We are the go to source for all of our hinge needs including the following: Door Hinges, Cabinet Hinges, Gate Hinges, Residential Hinges, Commercial Hinges , Heavy Duty Hinges, Small Box Hinges, and much more...
Is Hinge Outlet legit?
Hinge Outlet (hingeoutlet.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-31.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the intuitive website design, noting that it is very easy to navigate and find the exact specialty parts they need using helpful measurements and clear descriptions. People also emphasize the exceptional quality of the items received, explaining that the products function smoothly and are delivered promptly without any issues.
However, some people mentioned experiencing frustrating delays in receiving their shipments or encountering unexpected issues with order fulfillment and missing items. A few reviewers also noted receiving incorrect quantities or struggling to get helpful responses from customer support when trying to resolve problems.
Auto-generated from all reviews of this business. For reference only.
You would think they would update their inventory online to reflect stock. Placed an order only to be emailed the end of the next business day that they were out of stock of my items and would be refunded. Keep your 13% discount that you’re offering me. 0/10
Reply from Hinge Outlet2026-07-10
We understand the frustration and inconvenience. Unfortunately, the item you order was deemed defective so the decisions was made to pulled the inventory, cancelled exciting orders and not allow new orders until the product meets our standards.
Can't get a live agent but Seth is available 24-hours a day. Awful customer service
Reply from Hinge Outlet2026-07-12
If you are unable to get through, our agents are all on the phone with other customers. Seth is there to assist if our agents are on the other line. You can always leave a message and we typically get back to our customers within 1 hour during our normal business hours.
Annette went the extra mile in customer service I appreciate her attentiveness to my frantic need for specific hinges She understood and delivered I recommend this company 100%
Okay hinges. Delivery was also okay (not Amazon Prime next day 🙂 so set your expectations accordingly). Seemed to be packaged well but one of the hinges was bent between the spine & leaf and could not close. That's a pretty stout piece of metal and not something that would bend by knocking about in shipping so it was bent before packaging & shipping yet sent anyway. Fortunately it was an extra hinge that I didn't require.
The hinges fit in the existing standard hinge routered pockets so it was easy enough to install them. Both 3 1/2" and 4" sizes fit appropriately on the doors I was updating.
Unfortunately, after a few weeks of use, one set has already started to squeak - precisely the issue I bought these for. The other door is still squeak free so it's a 50% success rate so far. Based on the failure on the one door, I'm not really counting on the other door remaining squeak free. Not really worth the extra expense and effort especially with the bent hinge issue.
UPDATE (7/12/26): TP doesn't allow you to respond to a review response but since Hinge Outlet went to the trouble to respond, I thought I'd return the courtesy. The (again) squeaky door I mentioned has four 4" hinges for an 8ft door. Since it's fairly new construction (3 yrs), this isn't some old dense solid wood door from the 1800s, simply what's standard in home construction today. And yes, although they didn't mention it, one hinge (that I didn't use) is still bent vertically along the length of the leaf. Fortunately I didn't need that one.
Reply from Hinge Outlet2026-07-12
It sounds like you may not have enough hinges installed on your door. Some doors are too heavy and may require 4 hinges per door. However, we are always here to help and do stand by our products. You can always reach out to us for additional assistance at [email protected]
These hinges are great. We took an old door and made a swinging door for a laundry room. The door returns to center each time. Its relativly quiet, altho we plan to give it a little oil to help it out. We used 6 inch, altho i think we could have gone with 5 inch. We are very happy with our swinging door
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