iToolMax provide our customers with Inovative and Quality GardenTools, Automotive-tools,Power Tools which will make their life easier in numerous areas in their day-to-day routine. We offer FREE delivery on all orders, a 30 Day RISK-FREE Trial on all products, and 100% Customer Satisfaction.
Written by the business, not verified by us.itoolmax.com (itoolmax.com) has a 1.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is poor. 73% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Most reviewers were unhappy with their experience overall. People frequently complained that customer service was completely unresponsive, leaving them waiting for weeks without any helpful replies to their messages. Buyers also noted that the products were poorly constructed with cheap materials, causing parts to break or fail immediately. Some reviewers were happy with their purchases, describing the tools as lightweight, simple to assemble, and easy to handle. Consumers also appreciated that these items worked well in small spaces, helping them manage garden areas effectively. Furthermore, a few people mentioned receiving prompt responses or functioning equipment that exceeded their initial expectations.
Auto-generated from all reviews of this business. For reference only.Very hard to communicate with your company. I’m still waiting merchandise to be delivered. Ordered since 6/7/26 Order #239283
Hello, I have checked your order, and it shows as shipped. A shipping notification has also been sent to your email address. Please keep an eye out for it. Thank you. Best regards, iToolMax Team
The package arrived damaged and a broken nozzle caused it to leak. Thankfully, customer service was quick to send out a replacement spray pot, and the liquid is working great for my grass now.
Sorry about the damaged parcel, glad the replacement meets your needs.
I ordered a Toolmax cordless lawn mower (8.7-inch electric) in mid-May. It arrived without an aluminum tube necessary for assembling and using it. I have since sent at least 14 emails, two with photographs included (as they requested after the first email). After a couple of proforma responses, they stopped responding at all. Sending this heavy machine back at my own expense would increase my loss, and I have no trust that they would refund my money. Awful company.
Hello, We sincerely apologize for the poor communication experience. One of our customer service specialists has taken charge of your case and is following up on the issue; we look forward to resolving it to your satisfaction. Best regards, iToolMax Team
So glad I picked up this 3-in-1 trimmer! It helps me knock out garden chores so fast. Just pop in a charged battery and it's ready to roll.
Happy this 3-in-1 trimmer makes your garden work effortless!
The product I bought was just as advertised and worked even better than I had expected. When I called for a bit of advice, the response was very helpful and not geared to trying to sell me something extra. Highly recommended.
Happy the product performs great and our service helped you sincerely.
Great seat for gardening, especially if you suffer from bad back problems.
Glad this gardening seat eases your back discomfort!
I ordered this lawn mover after watching ad on Facebook and this lawn mover is not as advertised. Right after I opened I could see it was a joke. But I decided to give it a try. It has cheap plastic structure. Doesn’t operate easily. Doesn’t justify price tag and overall a disappointment. Right after first try, I contacted support for a return. But it has been more than 3 days and they are not responding.I would not recommend this product at all. Save your money and time. Edit: beware they will ask you to pay for return shipping.
Hello, We apologize for the unpleasant experience. We have instructed our customer service team to prioritize the after-sales handling of your order; please keep an eye on your email. Thank you. Best regards, iToolMax Team
I ordered a cordless grass trimmer in May. It have not yet left for delivering. Looks like a scam-company :-(
Hello, We apologize for the unpleasant experience. Could you please provide your order number? I was unable to locate the order details using just your name. You can contact us online, and we will follow up on your order status within 24 hours. Thank you. Best regards, iToolMax Team
I ordered my electric lawn mower on May 17. Heard nothing for about 3 weeks. I emailed them. Received reply in 24 hours. Was told that they had abundance of orders and were fulfilling them in order and I would receive tracking info soon. Got tracking info about a week later. Mower arrived June 4. Mower easy to assemble, very light weight and perfect for the hill in my lawn I bought it for. I can use it with one hand. I am a 76 yo female. 4 stars is for not telling me about delay up front.
Sorry we didn’t notify you of the delay upfront. Happy this easy-to-use mower works great for you.
The weedeater arrived as I was told it would. Shipping was very quick received in 5 days. After I place the order I started seeing bad reviews. I am really confused about the bad ratings. Some said the company would not reply back to emails. I always got a response when I sent an email. Some said they could not get a tracking number from ITool Max. I received a tracking number by email and also it showed my order and tracking number in the Shop App. I appreciate the great experience I had with this company. I haven’t assembled the item yet but all the parts seem to be there. I will give a follow up as soon as I get it assembled and use it. I rated this company 5 stars for the experience I had with them. I guess reading all the bad reviews are not necessarily true.
We’re incredibly grateful for your honest positive review! So glad you enjoyed seamless shipping, timely email replies and clear order tracking with us. Happy all parts of your weedeater arrived complete, and we look forward to your follow-up thoughts after use. Thank you for your trust and 5-star support!
I am quite satisfied with how this product performs. I've used it several times now and it functions very well.
Glad the product works perfectly for you!
