Fantastic options
Fantastic service and super fast delivery. Futonland exceeded my expectations — highly recommend!
About Futonland
Data updated- Website
- futonland.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 106 reviews
- Replies to negative
- 100% (10/10)
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About this business
Futonland is a well-established furniture retailer that has been providing functional furniture solutions since 1995. The company is known for innovative convertible sofa beds, futons, mattresses, beds, and other home furniture. With its commitment to customer satisfaction, Futonland has established itself as a trusted source of high-quality furniture with nationwide delivery and stellar service.
Written by the business, not verified by us.Is Futonland legit?
Futonland (futonland.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-06.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, appreciating the overall reliability and care provided. Customers frequently praise the helpful customer service team, noting that staff members are exceptionally attentive, communicate clearly, and often call directly to confirm order details before shipping. People also emphasize the exceptional quality and comfort of the furniture, mentioning that items arrive quickly, are securely packaged, and match expectations perfectly. However, some people mentioned unexpected delays in receiving their items due to inventory backorders and prolonged scheduling times. A few customers also expressed frustration with difficult customer service interactions or encountered problems regarding product descriptions and comfort levels.
Auto-generated from all reviews of this business. For reference only.What people say
Great experience
The sales team was quick to communicate…
The sales team was quick to communicate regarding my order, and assembly was efficient.
A straightforward experience
Very informative WEB site, excellent and courteous service, punctual scheduling, and a high quality product.
Always kept me informed of the progress…
Always kept me informed of the progress of the order. Installation was professionally done.
Great quality bed
Ordered the platform bed with 6 drawers online, never having seen the actual product in person. There were a couple shipping delays but communication was good. The bed arrived, unassembled as requested, and it was better than we expected. It was embarrassingly easy to put together (2 screws) and it is solid wood. The quality is impressive.
Great service delivered today 2…
Great service delivered today 2 friendly men on time rang to tell me they were on the way
Dud mattress, not covered
I was excited about their natural futon-like mattresses, and ordered a very affordable mostly cotton/a little wool mattress- similar to ones I've had before. I thought I'd gotten a good deal. But after a week, it had huge bumpy lumps in it. We flipped it, but the same thing happened. Unsleepable. Useless purchase. The company's customer service was really caring when I first placed the order, like they called before confirming my order. But when I told them my issue, they said their company warranty, and the mattress maker's warranty, may or may not cover it. They said it was my fault for buying a cheap mattress. This turned in to over a month of emails and phone calls, me sending photos of the lumpy mattress, then sending more photos... I was constantly told, 'okay wait and see,' 'okay we'll get back to you.' And months later after I asked for updates multiple times, the answer was 'sorry no, but you can get 10% off a new mattress from us.'
Reply from Futonland2026-03-19
Thank you for your feedback—we truly appreciate you sharing your experience, and we’re sorry to hear that the mattress did not meet your expectations. Cotton and wool futon mattresses are made with natural, compressible materials, and some unevenness can develop initially as the fibers settle. Regular flipping, rotating, and light compression (such as walking or rolling the surface) are part of the normal break-in process. We also want to clarify that during the ordering process, we did share that a 4" mattress is typically better suited for occasional use or specific setups, and may not provide the same consistency for daily use on a platform bed. That said, we understand that every customer’s expectations and preferences are different. Your case was reviewed both internally and with the manufacturer, and while it did not qualify under the warranty criteria, our intention was never to leave you without support. We’re sorry if any part of the communication came across otherwise. If you’re open to it, please reach out to us directly—we would be happy to revisit your case and see if we can find a solution that better fits your needs. We value your feedback and the opportunity to improve.
I had a great experience working with…
I had a great experience working with everyone at Futonland, the order review team explained everything in an easy to understand way, and the delivery guy was courteous and quickly assembled the futon in less than an hour…the price for white glove delivery is worth it.
The delivery took way too long in my…
The delivery took way too long in my opinion, but overall I am pleased with the quality and the setup.
Very responsive
Very responsive, courteous, and timely
Guestroom/Office
The entire order. From cardle-to-grave. The customer service provided by Lelvin, the delvery, the assembly including the video provide on your website from the manufacturer.
Dont buy this trash. Dont buy anything from futonland
Dont buy this trash.. quality is horrible. Fake wood will come off. Will not be mahogany for long.. its also flimsy . This only good for temporary situation. Around 1 month. After that you will need to buy new one.. you think there's a warranty. Nope... they will do nothing for you. Your on your own. Honestly best to buy cheaper solution in ikea. Same low end furniture there.
Reply from Futonland2026-03-19
Hi, thank you for sharing your feedback. We’re sorry again for the issue with the peeling wood finish on your futon frame. After you reported the defect, we contacted the manufacturer and were able to arrange a replacement arm for you as a courtesy. To speed things up, we also asked that it be shipped directly to you instead of waiting for our regular store shipment, and the replacement has since been delivered. We appreciate your patience and the opportunity to help resolve the problem.
Great customer support
Great customer support, the bed arrived on time, and it is easy to assemble.
Excellent customer service
Excellent customer service. All my questions were answered in timely manner. They went out of their way to give me pictures and matching suggestions.
Super fast service with a personal call…
Super fast service with a personal call to confirm selection and address. Product arrived in half the expected time. Really comfy too!
Thank you
Thank you, we received the chairs during the time scheduled. i ordered 4 chairs and 2 are slightly different color than the other 2 but similar. Once of the chairs was missing one screw and one chair rocks slightly, otherwise everything was great.
Great experience
Great experience! Friendly customer service and they contacted me several times to keep me informed about the order and delivery status. Great company!
Awesome
Awesome - simple - no complications
Worth the wait
We placed our order back in November 2025 but because our item was on back order we didn't receive it until February 2026. That being said, Futonland kept us in the loop with updates and phone calls to reassure that that haven't forgotten about us. The best customer service ever. We love our new arch lamp.
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