Sofa is very nice and comfortable and…
Sofa is very nice and comfortable and service is realy professional . Thank you Futonland !!!
About Futonland
Data updated- Website
- futonland.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 106 reviews
- Replies to negative
- 100% (10/10)
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About this business
Futonland is a well-established furniture retailer that has been providing functional furniture solutions since 1995. The company is known for innovative convertible sofa beds, futons, mattresses, beds, and other home furniture. With its commitment to customer satisfaction, Futonland has established itself as a trusted source of high-quality furniture with nationwide delivery and stellar service.
Written by the business, not verified by us.Is Futonland legit?
Futonland (futonland.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-06.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, appreciating the overall reliability and care provided. Customers frequently praise the helpful customer service team, noting that staff members are exceptionally attentive, communicate clearly, and often call directly to confirm order details before shipping. People also emphasize the exceptional quality and comfort of the furniture, mentioning that items arrive quickly, are securely packaged, and match expectations perfectly. However, some people mentioned unexpected delays in receiving their items due to inventory backorders and prolonged scheduling times. A few customers also expressed frustration with difficult customer service interactions or encountered problems regarding product descriptions and comfort levels.
Auto-generated from all reviews of this business. For reference only.What people say
The quality of the bed frame is great
The quality of the bed frame is great. Good service.
Excellent service and delivery
Nice and competent people for the…
Nice and competent people for the delivery
company was always in contact
company was always in contact, making sure we ordered all the right parts for our futon. Customer service reached out after everything was paid for and found a less expensive shipping option- saving me another 200 dollars!
Happy with process and product
Website was easy to navigate. I was especially struck by the personal contact to confirm the accuracy of my order, and to schedule delivery. Delivery was on schedule and assembly was done well.
Misleading in-stock info and delivery date
The items are reasonably priced but availability info is deceptive. The sofa was listed as in stock and the next day I got a call for a delivery schedule. However, after a week, I got another call and was asked to reschedule delivery because the item was not in stock, it was actually back ordered etc. Good selection of items; unfortunately, not reliable.
Reply from Futonland2025-10-29
We’re sorry for the confusion regarding your delivery timeline and appreciate your patience while we coordinated the shipment. We’ll continue improving communication around stock status and scheduling to make future deliveries smoother.
The delivery team was friendly and…
The delivery team was friendly and professional. They assembled my loveseat quickly and without any issues! I love it because it's exactly as advertised. I love the color and size.
Great purchase
The couch is perfect, delivery, customer service is excellent, recommend it to everyone
cabinet bed was delivered already…
cabinet bed was delivered already assembled and was unboxed and set up very quickly. bed is super comfortable and my guests loved it.
Great team, awesome manager
EDIT: I've modified the experience to 5 stars. They took the time to address the issue. Recommend to anyone. High quality team, high quality furniture, cool style, fair prices.
Reply from Futonland2025-10-29
We appreciate you taking the time to speak with our customer service manager and allowing us to resolve the issue. We’re glad we could find a solution that worked for you and truly value your understanding and cooperation.
Thanks
Thanks for the support was really helpful.
Reply from Futonland2025-10-17
Thank you so much for your feedback. We’re very glad our team was able to assist and that everything worked out to your satisfaction. Your understanding and follow-up mean a lot to us.
Good experience
Love that you offer affordable natural…
Love that you offer affordable natural futons. Looks and feels like it should. Very excited to use it
Very kind and considerate while…
Very kind and considerate while scheduling interviews.
Customer service was excellent and I…
Customer service was excellent and I love the futon!
Highly recommended
Everything went incredibly smoothly with the process. Communication is key with the way Futonland handles business. The product itself is high quality. I had a small issue and it was resolved promptly and hassle free. I highly recommend getting a futon through them.
Quality & service
I appreciated the call next day to confirm my order. The futon cover is made well with quality materials. Highly recommend!
Immediately after placing the order
Immediately after placing the order, I received a phone call from KJ, looking to check some specs of the cover that I had failed / omitted from my order. we chatted and he said they would get “right on it.” And, they did! In less than a week, our new futon cover arrived and we love it!!! Thank you KJ AND Futonland!!!
Great service
Great service! Followed up on order and provided advice. Fast shipping.
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