GLOSSYBOX (glossybox.de) has a 3.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 7 of them were added in the last 12 months. Last updated 2026-08-27.
I had a Abo a vew years. And since this month, you did not deliver. i asked why. you told the abo runs out. i had this abo a vew years. i did not get any information about this and what i have to do to get the glossy box the next time also.
Worst thing: you cant be reaches by telefone.
Reply from GLOSSYBOX2024-06-01
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Sam
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Customer support is no help. 5-6 times same question, with no help and answers to completely different matter - not the one I am asking
Abo is fully payed for 12 months - after 6 months they stop sending boxes and request more money & card data, means they take more $ than the Abo was placed initially. and help? See before, support is ignoring the matter. "Just give us more money, we'll maybe send out the boxes you've paid fo"
Reply from GLOSSYBOX2024-04-25
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem, I tried to call but unfortunately you were unavailable. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I wanted to buy a voucher and find the process very complicated.
Reply from GLOSSYBOX2024-04-18
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
All went wrong double Payment, no Box.. no refund without help from Paypal im really not excited!
Reply from GLOSSYBOX2024-04-02
Hello,
Thank you for leaving your review.
I am sorry to hear of this matter, looking at your account I can see the Customer Service Team has resolved this matter.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Thanks,
Sam
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Instead of the current Glossybox and a Mystery Box, I received a January box which was already opened.
Reply from GLOSSYBOX2024-03-26
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
I love the different style of the glossybox. Furthermore the different contest of the boxes Arena also well.
Reply from GLOSSYBOX2024-03-18
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I canceled my subscription and still receive packages that I cannot send back even if they are unopened. Unfortunately, the company hasn't heard of a return policy yet. Definitely not recommended. The return process is deliberately confusing and covoluted to discurage people from sending back their stuff.
Reply from GLOSSYBOX2024-03-12
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
It went really fast and with a little discount. It was good and easy.
Reply from GLOSSYBOX2024-03-12
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Great to use a nice coupon for the big easter egg .
Reply from GLOSSYBOX2024-03-12
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Claire
Alright, if you’re using credits for part of your order, the payment through Klarna is no longer available. PayPal redirects to the first page when trying to process, everytime…Then I chose riverty/afterpay. Went well at first, then after the order is placed they reach out there has been a problem and the order can’t be shipped. Only possibility to solve it would be a credit card - order then was canceled bc I don’t own one. Tried again with PayPal same stuff happened like last time. Not reallly convenient…
Reply from GLOSSYBOX2024-03-09
Hello,
Thank you for leaving your review.
I have tried to call you today to discuss this further, and have now messaged you through your GlossyBox account.
If you would like me to call you back to discuss this further, or you need any further assistance then please respond to my message received through your account at your earliest convenience.
Kind regards
Claire
The Product is really special. I really like all the Surprises for a fair price. The package was really fast delievered. Thank you very much.
Reply from GLOSSYBOX2024-03-12
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
unwanted automated termination of abonnement without notice before; no sufficient answer of customer service, not helpful at all
Reply from GLOSSYBOX2024-02-28
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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