GLOSSYBOX (glossybox.de) has a 3.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 7 of them were added in the last 12 months. Last updated 2026-08-27.
I got a Buyagift voucher for a 12 month glossybox subscription, but the voucher is not redeemable on the website. I have gone in circles with customer services for over a month now, and they are not taking ownership for making sure I get what I paid for. I have reported them to Buyagift but for anybody else - there is no way to redeem your voucher. Don't buy a voucher from this site.
Edit: you'll see a response from the company saying they are reaching out to help. It's 19th Feb and they haven't attempted to contact me.
Reply from GLOSSYBOX2024-02-06
Hello Yo,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Claire
Often the recommended Products are missing in the Box.
The January Box was Not send,because the Products were out of Stock and Glossybox has No idea, when the Box will be sent.
I am a Customer since 2019 and Never Figured out such „Service“.
When Changing the Recipient Adress, Glossybox reuqires upt to 4 Montag to adjust this in Their System.
Reply from GLOSSYBOX2024-01-31
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced these issues with your subscription. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Quite easy and forward user Interface.. deducting one star cause it wasn't directly obvious how to change quantities at check-out.
Reply from GLOSSYBOX2024-01-23
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
The abo from Glossybox is ok considering the value for money, but lately the value of the boxes is getting lower and lower, there are more and more cheap drugstore products and less high quality ones.
The real issues comes up when anything goes wrong. The customer support is a complete mess, it takes forever to get a replacement product or a refund. The customer service uses every possible excuse to blame the customer for the error.
Even worse when you have to return a box. Half of the time, Glossybox claims that the return item never arrived. When you try to file a customer protection claim with paypal, the return address provided to paypal is different from the return address on the lable provided by Glossybox, so that the claim is denied. The customer is screwed, since they already returned the box, but there is no way to get the money back.
Reply from GLOSSYBOX2024-01-21
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
So different Produkt ..i Love ..lippstick ..Maske
Cream ..and new Produkt !!
Beutiful
Reply from GLOSSYBOX2024-01-16
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The Website and the purchasing process is in some way not really transparent. Wanted to prolongue my Abo but it hasn't landed in my account. Hope now I haven't orderes twice (which also happened bevause I've lost the overview).
Reply from GLOSSYBOX2024-01-09
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Despite some problems, overall a great product idea and an absolute gift tip
I've bought Glossyboxes before so I knew what to expect. The Glossyboxes have become more or less a fixture of the annual Christmas season and are always well received by my friends and family.
The products offer a great variety and high quality of well-known brands and allow the recipient to try new and unusual products. You can't go wrong with these boxes, especially for female friends. Also, the boxes have always arrived very quickly, but unfortunately it seems that Glossybox still has problems with their logistics, as one time a box didn't arrive at all, while last time some items in a box were not checked to make sure they were completely closed. As a result, the shower gel ruined all the other items in the box. Fortunately, the customer service team are extremely understanding and helpful and we have always been able to find a solution quickly and replace the missing/damaged box. Despite these minor inconveniences, I have to give them four stars and will definitely order from them again.
Reply from GLOSSYBOX2023-12-27
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very difficult to place my order- as a gift to my daughter the delivery address is not the address of invoice - therefore my Visacard has been rejected 4 times - hopefully this time its going through
Reply from GLOSSYBOX2023-12-19
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this payment problem. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
You give me some Codes for benefits at mymuesli or hello Fresh but they dosen‘t work
Reply from GLOSSYBOX2023-12-15
Hello Sahra,
Thank you for taking the time to leave your review.
I am sorry that you have faced these problems with your voucher. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello Massud,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Kayleigh
What is wrong there? Payed two boxes. Get one eyecream??
I payed two boxes. And the only thing I get was one eyecream in a Hermes brown paperbox.
I wrote to Glossybox. But their bot did not understand me. So sad and so bad. And my money is away??
Reply from GLOSSYBOX2023-12-09
Hello Kirsten,
Thank you for taking the time to leave your review.
I am truly sorry to hear about this issue. I have taken a look into this and I can see this has now been handled by our Customer Services Team for you.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Flawless service, ordering and deliveries have been great ever since I started my subscription (over a year ago). Thumbs up!
Reply from GLOSSYBOX2023-12-07
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Shipping takes so long. Ordered 5 days ago and still not even the first part has left the warehouse yet.
Reply from GLOSSYBOX2023-12-01
Hello Guy,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Kayleigh
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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