Happy & Polly

Dear Customer, We sincerely apologize for any inconvenience caused. We want to reassure you that your subscription has been successfully canceled already. Regarding your refund, it typically takes 2-5 business days to process and return to your account. We appreciate your understanding and patience as this transaction is completed. If you have any further questions or concerns, please feel free to reach out to us at [email protected]. We’re here to assist you. Best regards, Happy & Polly Team

Dear Valued Customer, We sincerely appreciate your valuable feedback and extend our apologies for any disappointment caused by the product not meeting your expectations. With regards to the color variation, please be aware that differences in lighting conditions during photography and screen parameters may affect the color presentation. However, we assure you that we strive to minimize these discrepancies. Regarding the product damage and assembly issues, please rest assured, our dedicated customer service team will contact you via email shortly to discuss a suitable resolution. Please keep an eye on your inbox for further communication. Your understanding is greatly appreciated, and we remain committed to enhancing your experience with us. Best regards, Happy & Polly Team

Dear Customer, We're truly sorry to hear about your experience and for any frustration this has caused. After reviewing our records, we found that we have responded to all emails, but we couldn't locate any chat history between you and our customer service department under this email address. It's possible that our responses were missed or that you might have contacted us using a different email. Our customer service team will reach out to you again shortly at your current email address. If there's anything specific you need assistance with, please let us know—we're here to help and resolve any issues as quickly as possible. Sorry again for the inconvenience caused you. Your patience and understanding will be much appreciated. Best regards, Happy & Polly Team

Hi, We're sorry to hear about the inconvenience with your order. A replacement pump has already been sent out and is currently in transit. It's possible our previous email with the replacement information ended up in your spam or junk folder, which may have caused some confusion. Our customer service team will resend the email with the tracking details shortly. Please check your inbox to obtain. Thank you for your patience and understanding. Best Regards, Happy & Polly Team

Dear Customer, Thank you for sharing your feedback with us. We sincerely apologize for the frustration and inconvenience you experienced with your recent purchase. While the refund has already been processed and should have reached your account, we recognize that the overall experience did not meet your expectations. Your feedback is valuable to us, and we are actively working to improve our return processes to to ensure customers have a good shopping and after-sales experience. We’re committed to making continuous improvements based on feedback like yours to ensure a better experience for all our customers. We deeply and sincerely regret losing your trust and hope you’ll consider giving us another chance in the future. Thank you again for your feedback anyway, and we wish you and your pet all the best. Best regards, Happy & Polly Team

Dear Customer, Thank you for sharing your experience with us. We sincerely apologize for the initial package-lost issue you encountered with the first shipping service. We understand how frustrating it can be when a package goes missing, and we’re glad we could quickly resolve the issue and get the replacement delivered to you. Your satisfaction is our top priority, and we’re happy that things were corrected once we connected directly. We appreciate your patience during the process. Thank you for giving us the opportunity to make things right, and we hope the litter is everything you expected. If you need anything else, please don’t hesitate to reach out! Best Regards, Happy & Polly Team

Dear Customer, We apologize for the delayed response over the weekend. We understand your frustration and want to assure you that we did send a replacement for the broken piece. However, it seems the package was lost in transit. Our customer support team will reach out to you shortly to confirm your current address, and we'll promptly send another replacement. We're committed to resolving any issues and ensuring you're satisfied with your purchase. Thank you for your patience and understanding. Best Reagrds, Happy & Polly Team

Dear Customer, Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced with your order. Sorry for the issue that the package was lost during transit, which caused the delay. Once we were made aware of the issue, we immediately sent a replacement and provided the tracking number to ensure you received your order as soon as possible. We strive to provide a seamless shopping experience for all our customers, and it’s disappointing to hear that we fell short in this instance. Please rest assured that we are taking steps to improve our shipping process to prevent this from happening in the future. We value your business and want to make this right. If there is anything else we can do to address your concerns, please do not hesitate to reach out to us directly. Thank you for your understanding, and also appreciate your patience throughout this process. Best regards, Happy & Polly Team