This app is a train wreck constant…
This app is a train wreck constant errors and is a waste of time if you wanna make money delivery Doordash kicks this apps ass.
About Instacart
Data updated- Website
- instacart.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 0% (0/191)
Do you own Instacart? Claim this profile for free and start replying to reviews.
Is Instacart legit?
Instacart (instacart.com) has a 1.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 91% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-11.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Consumers frequently complained about unhelpful customer support agents who completely failed to resolve ongoing issues, provided no assistance, and abruptly ended chats. People also experienced severe delivery delays, with many orders arriving hours later than scheduled, missing essential products, or being dropped off at incorrect locations. However, some people also noted that certain scheduled deliveries arrived on time and that the items received were fresh. Despite these occasional positive experiences, customers remained deeply frustrated by unexpected high service fees, hidden costs, and an overall lack of accountability from management.
Auto-generated from all reviews of this business. For reference only.What people say
Websites down. No one cares.
Website isn’t working and all I get is an AI assistant saying it’s probably my payment method. I can’t event get the payment screen to load! I’ve tried all the troubleshooting, wasted over 30 minutes… nothing works and no one cares. You’ve lost me as a customer for sure.
I rarely leave negative reviews
I rarely leave negative reviews, but this experience was unacceptable. On July 2, I attempted to place a grocery order through Instacart. The app repeatedly displayed error messages indicating my order could not be processed. Assuming the orders had failed, I went to the grocery store and purchased everything myself because I needed the groceries that day. About 24 hours later, one of the "failed" orders unexpectedly showed up at my door, and I was charged for it. At that point, I had already bought all of the same groceries because Instacart's app told me the orders hadn't gone through. I contacted customer support expecting them to make things right. Instead, I was told they couldn't issue a refund. When I asked for the issue to be escalated, I was transferred to a supervisor who joined the chat, said they needed a few minutes to review the conversation, and then disconnected without responding. The chat simply ended. The most frustrating part isn't even the delayed delivery. It's that Instacart's own system told me the order failed, leading me to make other arrangements, and then customer support refused to take responsibility for the error. Mistakes happen. What matters is how a company handles them. Unfortunately, my experience was met with poor communication, no accountability, and customer service that left the conversation instead of resolving the issue. Until Instacart improves both the reliability of its ordering system and the way it treats customers when something goes wrong, I can't recommend using the service.
Do NOT use Instacart
Do NOT use Instacart. They steal from you. They charge for items they do not deliver and then have horrific customer service. They are a dishonest company. Hopefully another option comes in soon....
I will probably never use this service…
I will probably never use this service again. I placed an order and the shopper had issues and never shopped my order. Even though my order wasn’t completed, my money was still withdrawn from my account. I couldn’t reschedule or cancel because it says shopping was completed. They withdraw your money instantly but you will starve waiting on your money to be returned
Double charged, 1/4 Order received.
Ordered two, 4 pack Dawn dishwashing detergent/1 gallon each from Lowes Hardware store. Received 2 gallons instead of 8. Requested help, received partial refund and assumed it would be refunded to card. After checking card realized instacart had charged twice and refund was a credit with them. Expensive mistake with no way to correct other than filing a dispute and waiting for card replacement. I do not advise using this site.
July 3rd I didn't receive my Costco…
July 3rd I didn't receive my Costco order through Instacart. July 4th I was on their chat to report it. Got dropped twice during the chat and then 3rd time all was reported and was told someone would reach out about it but as of July 9 I didn't hear back. I just went back to their customer service chat to report this and now have been told I was sent an email on july 5 (which I don't see anywhere) but also that they have decided not to issue a refund, credit, or re-delivery. Also the picture the driver took of the order being dropped off was a picture of a section of grass somewhere. No evidence of my house. I also even made the same order the next day as i wanted the items. Said decision made and not able to bypass this decision
Multiple items were not delivered, no solutions offered
Multiple items were not delivered but still charged. I contacted them right after delivery, and they offered no support to get the items delivered. This was especially troublesome because the whole reason I made the order was because I am sick and needed the missing items to aide this. I asked if they could offer some store credit to cover the delivery fees if I place a new order, and they acted like this was impossible, which I highly doubt. They need to take some accountability and have solutions in place for errors they make, rather than customers suffer the costs and consequences. I highly recommend DoorDash or any other delivery service above InstaCart.
I ordered food was sent to different…
I ordered food was sent to different address. No apologies just got a refund. Will never order again. The worst customer service and chats
I waited over 1.5 hours and no one…
I waited over 1.5 hours and no one picked up my order
I am missing trash bags from my Costco…
I am missing trash bags from my Costco Insta order. I contacted customer service for help. It's past the 3-day return/reporting window, which I didn't know about until I had time to deal with this today, which is 2 days outside of the window. They won't do anything for me. I've talked to a bot and was transferred to a live agent and their aren't making any exceptions and I'm still out $20ish bucks. Horrible customer service. They just closed my chat window even though I said I wasn't getting off chat until they transferred me to someone who could help.
