Happy & Polly

Will it ever come?

I ordered a cat tree in the beginning of July, it is now nearing the end of October and I still have not received it when the delivery date said July 11th. Extremely disappointing.

Terrible terrible customer service way…

Terrible terrible customer service way too much to even comment on here.

Really not great

So, I ordered what I needed, but that being said, I ordered it as an available product. There was no indication of delay or unavailability. The listing for the product had full availability, and when I placed my order, I even received an estimated delivery date. However, as time went on, I didn’t receive any more shipping notices. No one had reached out to me about any issues. I began to worry that I had been scammed, so I emailed the company to ask why my order hadn’t shipped out yet. Finally, after a while, they responded that the product I had ordered was unavailable. They said they would order more from the supplier first and then send the orders out, but this whole process took about a whole month. The frustrating part is that I had to go to them to figure out what the issue was rather than them coming to me. And when I did go to them with an issue, they didn’t seem the slightest concerned about the lack of communication or business ship. When I also emailed them asking about if they had a spare cat bed part, they were extremely confused on how to answer. While all their products are decent, the customer service and business part of the company is really lacking.

Cute but not the sturdiest

Looks great, but the top portion is very wobbly when my cats are jumping from leaf to leaf to get to the top.

Jessica Wung and Scott KonnerUnited States · 1 review · Experienced 2025-08-05 · Posted 2025-10-10

Happy & Polly does not follow through with their promise of replacement parts

Their website says that they offer replacement parts, so I contacted customer service on 8/5/25. I paid the $15 shipping fee that they requested on 8/7. I didn't hear anything for 3 weeks, then reached out to them for an update. They asked if I had paid the shipping fee, which indicates that there is a communication gap somewhere in their customer service. From there, it has been a continuous email chain of me asking for an update every 2-3 weeks, as Happy & Polly have not taken the initiative at all to update me about the order status. The last email from Happy & Polly was on 9/17, saying that they would reach out on their own to update me about my replacement part status. I reached out again on 10/7 requesting an update. However, it is now 10/9 (two months after my initial request for replacement parts) and I have not heard anything from them at all besides empty apologies for the delay throughout this whole ordeal. If Happy & Polly are going to offer replacement parts on their website, they should follow through with it instead of stringing me along for 2 months where I have to ask about my order status every 2-3 weeks. This has been an incredibly frustrating experience over replacement parts for a cat tree that I bought from their website 1 year ago. It has been well loved by my cats and I am seeking to replace just one of the posts on the cat tree, but I have been strung along by this company for 2 months with nothing to show for it.

Nearly perfect!

The only reason I didn't give 5 stars is because I did not get any emails for shipping confirmation or any sort of updates. I only found out it shipped when I ended up checking the order confirmation link after some time had passed. Otherwise, the stamp is amazing and everything I could have hoped for!

My cats love it.

Cute & unique product

Cute & unique product. Shipping should be faster

Great products

Great products, fast shipping

Best litter I have ever used.

Amazing cat litter!

This cat litter is my favorite I’ve ever used!! It tracks, but not as much as clay litter or other alternatives which is usually our biggest issue with litter.

Ava PenevaUnited States · 2 reviews · Experienced 2025-01-11 · Posted 2025-01-11

Mold growing in the spout of fountain

I washed my happy and Polly fountain today and my cat knocked if off the drying rack so it broke. It revealed that the spout where the water comes out of is black with mold.

Five Stars

Website was easy to navigate and the product came in as expected, my cat loves his new tree.

I purchased the Ghost cat drinking…

I purchased the Ghost cat drinking fountain as a gift. It arrived quickly but the ceramic top plate was broken. I reached out to the team and they responded within the hour. The team offered a refund or to send me another one. All I had to do was send photos of the damage via their service email. I asked for another to be sent and did not have to return the damaged fountain. I received my replacement with in two weeks. It has arrived in one piece. I am very happy with their timely response and replacement of the product.

Cute space vibes

I ordered the Astronaut Cat Water Fountain and the Astronaut Cat Bowl. Both are super cute and the water fountain surprisingly works well! From previous reviews I read that people had to place a straw in to the water dispenser to get the water flowing. Which I did have to do myself but after a few uses I noticed it was no longer necessary. I wish the water fountain came with instructions on how to assemble, care and information on how often the filter needs to be changed. It comes alone in the box. Otherwise it's adorable and functional!

Fun Stuff for my pet

Great, unique products. Shipping was timely.

Good customer service

Received all on time, and when I had a question, my emails were answered quickly and personally

Very kind

Customer service was friendly and efficient even though there was no actual issue and I’m just bad at reading directions LOL

How do I can the kitty litter…

How do I can the kitty litter subscription? There is no phone or email on the website.

Cute and stable

Tree is very cute and relatively sturdy. My cat likes feeling tall so he enjoys it. Would probably buy from them again the next time they do a sale