Good customer service
Thank you very much for your time and review, Teresa! We greatly appreciate it.
Enjoy your free time, leave the laundry to us. HappyNest is a convenient, cost-effective, eco-friendly, and fast pickup and delivery laundry service.
Written by the business, not verified by us.HappyNest Laundry Service (happynest.com) has a 4.5 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 86% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 90% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company, often describing how helpful the service is for their daily routines. Customers frequently praise the exceptional convenience, noting that pickups and drop-offs are handled smoothly, quickly, and professionally by a courteous team. People also appreciate the meticulous care given to their garments, which consistently return remarkably fresh, clean, and neatly folded to save storage space. However, some customers also noted occasional issues with delivery tracking accuracy and surprisingly wide drop-off windows that made scheduling difficult. Others experienced minor setbacks regarding unexpected scent strengths in detergents or lingering wrinkles on specific items like table cloths.
Auto-generated from all reviews of this business. For reference only.Thank you very much for your time and review, Teresa! We greatly appreciate it.
Always done well and missed picku and delivery
We appreciate your feedback and are glad to hear about your positive experiences with us. We understand that missed pickups and deliveries can be frustrating.
EXCELLENT SERVICE WITH MANY TIMELY NOTIFICATIONS FOR BOTH PICK UP AND DROP OFF OF LAUNDRY .. IT IS EXTREMELY CONVENIENT AND I AM VERY HAPPY THAT MY SISTER REFERRED ME TO HAPPYNEST LAUNDRY SERVICE !!!!
We're so happy to hear you're pleased with our service and the timely notifications! It's wonderful that you find it extremely convenient, and we appreciate your sister's referral.
Loved being able to keep up with tracking the driver. Although you said you thought delivery would be between 7 and 8 and ended up around 10. Everything washed and folded well. My legs thank you
We're so glad to hear you enjoyed being able to track your driver and that your laundry was washed and folded to your satisfaction! We apologize for the delay in delivery and appreciate your understanding.
My only complaints: I was emailed an invoice after I had already paid which did not acknowledge the payment, and I was requested to leave a tip when clothes were delivered to wrong house.
We sincerely apologize for the issues with the invoice and the delivery error. We are reviewing our processes to prevent these incidents from happening again.
Excellent as always. On time, clothes are very clean. I'd love to see your facility to see how you do this.
We're so happy to hear that you consistently have an excellent experience with us and that your clothes are always clean and delivered on time. We appreciate your kind words!
I like the fact that I can always talk to the young lady who returns my call during the day.
We are so pleased to hear that you appreciate the personal connection and consistent communication you receive from our team. We strive to provide excellent support.
Nice delivery people. Clothes came back looking great. Hope you liked using the dryer balls!
We're so glad to hear you had a great experience with our delivery team and that your clothes came back looking fantastic! We appreciate your kind words.
On time pick up and laundry returned in perfect condition. Great service.
We appreciate your review! We're so happy to hear that you were pleased with our on-time pickup and that your laundry was returned in perfect condition.
Perfectly clean. Quick turnaround
We're so glad to hear you found everything perfectly clean and appreciated our quick turnaround. Thank you for your kind words!
The customer service when the pick up request was made was excellent. The pick up and delivery communication and service was also excellent. Thank you.
We're so happy to hear that you had an excellent experience with our customer service and that our pickup and delivery communication met your expectations. We appreciate your kind words!
everything was done as promised, on time and unwrinkled. Good job!
We're so happy to hear that everything was done on time and perfectly! We appreciate your kind words and positive feedback.
This whole operation was perfect from the first contact to the final delivery great Company they are now my only laundry serviceppp
We're so glad to hear your entire experience, from first contact to final delivery, was perfect! It's wonderful that we are now your only laundry service.
Happy Nest has been amazing since I began using their services almost 2yrs ago.
We are so happy to hear about your wonderful experience with us over the past two years! Your kind words mean a lot.
This service is just right for our family and friends at the beach. The laundry is overwhelming when guests leave and Happy Nest makes a happy mom! It was fast and easy. The driver was very helpful on our first pick up explaining the process. What a great service.
We're so happy to hear that our service is just right for your family and friends at the beach! It's wonderful that we could help with the overwhelming laundry and make you a happy mom. We're glad our driver was helpful and that you found the service fast and easy.
Quick turn around, however ended up with socks that didn’t belong to me and mismatched pairs
We appreciate your feedback and are concerned to hear about the mix-up with your order. We are reviewing our packing process to prevent this from happening again. We also see that you did not bring this concern to our customer service team, so we will have an agent contact you directly to assist in getting this resolved.
Logistics were great. Pickup and delivery were very smooth. However, our clothes weren’t folded. They didn’t come back in crumpled balls, but they were sort of loosely half folded and wrinkled.
We appreciate your feedback regarding the logistics and pickup/delivery process. We are truly sorry to hear that your clothes were not folded to our usual standards and arrived wrinkled. We are reaching out to you directly to ensure this gets addressed and resolved. Thank you again.
I am happy with the company all around. My clothes come back in good condition and nicely folded. Customer service is great. Always friendly and polite. I have no complaints. I would recommend HappyNest to anyone.
We're so happy to hear that you're pleased with our service! It's wonderful to know that your clothes arrive in great condition and nicely folded, and that our customer service is friendly and polite. We appreciate your recommendation!
The table cloths still had the food smell, the stains faded but I felt no special treatment was used, I requested no bleach smell but there was no fresh washed smell either. I will have to wash them again at home to get a tidy smell before storing them for another party. I am not satisfied, I used Happy Nest for a full satisfactory service but I am disappointed and this was my first time ever to contact Happy Nest.
We are truly sorry to hear that your first experience with us was disappointing and that the table cloths did not meet your expectations. We pride ourselves in quality control and while we did our best to remove stubborn food stains, we were not able to fully remove them. We do note in our Terms of Service that stain removal is not 100% guaranteed. We would also recommend considering using Clorox bleach for tough staining. We would absolutely love the opportunity to take this item back for stain treatments using a bleach of that caliber. A member of our customer service team will be contacting you directly for further assistance.
Great Communication: All preferences were followed to a tee. I was kept informed all throughout the process: from delivery pickup through drop off. Provided laundry services for 2 large comforters and mattress covers. I’m very happy with the outcome. Laundry smells fresh and clean. Great job and thank you for your services.
We're so happy to hear about your positive experience! It's wonderful that all your preferences were followed and that you were kept informed throughout the entire process. We're especially glad your comforters and mattress covers smell fresh and clean. Thank you for your kind words!
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