Holafares

Thank you Marcos for all your help.

Price they advertise NEVER NEVER match...

I bought a ticket advertise on their web site from NY to Cancún, it was the cheapest. Soon after the purchase I receive an automatic mail telling me they were doing the proper check on my credit card to see if there were the amount I spent for the tickets itself. Meanwhile I receive another mail from a specific person from the company staff, to take contact as soon as possible. I soon check my bank, and yes! the money were avaliable, no try to withdraw those money from Holafare was done. So I called them, at that time I was in Italy, so I spent 25 dollars just to say that I had to contact someone by the name Cielo, I told them they have my contact number in case the line dropped off, but no one ever called my back. So I had to spent much more money to understand the price for my tickets were tripled, even though in the very moment while we were speaking that very same ticket was still advertise in their web site at the same price I bought them at the first time. And those ticket were there for days, so I let my husband call to make an attempt to buy those tickets but they were never possible to buy, the answer was always the same, no matter the hour we call, like very very early in the morning, "sorry those tickets are not avaliable for today, they were already sold, every 90 minutes the site updates, if you find them again you can call and we can book them for you". THAT NEVER HAPPENED NO MATTER HOW MANY TIMES I TRIED, SO I CAME TO THE CONCLUSION THAT IT IS A SCAM.

We got an insane plane ticket deal from…

We got an insane plane ticket deal from JFK to Cancun thanks to Juaqin Hernandez. A seamless process with no bumps along the road thanks to him. Thank you, Juaqin.

He was very unhelpful put me on hold…

He was very unhelpful put me on hold said he was sending my confirmation through email but we already waited for our info at the airport horrible customer service I'm definitely calling when I get back to NY I will not fly delta again I want to get a refund my husband lost a days pay he is a respiratory therapist and I'm very unsatisfied. I'm definitely calling when I get home I will never use your service I think I should receive a refund my tickets were $1200 I should be compensated that's in called for

I was very pleased with the service…

I was very pleased with the service provided by Adam. He was incredibly helpful and provided answers to all of my inquiries. He's very courteous and pleasant to talk to and very informative. Great job Adam!

Good customer service

While I was disappointed that the fare I had seen online was no longer available, Manuel helped me find the best rate that was available. He provided various options and was very thorough.

I was helped out by two very kind…

I was helped out by two very kind employees named Antonio and Stefan. They were both very kind and answered all my questions. I did have to pay a little more than what I originally anticipated but it was still a very good deal for the flights.

Second time with Jenny…

Jenny Smith found me two reasonably priced flights to Cabo. The process was pretty simple. The confirmation took a few extra days than expected, but the airlines are not the easiest to deal with these days so I understand. This is my second time working with Jenny for a trip and overall I am very satisfied.

Thanks,

Thanks,! Kevin Castillo for the help in making my reservations and the attention given. I recommend him.

Stefan

Stefan, was very helpful in cancelling my flight this morning, as I did not need my flight anymore. Thank you for your service.

Carlos has been professional and…

Carlos has been professional and courteous throughout this process and I commend him for the service. I would use this site always and recommend it to everyone that wants to save and find last minute tickets to anywhere in the world.

Jenni Smith was a great help and very…

Jenni Smith was a great help and very patient!

Trustful

I did the process with Antonio, he met my expectations, very trustful. I received my eTicket, everything ok.

Thanks to representative Manuel

Thanks very much to booking service representative Manuel - for the understanding and performing good customer service and putting a lot of efforts for making booking process as easy as possible and clients be delighted.

very good experience. special thanks to Shawn

Hola Fares Bait and Switch

Hola Fares publishes flights/fares that do not exist. They then called me to switch me over to flights that are double the published fare on the website. They canceled my reservation with no charge, but the low non-existing fares are still published on the website when I searched a day after.

FALSE ADVERTISING

FALSE ADVERTISING Hola Fares publishes flights/fares that do not exist, stating 9 available. They then called me to switch me over to flights that are double the published fare on the website. They canceled my reservation with no charge, but the low non-existing fares are still published on the website when I searched a week later! They say they all sold out in one day! FALSE

Customer Service goes a long way!

Siara was so friendly & patience and made it easy for me to book my flight with Holafares. Now that I have received my e-tickets she even called me to let me know that they were emailed. Now anytime I book a flight or my family members I will definitely reach out to her for support. Thank you Siara for going the extra mile and making booking flights online easy.

Carlos

Carlos is a good friendly worker

Website was confusing about pricing

Website was confusing about pricing. Antonio was helpful.