Sophos evolves to meet every new challenge, protecting millions of users and over 500,000 organizations of all sizes in more than 150 countries from today’s most advanced cyber threats.We now bring that same always-evolving belief to home users. At Sophos, we want to make sure the same level of protection we provide businesses is available to everyone. Sophos Home brings our powerful, business-grade protection to personal Macs and PCs. You're online all the time, at work and at home. Your security should be as well.
Written by the business, not verified by us.
Is Sophos Home legit?
Sophos Home (home.sophos.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 64% of negative reviews. Last updated 2026-08-11.
They showed me a discount of $38.99 from $59.99 back in March of 2024 to use on Windows 7 just after I bought it with in 10 minutes of buying it I tried to get a refund it wrote all sales final. Then I planned to not install it I did not want to let the time expire at this great sales price there was no warning of anything to go wrong until I installed it would not let me install it that I was using Windows 7 they had the nerve to take more money out of my Bank account to have buy more when they knew I had Windows 7 I had invoices of 2024 and 2025 they told me to get a refund from Sophos and Sophos wanted me to get it from Cleverbridge however these people are thieves too.
They wrote this near the 4th and 5th email:
Thank you for contacting us and for sharing your honest feedback.
We’re truly sorry to hear about your disappointment and frustration. Please know it’s never our intention to cause inconvenience, and we understand how upsetting this situation has been for you.
We want to confirm that your refund for the 2025 renewal of Sophos Home Premium was successfully processed on April 1, 2025. Depending on your financial institution, the funds should already appear in your account or do so shortly.
We also want to acknowledge your comments regarding product compatibility with Windows 7. As technology evolves, we recognize that continued support for older operating systems can be a concern, and we regret if this transition has caused difficulties for you.
Your feedback has been shared with Sophos Home team. We hope you’ll consider us again in the future under better circumstances, but we respect your choice and thank you for the time you’ve spent with us.
I like it so much better then smoothwall it does its job properly and I would do anything to have sophos baco over this inadequate irrelavant usless extention called smoothwall which is some ling ling bejing data collecter if you agree with me leave a review on smoothwall remember to speak form heart and truthful ;)
I have used Sophos on my Macs since 2014, first the free version but since 2019 the very reasonably priced Sophos Home. After moving to MacOS 14, I had a problem getting Sophos to work on my wife's computer, but that issue was solved quickly and competently by the Sophos support team. Really excellent service - much better than what we often get for much higher priced software. Well done Sophos :-)
Tried daily to get rid of cookies Sopos scan would not remove. Read all related topics to no avail. Google it and again no help. Tried everything. Going to look for a new virus protection since this one cant remove cookies.
The Sophos website aggressively promises antivirus solutions for Mac products, but it's been a nightmare since the moment I download it. It does not recognize my email or allow me to login. It does not allow me to add a license key to activate the service. It repeatedly asks me to create new accounts and pay again and again. Every time I start my MacBook I get a cumbersome splash screen requiring that I login to Saphos, but it displays an error when I follow the link. And finally, it does not allow me to remove the application or avoid the ubiquitous prompts. This is worse than any malware I could have envisioned on my MacBook.
UPDATE: In response to this review, Sophos sent me a generic link to their Help pages. The link required a login, which again failed.
Reply from Sophos Home2023-01-06
Hi William,
Thanks for your review and I'm sorry to hear you're having issues. Our Support Team is happy to help. They are available M-F 8AM to 8PM Eastern US Time, through chat and webform/email. You can reach out to them by visiting: https://support.home.sophos.com/hc/en-us
Hi Juliana,
Thanks for your review. Here are instructions for how to set up Sophos Home on your computer: https://support.home.sophos.com/hc/en-us/articles/360029301731-Sophos-Home-Getting-started-guide
If you have any questions or need additional assistance, our Support Team is available Monday to Friday, 8AM to 8PM Eastern US Time, through chat and webform/email: https://support.home.sophos.com/hc/en-us
Computer seems very slow to boot up and inconsistent. Feedback from Sophos is rarely observed.
Reply from Sophos Home2022-11-28
Hi Terence,
Thank you for your review and I'm sorry to hear about your experience. If you have any questions or need assistance, our Support Team is happy to help. They are available Monday to Friday, 8AM to 8PM Eastern US Time, through chat and webform/email here: https://support.home.sophos.com/hc/en-us
Software continually stopped working with various coloured shields appearing in the Sophos menu saying that security preferences needed to be enabled. This was something of a false positive as everything was enabled as originally setup. Sophos network filter was continually blocking access to the internet. I tested this by resetting Sophos in activity monitor in macOS. After which I could connect to websites but only for a short time then network filter would block internet access again. There was no support for any of the issues going on with Sophos during this time other than to say that Sophos are trying to fix the issues at hand with various coloured shields showing up. Because we have no piece of mind anymore that our devices are being protected and the constant blocking of the internet, as well as the high impact the Sophos Home Premium was having when working on my Macbook Pro with Monterey macOS we have switched to a new antivirus software.
Reply from Sophos Home2022-11-08
Thanks for your review. Our team is working hard to ensure the shields appear accurately. I'm sorry to hear you're no longer a customer and hope you consider us again in the future.
I've been using Sophos Home on an iMac, MacBook Air and a Windows 10 laptop
I've been using Sophos Home on an iMac, MacBook Air and a Windows 10 laptop for nearly two years now without being affected by any malware or other nasty stuff. It was good also, the way the Uk company warned about the Mac Monterey to Ventura update requiring another little module to be included under Apple's Security and Privacy settings. Regular updates seem to occur to the app and/or it's list of items to watch out for. Keep up the good work folks.
I am an old senior, and not to swift on this type of performance, what I do know is I had/have no problems in the last few years since I had/have Sophos on my MacOSX
I have had an old friend/employee staying with me for the last few months and he has been roaming the internet and I do believe I have a few gremlins roaming around in my Mac because it sure seems slow in performance now.( My next payment is due ? )
Reply from Sophos Home2022-11-03
Hi Mel,
Thank you for your review. If you need assistance, please reach out to our Support Team at https://support.home.sophos.com/hc/en-us
They are available Monday to Friday, 8AM to 8PM Eastern US Time, through chat and webform/email.
We have used Sophos home anti-virus products for several years. I appreciate that there is very little user input required to keep the system protected. Sophos works in the background, and updates itself regularly without any user input. Of course it provides very strong protection for our devices.
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