She was quick to respond to me complaints
She was quick to respond to me comp
About Giftsur
Data updated- Website
- giftsur.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 285 reviews
- Replies to negative
- 0% (0/90)
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Is Giftsur legit?
Giftsur (giftsur.com) has a 3.8 out of 5 rating on OK.one, based on 300 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 27% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Refund. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers had a great experience with this company. Many consumers frequently praise the supportive staff and helpful team members for working hard and resolving issues efficiently and kindly. People note that customer service representatives are extremely polite, responsive, and genuinely dedicated to ensuring total satisfaction through attentive communication. Some reviewers were not happy with the products, noting that the items looked completely different from the advertised pictures or arrived very late. Consumers also mentioned significant delays in receiving their orders, alongside frustrating difficulties, unexpected changes, and complicated bargaining regarding refund requests. Buyers explained that items failed to match expectations and required lengthy follow-ups to resolve.
Auto-generated from all reviews of this business. For reference only.What people say
Customer service handled the situation…
Customer service handled the situation well.
Avoid! Avoid!
Avoid! There is something very fishy here. After my purchase, I heard nothing from this company. Finally, after 2 weeks, I reached out for an update. “Aurelia Royal” - a Gmail address (red flag) - responds back to me in confusing fashion. We go back and forth a few time, until I requested a refund since the timeline for delivery no longer worked. Instead of fulfilling the refund, Heidi tries to persuade me with discounts and promise.. At this point, I could no longer get the gift on time for when it was needed, so I just wanted my money back. It took multiple emails, but I finally received my money back. AFTER getting the refund, my credit card said the dispute was reversed and I had to pay AGAIN for the product I never received. A few days later, I got a request from Heidi/Aurelia Royal to provide a 5star review on my experience. Absolutely not. I’ll tell the truth.
AWESOME EXPERIENCE!
AWESOME EXPERIENCE! My questions were immediately and thoroughly answered. Aurelia, Heidi, and Camilla were fantastic! I am very happy with my purchase; it is beyond my expectations! Thank you again for all your help and rapid response. You all are AWESOME!
Hurricanes Advent Calendar
Satisfactory transaction
Customer service
Great customer service
Any questions I had were answered…
Any questions I had were answered promptly and the product finally arrived and it was good.
I'm very happy with the customer service
I'm very happy with the customer service. Heidi did everything she could to solve the problem. I was shipped 1 correct item, and 2 incorrect items. Come to find out, they were recalled, so I couldn't get them. Heidi offered several solutions to get something else, unfortunately there was nothing else I wanted, so she refunded my purchase.
Heidi gave great help.
Heidi is who helped me and she is why I gave it 5 stars. My entire experience had been terrible from delayed shipping, to not being able to clearly see where the product was, to not getting the correct product. Heidi has been kind and has done her best to remedy the problem, I am hopeful in what she has tried to do for me.
Good follow through
Great Customer Service
I had to have some follow up with Customer Service concerning my order and they were 5* helpful. Order arrived promptly and there was good email communication about the shipping.
heidi
Heidi was very quick to get back to me and excellent at following through she went above and beyond to reach out to me and make sure I received my product
Customer Service
Quick to address issues.
Shipping was quicker than expected and…
Shipping was quicker than expected and seller provided good communications and support.
Fast response
Fast response for taking care of my issue and made sure they did everything they could to keep me as a returning buyer. Thanks for keeping me a happy customer.
I received the wrong item
I received the wrong item. I asked for the item I ordered. I was then informed that there was an issue with my item that caused a recall. So... instead of asking what I wanted since my item was unavailable, they just sent something else. Only offer 30% refund. I would not order anything from this company. Then, she had the nerve to ask for 5 stars. I was generous in giving you 2. I now lowered the score to 1 star. Company keeps emailing me, badgering me for a better review. NO! You stole my money and never provided the item that was ordered. Today is Oct 29, 8 days since my original review. I am still receiving emails badgering me for a 5 star review. NEVER ORDER FROM THIS RIPOFF COMPANY!!! This platform will not allow me to give another review of this ripoff company, so I'm stuck updating this one. HOW CAN I GIVE ZERO STARS???
Wrong item was sent but the customer…
Wrong item was sent but the customer service agent was prompt and attentive.
Satisfied Customer
Charlotte was very helpful in getting back to me and explaining the situation why there was no tracking #.
The experience with the actual product…
The experience with the actual product wasn't great, but the customer service was excellent.
It wasn't her fault the product sucks…
It wasn't her fault the product sucks and she could not refund 100%, but she did the best she was allowed to do.
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