Brittany was helpful and quick to…
Brittany was helpful and quick to respond to my questions.
About iROCKER
Data updated- Website
- irockersup.com
- Category
- Sports
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 63 reviews
- Replies to negative
- 68% (26/38)
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About this business
iROCKER is the premier outdoor sports and lifestyle brand specializing in inflatable paddle boards and floats. Founded in 2013 by co-founder and CEO Steve Elder, iROCKER began as a passion project with a vision to redefine the paddle board industry and build a strong, connected community on the water. Today, iROCKER has grown into one of the fastest-rising outdoor brands, with a portfolio that spans four categories: iROCKER, BLACKFIN, ULTRA™ and iLAND®.As the brand continues to evolve, iROCKER remains committed to delivering top-quality gear designed for both performance and play—whether you’re chasing adventure on a paddle board or unwinding on a float. With innovation, design, and functionality at the forefront, iROCKER’s mission is simple: create products people trust, love, and are proud to experience life on the water with.For more information, please visit https://www.irockersup.com/
Written by the business, not verified by us.Is iROCKER legit?
iROCKER (irockersup.com) has a 4.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Sports and its reputation is good. 76% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 68% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-05.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly support team for their extremely prompt, professional, and genuinely helpful communication when resolving various order issues successfully. Many individuals also deeply appreciate the high quality, reliable overall performance, and wonderful design of the paddle boards and included gear. Though some reviewers were not happy with product durability, noting major problems like peeling glue or failing seams after minimal water use. A few other people also felt that the available warranty options and customer support responses addressing these specific damages were ultimately very unhelpful.
Auto-generated from all reviews of this business. For reference only.What people say
DO NOT BUY
I bought the iRocker Ultra CX and within two weeks of owning the board it started to show structural issues: lifting around the valve. The first two times on the water I noticed cosmetic issues, including the bungee cord lost it stretch on the first trip and the d rings were lifting. The 5th trip in the water and I noticed the valve starting to lift. I personally care about my safety and have deemed this board unfit for the water. I started a claim and they told me that lifting of the "deck" is a cosmetic issue. Even though this is not even something I had mentioned in my photos or emails to them. They sent me videos on how to glue the deck back on and denied my claim. I now have a $1000 piece of plastic in my garage and still emailing to have them review it again. If they end up doing the right thing the summer will be over. Save yourself the hassle. iRocker is no longer making trusting products.
irocker is awesome
irocker is awesome, and their customer service is excellent. we ordered our paddleboards on a sunday, hoping they’d arrive in time for a paddleboarding trip the following friday. i reached out to customer service to see if they could help, and they were incredibly friendly, responsive, and helpful. thanks to their assistance, our tracking now shows the boards will arrive on wednesday. we’ve heard so many great things about irocker paddleboards and their quality, so we’re even more excited to get them. overall, we’ve had a great experience with the company and will definitely be recommending them to our friends and family!
Top of board completly delaminated and customer service was absolutely no help. Buy something else!
We have two blackfin boards. My wife has an older one, I have a newer one. Same model (XL). My wife's board is perfect. The top foam cover on mine is coming off completely. I contacted customer service and they said it was my problem, that the glue was just fine. Customer service was almost as bad as the glue they used to put the thing together. I could understand if it were a cheap board, but this is supposed to be the best board out there!
Poor quality, poor warranty, poor craftsmanship.
Poor quality, poor warranty and recall options. Purchase a board from them that was recalled within a few weeks after it was purchased. The options to replace were not in the original color we purchased and the wait time to receive the replacement was 6-8 months. The paddle board has started to peel from many areas due to a poor quality glue used in original manufacturing. They won’t replace under the recall or provide warranty support.
I bought 2 iRockers in 2020
I bought 2 iRockers in 2020, and I had a few wear-and-tear repair issues. I am also looking for a blow-up float. I wanted to purchase one that would last and a company that would support their product down the road. So I decided to reach out to irocker to see how they would respond to my issues, which are what I consider normal wear and tear. Brittany not only responded with answers to all my issues, but she also had links to where I could get the products needed for my repairs. I was over impressed with her and the company. I will now be purchasing my float from iRocker. I give Brittany and iRocker five gold stars.
