About Hinge Outlet
Data updated- Website
- hingeoutlet.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 100% (17/17)
Do you own Hinge Outlet? Claim this profile for free and start replying to reviews.
About this business
We are the go to source for all of our hinge needs including the following: Door Hinges, Cabinet Hinges, Gate Hinges, Residential Hinges, Commercial Hinges , Heavy Duty Hinges, Small Box Hinges, and much more...
Is Hinge Outlet legit?
Hinge Outlet (hingeoutlet.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-31.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently praise the intuitive website design, noting that it is very easy to navigate and find the exact specialty parts they need using helpful measurements and clear descriptions. People also emphasize the exceptional quality of the items received, explaining that the products function smoothly and are delivered promptly without any issues. However, some people mentioned experiencing frustrating delays in receiving their shipments or encountering unexpected issues with order fulfillment and missing items. A few reviewers also noted receiving incorrect quantities or struggling to get helpful responses from customer support when trying to resolve problems.
Auto-generated from all reviews of this business. For reference only.What people say
Did not get product I orderd
Reply from Hinge Outlet2026-07-20
According to our records, you package was delivered on June 26th and we have pictures of the delivery sitting on your front porch. We have no record of you reaching out to us after that stating you did you receive the correct hinges. We are always here to help. Feel free to send us a picture to [email protected] of what you received and we can help get you the correct products if you received the wrong hinges.
Great customer service
Great customer service. Very responsive and helpful
Easy website
Quick, accurate service.
Order went out the day I placed it.
If I could give this company zero stars…
If I could give this company zero stars I would. It has been a nightmare from my first order. I accidentally ordered the wrong size hinge that was my bad however when they sent me the link it wouldn’t allow me exchange and I also couldn’t print the return label, the company needed to send me the label. I ended up returning the incorrect hinges and ordering the correct size hinges. The correct hinges were sent to me however the picture of the hinge didn’t match what was sent to me and also the hinges that were sent to me squeaked when I would open them. I reached out to the company for resolution which was a waste of my time as there was no resolution. I just received a refund for the incorrect order however my order was $31.85 and I only received $13.82 as a refund. I reached out to the company and their refund policy is so confusing that it doesn’t make any sense at all. I understand that I wouldn’t get the shipping charge back but there a difference of $18.03 I was hopeful in the beginning and have been looking for new hinges but now I regret going through this company.
Reply from Hinge Outlet2026-07-20
Betty, it looks like we have been working on this for you ever since you reached out to us. We have sent you return labels multiple times in a PDF format as well, but can't be there with you to walk through any technical issues with your pc or printer. Also, our return policies are clearly stated on our website: https://www.hingeoutlet.com/pages/shippingreturn . We do not offer refunds for shipping costs if you changed your mind about the order and want to return it. We are always here to assist you and it appears that we have been communicating with you multiple times on this. This review is the 1st time you are telling us about a defect or that you think the hinges don't match a picture. The communications we have from you are informing us that you ordered the wrong products. If you would have told us the product was defective, we would have issued you a full refund right away. At this point, we are not sure where we went wrong with assisting you as our customer service team has been very prompt and courteous with all of your questions. Update: We just gave you a full refund and hope this takes care of all of your issues.
I got exactly what I ordered and it…
I got exactly what I ordered and it worked perfect for the job I had to do I would use this company again
I was looking a different applications…
I was looking a different applications for my outside shower enclosure door, and there was a wide variety to choose from, but the explanations of how the different ones worked gave me the right direction to go in.
Easy to use quick to deliver
I was able to order the hinge I need…
I was able to order the hinge I need with a minimum of effort
Easy ordering
Easy ordering, ok shipping time, and the hinges didn't work for my application easy return process. over all experience was great!
Very easy to find what I needed and…
Very easy to find what I needed and place the order.
Great product
Great product, great price, shipped fast. Very happy!
Satisfaction
They are very reliable, there is nothing better in the market for the price, and, most of all, they are stainless steel.
Excellent piano hinges!
I found exactly what I needed at a fair price. Marine grade full length piano hinges were great quality and function smoothly. Shipping was well protected.
I found hinges on here i never expected to find
I found hinges on here i never used cpected to find-ever! Great job hinge outlet!!!!
Very easy to order
Very easy to order, really nice product.
One item ordered as a sample was out of…
One item ordered as a sample was out of stock for 6 weeks. I was offered a discount to apply to future orders which off set the problem.
Product order is well made and very…
Product order is well made and very easy to install.
Order process very simple appreciate…
Order process very simple appreciate follow up
Monster Bolts, Inc.
Tarp Supply Inc.
Pawn America
Verkter.se
Tanner
TadiBrothers
Typhur
Dennehey Design