These people are crooks
These people are crooks. DO NOT use this service, they say with the membership delivery fees are waived but that is not true. In addition, they will apply an “auto-renewal” to your membership, will not send you any notifications that is coming up for renewal and will charge your credit card without notice. I tried to get a refund as I didn’t wish to renew and I didn’t use the service for months and they refused, so they basically stole my money. DO NOT SIGN UP for this!
Terrible Do Not Subscribe
Terrible - no customer service. My Mom lost access to her account several months ago. We tried everything they said to gain it back, but still it’s locked. She decided to cancel and received a reply from Instacart that there was NO MEMBER associated with the account. Since no member, they could not renew. She did this a month before the subscription expired. Thank goodness she had me as a family member with limited access so I could order for her until it expiration. Well, then she noticed they charged her credit card for renewal. She called them about having canceled a month before it expired, no member associated with the account, etc. Instacart replied that she had to cancel the first five days of the paid subscription. She re-stated everything that occurred along with still having no access. THEN they tell her that she no longer has her own membership but under someone else but cannot share that information with her. So, they can charge her credit card for someone else to have her a count and still deny her access to Instacart. She was on the phone again today with multiple levels of customer service with no solution but another promise that they will have someone contact her. They’ve said that before with no contact. Told it was illegal to charge for a subscription and then deny access. Guess will be heading that way soon.
Delivered to the wrong address. Rude shopper
I was waiting for my delivery until 9:30 p.m. not much stuff, just eggs, milk for my child. I didn't have my car and couldn't shop. The person who supposed to deliver to my address named Leigha delivered to the wrong address. I texted her right away that I don't have my delivery . She said she did and advised me to look better. I sent her the picture of my number and my porch but she said that she delivered to the right address and started to be rude saying Nice try . I asked her to come back because it was delivered to the wrong house a few minutes ago but she said that she does t have a gas and delivery was done. That person cannot do that job ever! It never happened to me before . I am very disappointed.
We will never use Instacart again
We will never use Instacart again. Why do they have a monopoly on every store we checked? Why isnt there other delivery companies that deliver. We had to throw away our lettuce, it was rotten and the ice cream melted all over our groceries. They charged us a tip when we said no tip because we wanted to pay cash to our delivery person, they added anyways and we didnt know and gave another tip but the real stinger is that our credit card was credited 3 times for the same amount.It was pending and its a good thing we checked or all 3 amounts would have gone through. We got a new credit card instead and the bank knows about it and will be taken off. I wouldnt even give them a 1 star if I didnt have to..they have so many extra charges we didnt know about and had to pay $40 more for extra charges,, also, when you try to get an answer you are either told to go somewhere else or cant find an answer. so beware and check your bank acct after
Worst verification process ever
Worst verification process of my life. Have to redo the verification 3 times on card that wasn't being used. The customer support was equally useless. Terrible company terrible website terrible experience.
Instacart customer service leaves much to be desired
On July 2nd the Instacart server went down for hours while I was shopping two orders @ Aldi's in Minnesota. I contacted customer service and was put on hold for an hour and fifteen minutes while I attempted to text instacart as well, but to no avail. I alerted both my customers to the situation although they understood they were not happy. Consequently I had to abandon the order and hoped that I would get compensated. I received an email later that day stating that they would pay for my shopping and give me a $10 bonus for my troubles. Instacart only paid me a $10 bonus and that was it. I tried to call but they do not answer their help line so I had to text Instacart to receive my money for the shopping on July 2nd. I was told that the $10 bonus was all I should expect and that Instacart apologizes for the inconvenience. I took a screenshot of the email Instacart sent me and sent it back to them as proof of compensation they were supposed to pay me, I was told to have a nice day....end chat. I am fed up with these cowards not living up to what they say they would do. It took me an hour to get to the location an hour and a haft to shop, an hour to get back home, all for a lousy $10 dollars. Shoppers Beware the BS is real.
Instacart delivers unsafe food
Instacart will deliver food that is no longer safe for consumption, and will refuse to provide a refund for food that is clearly not safe to eat. The shopper had our raw meat in the cart, unrefrigerated, for nearly 3 hours. After contacting support a (partial) refund was denied, and denied again after appealing. Instacart does not care about your health and safety and there is no recourse if they choose to scam you out of money.
Jenn HodgeUnited States · 1 review · Experienced 2026-07-06 ·
I got a delivery today from aldi
I got a delivery today from aldi, but the woman delivered only 1 of my bags. She delivered another bag with someone else's groceries in it, not mine!! I needed it for dinner that I was in the process of making, conveniet??? Not so much! I'm never ordering from instacart again, they suck!! They need to tell their delivery drivers to double check the orders before they deliver them to the houses!! It's honestly not that hard!!!!! Don't use instacart!!! They are the worst!
Delivery time can be extended and you will pay more if you refuse
My delivery time was moved back by more than an hour, and I already had a late in the day time. I wanted to move to the next day but would have paid an additional delivery fee. I then tried to cancel and would have been charged $15. Instacart is convenient when it works, but know your delivery time can be changed. Plus prices are definitely higher than in the store.
DoorDash
TheFlyerLab.com
Scrum Alliance
Poecurrency
Booking.com
WebstaurantStore
IGGM
Home Chef