Blackfin XL iRocks
I bought my first iRocker Blackfin XL in 2000. I did a ton of research and decided iRocker was the company I felt offered the best option for what I was looking for in an inflatable SUP. I was not disappointed. The Blackfin XL is huge and sturdy. I also over time bought the electric pump, Kayak paddle, iPhone waterproof bag, lunch bag, and speaker. After 5 years of great boarding, in lakes and rivers my board started to show its age by having the deck come unglued. I bought HH66 glue and took my time and restored it. No problem. This year my board sprung some leaks and again I used the glue to patch it. Worked great. Then I unfortunately left it in the exposed sun on a plus 30C day and the side seam exploded. I was devastated. I did my best to repair it but it still leaks enough that I wanted to get a new board. I again did the full exhausting task of researching all available brands and models to finding a new board. There are so many options out there. I kept coming back to iRocker. I know there was quality issues a couple of years ago so I was reluctant. However I just loved my board so much and didn’t want any other brand or make. I feel confident that the past issues have been addressed. I saw the website had a sale going on and I contacted customer service with some questions. I talked to Kurstine in customer service with the Experience Team. I was super happy with the quick response and helpful service. I ended up buying the new Blackfin that day. Kurstine was great and I can’t wait to receive my board. Feel confident knowing you will receive a great high quality board that lasts years.
Great support from the start
I made a mistake with my order and contacted customer support. Kurstine was incredibly helpful and resolved everything very quickly. My new order was shipped promptly as well. Thanks again!
Prompt Service on Incorrect Shipment
I placed an order for a replacement fin and unfortunately an incorrect item was sent. I reached out to the iRocker customer service team and received a response very quickly. They resolved the issue promptly and I was incredibly satisfied with the level of customer service. Thank you, Kurstine for the great support!
Board bursted after one day of use
Board bursted after one day of use. I expect better from a "premium" product. My siblings cheap Amazon boards perform better at 1/4 of the price.
Back Afloat in time for Grandkids
Within a short time after I reached out to IRocker, Brittany replied with a funny engaging message that let me know she heard my concern and that she was asking superiors to find out how they could help me. My IFloat had arrived with a hole near the handle. Brittany was able to replace the IFloat and had the new one sent directly to my home in Canada. The service was painless, prompt and to my satisfaction, I got the new IFloat before my grandchildren arrived for summer vacation. The customer service was very appreciated. We are happily back Afloat on the Water! Thank you Brittany and IRocker, Pam W.
I wouldn't ever buy again
I wouldn't ever buy again. I bought two boards and all the grab handles become brittle and wrip off. Not just one....every one. I reached out to them and they said sorry, but we can give you a $75 coupon to buy new ones.LOL Buy another brand....
Great customer service!
I had an issue with the shipping address on my order, and Kurstine fixed it for me within a few hours! Thank you to Kurstine and iRocker for being so great and easy to deal with!
Aftermarket research help
Phone rep Karli researched where to find replacement pieces (fin and clip with tether security string) for my 2018 inflatable board. A cost-effective solution was found in aftermarket inventory and I've ordered the fin. Back on the water!
Great customer service
I bought three items online and one was added by error. I have been in contact with the customer service to get a cancellation and a refund on the added items. Kurstine reached out and help me. Super customer service and looking to receive the pump and the 10 float.
I really wanted to write a positive…
I really wanted to write a positive review because I loved using my iROCKER SUP, but unfortunately, after only two trips, there were many areas where the glue was failing, including the piece of vinyl that is the handle for carrying and that is glued to the main body. We just spent multiple hours and $80 on a glue kit from a raft company, hoping this solves the problem, but we are not very hopeful as it looks like many more places on the surface that you stand on are starting to fail. I called iRocker, hoping they would help me out, but really all they did was tell me that I was out of warranty, not even offering me any constructive ways to deal with the problem, but rather suggesting that we had somehow mistreated the product. Yes, I was out of warranty, but the product had only been used on two trips and for probably no more than four or five hours of actual water time.
Superb support from Brittany
Quick response, good clarifying questions, detailed solution and even a “how to” . Brittany was excellent!
iRocker iSUP
I ordered a product from this company via their Amazon store as direct from their website was sold out. When my item arrived with a defective piece I was preparing for a hassle via an Amazon reseller but instead found that working with Kurstine in the customer service department was SO EASY! I sent a brief description with an image to them and less than 12 hours later they have shipped a replacement part at no charge. I'd be happy to shop with them again and would recommend this customer service team.
Contacted iRocker customer support…
Contacted iRocker customer support about product recommendation. Brittany went above and beyond. Wonderful support.
iRocker made it right
I had an issue with my paddle on the 3rd time out, it wouldn't click together. Don't know why, maybe the glue melted causing the inner piece to move... but Brittany at customer support was able to make it right by sending me a new paddle. She also advised me to make sure to dry before storing, which I had done, but I think water got into the interior. If it gets wet next time, I'll make sure to let it completely dry inside & out before putting away. Thank you for your superior service Brittany and iRocker!
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