I need my money back The Tiller died after an half hour and tried the other battery does not work Please contact me about a return
Hello, We apologize for the unpleasant experience. We have instructed our customer service team to prioritize the after-sales handling of your order; please keep an eye on your email. Thank you. Best regards, iToolMax Team
Just to answer their response you are liars I have gotten responses from a Jim and CiCi offering me 10 and 20% if I keep the product. The name is Joanne. SHADY. This is the 3 rd review . After my first review they contacted me offering me 10% back $11.70. For a $117 purchase of an item that does not work as advertised or expected . I replied no thanks I want a full refund and to return. NO RESPONCE. It’s nearing the money back 30 day guarantee how convenient. I DON’T KNOW WHY CUSTOMER SERVICE IS SOOO BAD . STAY AWAY. Not worth it. I will continue to write bad reviews everywhere I can until they respond like a real company.
Hello, We apologize for the unpleasant experience. However, I was unable to locate any order information or previous email correspondence using your name. Could you please let us know where you contacted us? To better assist you with your after-sales request, please send an email to [email protected] with the subject line: Order Number+ Review. Thank you. Best regards, iToolMax Team
Itoolmax is a terrible online store. I placed an order and paid 3 days ago, but I haven't received any shipping information. The order hasn't been processed for shipping, yet they've already withdrawn the money. The order processing and delivery are very slow, so I can't wait any longer. I've sent 5 emails to customer service to cancel the order, but only received one reply. They haven't refunded me yet. I rate Itoolmax's customer service as slow and unhelpful.
Hello, We apologize for the unpleasant experience. I have checked the order and confirmed that the refund has been processed; please keep an eye out for the refund notification. Thank you. Best regards, iToolMax Team
The handle on the mower is very cheaply made and I've already had to tape it together. I know this is an inexpensive piece of equipment but the handles should be sturdy enough to last.
Sorry for the poor handle experience. Your feedback will help us upgrade the design.
I ordered the 3 in 1 cordless grass trimmer on 5/30 and received acknowledgement of order# 234902 but no further notification that it has been shipped. I sent a message inquiring about when it would be shipped but have received no answer and then found there was no way to call. And then found this site filled with similar complaints. I either want the grass trimmer I ordered or a refund! Update: I have received my order so thank you! I have unboxed it but haven't had time to try it out yet but am looking forward to doing so.
Hello, We apologize for the wait. After checking the order details, we can confirm that your order has been delivered. If you have any questions regarding your order, please feel free to contact us online or via email. Thank you. Best regards, iToolMax Team
This company has to be a scam. All their product video reviews are AI generated. The product was not as displayed as on these AI videos. When trying to return the item, Vicky will intentionally delay replying to your messages so that it goes past the 1 month period. DO. NOT BUY FROM HERE.
Hello, We apologize for the unpleasant experience. Could you please provide your order number and the product you ordered? I will have Vicky prioritize following up on this for you. Alternatively, please contact us online, and we will respond within 24 hours. Best regards, iToolMax Team
What a absolute joke of a company. I ordered a 3 in 1 weed trimmer and got radio silence for a week. I emailed them wondering what the hold up was and never got aresponse I escalate my purchase with paypal worried about this being a scam and low and behold they try reaching out to me! But first they tell me to cancel my dispute before they can do anything. I'd rather not considering the treatment I've received so far. What a load of BS. If I never issued a dispute they would have taken my money and hoped I forgot about their scummy business practices. Avoid this company at all costs.
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Ordered a small lawn mower from them for £199.99. After a week iToolMAX advised it was on the way from Germany to the UK. DHL delivered it to International Hub where it was passed to the Royal Mail/Parcel Force. A week later I checked the tracking which said it had been delivered at 4AM in the morning ?? I rang Parcel Force who advised that something "fishy" was going on and that they had NOT updated the delivery status to Delivered and also that the item was refused access to the country because of incorrect paperwork and was returned to the sender. I e mailed iToolMAX each day for a week with no reply. It seems both the Royal Mail and my bank consider that this firm are scammers. Update 6/6/26 Have since heard from iToolMAX who say they want to deal with this promptly and have admitted their was a problem with the paper work (denying it entry into the UK) and all this after they said they got a signature for delivery (no courier in the UK delivers at 4 o clockin the morning). Obviously still waiting for prompt attention, but not holding my breathe .However, now they have admitted what happened, its more evidence for the bank and the Royal Mail Update 9/6/26 Still heard absolutely nothing from iToolMAX since the last e mail about order CA225501745DE, just keep getting e mails to ask me if I want to order something else. Have now given up on them doing anything and have left it to my bank, who have texted me today and are investigating.
Dear Richard, we sincerely apologize for the confusion and delays with your order. It appears there was an issue with international shipping documentation. Please contact us at with your order details so we can resolve this promptly. We appreciate your patience.
Do not buy…bought one and took forever so I bought a different one from somewhere else. When it finally arrived, I put in to have it returned and they will not respond to this. Check BBB and see all the complaints about this same issue. I have posted this review twice on their website and it has been removed immediately. Stay away from them…… — The way that you can help is to provide the return address that my wife has been asking for since May 28th…
Thank you for your feedback, Kevin. We are very sorry for the frustration you experienced. We take all customer concerns seriously and would like to help resolve your issue. Please contact our support team so we can assist you directly.
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