Futonland is a well-established furniture retailer that has been providing functional furniture solutions since 1995. The company is known for innovative convertible sofa beds, futons, mattresses, beds, and other home furniture. With its commitment to customer satisfaction, Futonland has established itself as a trusted source of high-quality furniture with nationwide delivery and stellar service.
Written by the business, not verified by us.Futonland (futonland.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-06.
Reviewers overwhelmingly had a great experience with this company, appreciating the overall reliability and care provided. Customers frequently praise the helpful customer service team, noting that staff members are exceptionally attentive, communicate clearly, and often call directly to confirm order details before shipping. People also emphasize the exceptional quality and comfort of the furniture, mentioning that items arrive quickly, are securely packaged, and match expectations perfectly. However, some people mentioned unexpected delays in receiving their items due to inventory backorders and prolonged scheduling times. A few customers also expressed frustration with difficult customer service interactions or encountered problems regarding product descriptions and comfort levels.
Auto-generated from all reviews of this business. For reference only.Shopping was great. Shipping was fast, and customer support was helpful. The product itself (Tiro futon frame) was a bear to assemble, mostly because there were errors in the instructions and missing hardware, though the video guide helped somewhat. The frame and futon (pulsar) are an odd match––the mattress seems sort of too big for the frame and it's an ungainly couch (but a comfy bed). Mixed bag!
The futon mattress arrived promptly and was of excellent quality and comfort. Convenient packaging made the delivery and room placement easy to manage.
The price was right for the products and the heavy duty material that I was looking for. Most impressive was the telephone call from customer service to ensure that I selected the correct sizes for each cover. That’s attention to detail. The products are well made and I am very pleased with them.
Overall experience was great! From online ordering, schedulling to local delivery and set-up, Futonland did a wonderful job. I'd defiantley used them again.
I ordered a king size futon mattress. It was delivered on schedule and the quality matched my expectations. They give easy to use options for communication. I would definitely recommend Futonland to anybody considering a new mattress.
Beautiful well-made futon, personal service, and very quick free shipping.
My mother is very happy with the sofa bed! And I am really thankful for the company fast and professional care they provide. customer service was excellent and the delivery service was friendly, professional and reliable
I ordered a futon cover. Futon land contacted me to make sure I wanted a smaller depth cover which I did. The delivery and wait time was reasonable.
I’m surprised by the positive reviews. I purchased furniture listed as “in stock” for $2,800, yet it took three months just to schedule a delivery date. During that time, customer service repeatedly told me they couldn’t provide updates because they were a third-party service working with the vendor. The “in stock” claim felt misleading, communication was poor, and I received no email updates throughout the process. Customer service was also difficult to deal with, which only added to the frustration. I only made the purchase from Futonland based on positive Trust Pilot reviews. There were two other furniture vendor options, one with lower pricing and I went with the higher Futonland option, based on reviews. Super disappointed!
Thank you for sharing your concerns, and we’re sorry to hear about this experience. We take feedback like this very seriously, but we haven’t been able to locate an order matching these details. We’d really appreciate it if you could contact our team with your order number so we can review what happened, address any gaps in communication, and use your feedback to improve going forward.
I appreciate that after I placed my order someone called to double-check that everything was right. The delivery was prompt, and the futon and accessories are wonderful.
Quality item, easy website, outstanding customer service.
Igor and team wher exceptionally helpful over chat and the phone helping me with my choices. The delivery was seamless and professional. I’ve used Futonland for almost fifteen years and wouldn’t go anywhere else! I love my purchase! Thank you!
I hope this will last for years! I like the design and the quality
quality looks great and feels very durable! this should hold up YEARS longer than my last one did!
great experience and awesome delivery team. My futon actually arrived earlier than scheduled. I surely recommend them
Speedy delivery and quality mattress! My son is very pleased and says his back no longer bothers him! So happy with this purchase..worth every cent!
Misleading descriptions of products. Selling mattresses labeled as medium comfort that are so blatantly firm and uncomfortable they are unusable. Denying refund based on return policy. Who can return these mattresses?! An absolute disgrace wasting peoples time and money.
Thank you for sharing your feedback, and I’m sorry to hear the mattress didn’t meet your expectations. We’d really appreciate the opportunity to look into your case in detail and understand what felt misleading so we can address it properly. Please reach out to our customer service manager so we can review your order and gather more information. We’re here to help and want to make sure your concerns are fully heard.
Customer service is Great!!! Very helpful & clear communication!! The futon arrived on time, in excellent condition & was rather easy to put together. It looks good & was just what we wanted! Many thanks ~ D&D
I was happy with full size ordered few month ago. I ordered; twin /queen, because i but I have open up the queen size yet, the twin matress less firmer and flatten quickly than full size . I have open the queen size after moved to new place.
Thank you for sharing your feedback. We’re glad to hear you were happy with the full size, and we’d like to learn more about your experience with the twin and queen so we can better understand what’s happening. When you have a moment, please let us know how the mattress is being used—for example, whether it’s on a platform bed or another type of support—so we can pass the details along to the vendor and see if there’s anything else we can do to improve your experience. We're here to help.
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