itoolmax.com

Very good thanks

Where is order #242206 placed June 13

Where is order #242206 placed June 13. No reply to messaged inquiries. No one at the chat box. Today is June 24th.

01 06 2026 I ordered a lawn mower #235572

01 06 2026 I ordered a lawn mower, I haven't received a response yet. Will I receive the order? If not, I write every day to contact me but to no avail, no one contacts me, how can I get my money back? I'm thinking about this! They have very bad service, it's not called no service at all, that is, no one will answer you, they may even extort money from you and I don't know what awaits me yet. I'm dealing with scammers, I can't figure out who they are yet, let's see.

I ordered the 3 in 1 Lawnmower

I ordered the 3 in 1 Lawnmower, trimmer and edger on June 8, 2026. My credit card was charged $117.00. I never received an email from this company with a tracking number or any information about my order only a confirmation number when I placed my order. NEVER RECEIVED THE PRODUCT!!! I emailed itoolmax on Monday June 22,2026 inquiring about my order and a pop up came up telling me that someone would be getting back with me shortly. No one never did!!! I called my credit card company to dispute this charge on my credit card. Still no communication from itoolmax. I believe this company is a SCAM and would not recommend purchasing any product from this company!!!

Ordered the 8.7-Inch Small Electric…

Ordered the 8.7-Inch Small Electric Lawn Mower for Yards & Gardens and like most costumers stated a piece of junk. The company will not respond to your emails to refund their junk.

Can improve your being honest!

Can improve your being honest! I ordered product from you on or around May 24, it went through my account on May 27. I have yet to receive my mower trimmer or have any communication from you.To me this is theft! What are you going to do about it!

Follow up review of itoolmax

After Itoolmax responded to my 1st review, I sent them my order number (#225892) as they requested, as well as editing my original review to included my order number. They said that someone from Itoolmax would respond in two business days. I still have not heard back from them after more than a week. I also sent another email to Vicky from Itoolmax. I have not received any more communication from her either. As I stated in my original review, DO NOT ORDER FROM ITOOLMAX!! They do not get back to you in 2 business days as they state they will! I still have a machine with parts that can’t be assembled because they don’t match size wise and can’t return it because they will not send me the forms I have to fill out according to their return policy (even though I requested them) in order to return the 3in1 cordless weed eater and get a refund of my money ($117.00). NOT A REPUTABLE COMPANY!! DO NOT ORDER FROM THEM!!

My grandfather is 70 this year and he…

My grandfather is 70 this year and he absolutely loves this 8.7' lawn mower. Says mowing is as easy as slicing butter, and he can even use it sideways to trim around the trees.

30 day return policy does not exist!

itoolmax advertises a 30 day return, this is not true worst customer service I have ever witnessed. All they do is not respond and hope that you go away. I made the mistake of purchasing from this company before I checked out their reviews, I do not recommend this company at all!!!!

Teresa IngramUnited States · 3 reviews · Experienced 2026-05-31 · Posted 2026-06-20

Overpriced piece of junk

Overpriced piece of junk. Have tried to get a refund since the first time I used it. The company is slow to respond and keeps saying they will send more plastic blades. The tool is flimsy at best. Definitely would not have bought if I had read the reviews first. Maybe a class action lawsuit will set them straight.

No returns or refunds allowed!

I ordered a 6 inch metal head trimmer for my iTool grass trimmer. I assumed because it was on their website it would fit the trimmer which it didn’t. After several emails to them about returning it I got no response from them. When I posted a negative review about the company I got an email from them telling me that the trimmer I bought would not work with their trimmer. They told me what trimmer head I needed and sent me an invoice for the price difference which is $10.99 more. They also said when I pay the price difference they will tell me how to shop the wrong trimmer head back and shop me the correct one. They also asked me to remove the negative review. In the meantime I found another trimmer head that works with my trimmer. I told I Tool that I have purchased a trimmer head from a different source and would like to return the one I have from them and receive a full refund. I have yet to hear from them. This is a shady company who has no ethical business practices, no direct way to communicate with them and only replies when they want to sell you something. If you need to return something you’ll never hear from them and you’ll eat the loss. This company has SCAM written all over it. Their products are cheaply made. Probably Chinese product rejects. By all means avoid this company. There are many other companies that are reputable and have great customer support and have a phone number that you can actually speak to someone there. Here you go I Tool Max you earned another bad review.

This tiller has literally changed my…

This tiller has literally changed my life... Was seriously considering hiring a gardener because it was all getting to be too much, but a quick run with this every couple of weeks keeps the garden looking lovely.

Great tool!!!

Great tool!!!! Just took forever to get to my bc address and seemed like I may have gotten the ‘ole run around’ Used it twice and it’s great!!!

WARNING The Weed Eater SUCKS

WARNING The Weed Eater SUCKS! ITOOLMAX Company is a SCAM! NO PHONE NUMBER TO REACH THEM! No branding logos on products. No customer service sticker on products with any phone or contact information. The Weed Eater SUCKS! Poorly made. Cheap! Replaced charger with a fully charged battery after (not even) 30 minutes of use. Even the Protection cover broke. Recharged the battery. Placed back into the weed eater. The weed eater stop working. Spent $300 bucks on iToolsMax site! ALL the three products I got for yard work are cheaply made. DO NOT PURCHASE from iToolMax. Their customer service doesn't respond in a timely matter and when they do they continue to ask the same questions. You do not hear from the same person twice. They DO NOT HAVE A CUSTOMER SERVICE phone number. You cannot speak to a person. This should have been my RED flag. Make it yours and DO NOT BUY ANYTHING FROM THIS COMPANY!

We got this cultivator as a gift for my…

We got this cultivator as a gift for my father. He doesn't have to bend down and loosen the soil manually anymore, which has greatly lightened his physical burden!

Can't select 0

I try to review good and bad. The good, it is lightweight. The bad. It didn't make one successful turn around my yard. The cutting blade bounced off a 1/2 in branch on the ground and lodged in the protective plastic cover. I'm hoping to salvage the batteries since I missed the return window by a few days. Their customer service is non-existent. My bad, I should have read reviews first.

Bjh HensonUnited States · 1 review · Experienced 2026-06-04 · Posted 2026-06-17

ITOOLMAX order

I placed an order on 6-4-26. They have not shipped the item so I asked for a credit to be applied to the credit card and that has not happened either. $117.00 They took the money right away. This is 6-17-2026. Item not shipped to me and no correspondence telling me what the delay was. So I emailed them and asked for a refund. They in return offered me more blades for the tool, that I have not received because it has not been shipped to me.

Useless product and even worse customer…

Further to the reply below from itoolmax, I return to edit my evaluation. I cannot emphasise enough what I previously wrote. This company cannot be trusted. The goods are of poor quality, totally useless and the customer even worse. The so called "specialist customer service" is the complete opposite. The product I received arrived faulty. The guarantee means nothing as they do not reply to email, and there is no other way to contact them. DO NOT them with your cash.

Mary Morneault NickersonUnited States · 1 review · Experienced 2026-06-14 · Posted 2026-06-16

The plastic melted and the blade bent…

The plastic melted and the blade bent the first time using it. It seems to be made with very cheap materials. I don't recommend it.

Goldie HunterUnited States · 1 review · Experienced 2026-05-26 · Posted 2026-06-15

Very poor customer service !!!!!!!

Very poor customer service !!!!!!! Product light weight, not made for heavy-duty work !!! It doesn't matter how many attachments they give you if they don't do the job !!! Poor product for the price, and no customer service !!!