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Money & Insurance

Hagerty

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189 reviews

4.7189 reviews
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About Hagerty

Data updated
Website
hagerty.com
Category
Money & Insurance
Location
United States
Status
Unclaimed
Last 12 months
189 reviews
Replies to negative
62% (8/13)
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About this business

Hagerty is a company built by drivers for drivers, protecting 2.7 million vehicles in the United States, Canada and the UK. We make it easier and more enjoyable for enthusiasts to drive and celebrate the machines they love through innovative insurance products, live and digital auctions, engaging media and events, as well as the Hagerty Drivers Club, the world’s largest community of car lovers.

Written by the business, not verified by us.

Is Hagerty legit?

Hagerty (hagerty.com) has a 4.7 out of 5 rating on OK.one, based on 189 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 62% of negative reviews; Reviews mostly discuss Price, Customer service. Last updated 2026-09-06.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and exceptional customer service, noting that representatives are always professional, courteous, and ready to answer any questions. Many people also appreciate the very reasonable rates and reliable coverage provided for their classic and specialty vehicles. However, some reviewers were not happy with certain operational aspects of the roadside assistance. Some people mentioned that dispatched towing services were significantly overpriced or experienced frustratingly long delays with vehicle repairs. A few other people also felt that communication regarding policy changes and subscriptions could be handled better.

Auto-generated from all reviews of this business. For reference only.

What people say

Hagerty has always been great

Hagerty has always been great. I needed to have a car moved to a repair shop a few weeks ago and I was on the phone for 20 minutes. Count it again 20 minutes with a representative from an obviously foreign country with a very deep accent who couldn’t find my car who couldn’t find my account who couldn’t find my policy, even though I was reading her the policy number from my email that had all the information on it correctly after 20 minutes of frustration, I said ma’am let me speak to you supervisor I didn’t want to be rude, but I told her over and over again if you can’t put your supervisor on, I’m going to hang up and call back which I did and the person who answered took care of me easily. I don’t know what happened with that representative, but you do record them. It says you record them and that person should be fired. I told the second person if you guys wanna look it up, look it up by the date that my 1947 Chrysler was picked up in Flushing Queens and brought out the Holbrook on Long Island

Hagerty has been a great company to…

Hagerty has been a great company to work with. Their customer service is friendly, responsive, and knowledgeable, especially when it comes to classic and collector cars. The coverage options are great, and the claims process has been smooth and stress-free. Highly recommended.

Reply from Hagerty2026-06-03

We truly appreciate you taking the time to leave us a positive review, Troy! Your feedback motivates us to continue delivering excellent service.

Hagerty used to be good but not…

Hagerty used to be good but not anymore. My car has been in the shop for MONTHS waiting on them to approve a partial repaint. Their first claims person was great, came to my house and approved everything. It took awhile to find a body shop so they decided to "re-acess" it and completely contradicted the first estimate. They basically told the shop to use rubbing compound on deep scratches and they would come back again and look at it. Meanwhile the shop is not happy at all.

Reply from Hagerty2026-05-28

Hi Carl – so sorry to hear that you are having issues with your claim. We are going to message you directly to get more details to research this further.

I love offering my clients option for…

I love offering my clients option for Hagerty to insure their collector's vehicles. Most people don't know that an older vehicle under a standard auto insurance policy will only pay acv if there is a loss. Hagerty offers coverage at current value and the cost is great!

Reply from Hagerty2026-06-03

We appreciate you taking the time to leave such a thoughtful review, Carrie! We look forward to seeing both you and your customers again down the road!

Doing great - if it ain't broke don't fix it.

Doing great w/ customer service, affordable car insurance with boucoup benefits/perks, customer interest. Started insuring my first classic car with you in 1991 and have been happy.

Reply from Hagerty2026-05-28

We appreciate you taking the time to leave such a thoughtful review, John! Your feedback motivates us to continue delivering excellent service.

Hagerty is the choice for Insurance.

Hagerty is the choice for classic car coverage. Hagerty provides exceptional coverage for an affordable option. I have never had a bad experience dealing with customer service, and I would rather deal with Hagerty before dealing with any other insurance company. I wish Hagerty was the only insurance company I have to deal with.

Reply from Hagerty2026-05-28

We truly appreciate you taking the time to leave us a positive review! Your feedback motivates us to continue delivering excellent service.

Hagerty has been a great experience

Hagerty has been a great experience. A friend told me about them and suggested I contact the nearest agent. I did and had a great conversation and felt that he was interested in helping me get better coverage for less cost. He gave me the figures I needed to cover my vehicle and told me to talk it over with my wife and call him back with our decision. Once I called back we set up the electronic forms and the rest is history. I get a call now and then from the agent, just checking up on the progress of the restoration work, and to remind me that Hagerty has contacts that I can call for help or parts locations. Regular insurance companies can only recommend new parts companies or local service shops.

Reply from Hagerty2026-05-27

We truly appreciate you taking the time to leave us a positive review, William! Your feedback motivates us to continue delivering excellent service.

Hagerty highly recommend!

Hagerty has a great experienced team, and they have a lot of informational content that supports car enthusiasts and owners. Their products and services valuable and offered at a reasonable cost. Would highly recommend if you are a car enthusiast to use them to protect your treasured investment.

Reply from Hagerty2026-05-26

We appreciate you taking the time to leave such a thoughtful review!

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