frustration and hope we can still make this right. Your experience matters to us, and we truly appreciate the opportunity to resolve it.
Futonland land in Brooklyn
Futonland land in Brooklyn, NY is the best place to to buy the perfect futon. Staff is very helpful in matching your needs to the perfect futon mattress. I highly recommend
Very good quality and comfortable
Very good quality and comfortable. Beautiful cherry wood frame. Arrived quickly and was communication from Futonland was helpful. Good company and good product.
great communication and a great product
Maui Gold 8 Inch Cotton & Foam Futon Mattress - Hawaii Collection by Prestige
Maui Gold 8 Inch Cotton & Foam Futon Mattress - Hawaii Collection by Prestige When we first got it out of the box we weren't sure if we liked it. Once it decompressed we were relieved to find it comfortable and very nice.
Excellent customer service.
Skeptical at First, but Blown Away!
I’ll be honest — I was super skeptical at first and thought Futonland might be a scam. I took a chance anyway and placed my order, and I’m SO glad I did. Not only did my bed arrive on time, but it’s even more beautiful in person than I expected. The quality is amazing. Tony was incredibly helpful throughout the whole process. He answered all my questions, made me feel more at ease, and followed up to make sure everything went smoothly. It’s rare to get that kind of customer service these days. Highly recommend Futonland — legit company, great experience!
Great products made in USA great prices.
I had a great futon back in the 90s
I had a great futon back in the 90s. Went to Google to see if they still made something like that. Turns out they do and it’s in Brooklyn, NY. Thank you for the nostalgia. This is the best sleep of my life!
Great experience with futon purchase
Excellent customer care and communication. The futon is top quality, well made and very comfortable to sleep in. Appreciated the call prior to shipping and futon shipped just two days after placing order.
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