Joetoys

5 stars for helmet but only 4 stars…

5 stars for helmet but only 4 stars overall as took way longer than was told! If you can wait 7moths for this then do it...helmet is amazing!! Wore this with my mark 7 suit at comic con liverpool and it blew everyone away!

Poor communication and delayed packages

The product itself is incredible

The product itself is incredible. Well built, voice activated and works perfectly. Paint is immaculate. Unfortunately it says 6 month wait, but it took 8-9 months to receive. If you have patience it is well worth the price!

Really bad customer relationship and unqualified transportation workers

First of all, i would like to inform that, you have a really bad customer relationship. And unqualified transportation service that not understand the difference between billing address and shipping address. My money has been trashed regarding your inattantion of transportation address check.At the end of the day your customer responsible did not answer my mail after i see the wrong shipping detail. no one answered my email nearly 1 month. I am not accepting the ecxuse about that you are under investigation. This is not the correct way of working. I waited 7 months for nothing. Please correct it asap.

Ordered in March- Now December and still no product

Ordered in March, it's now December and I still haven't gotten it. Minimal communication from the company, only got an update on where it was when I reached out. After a while, they just stopped responding. I have a tracking number that claims it's in the postal service, but nothing has been updated since November 13, almost a month ago. I'm genuinely concerned I'll never get this product and will either be out almost $400 or will have to spend hours arguing with the bank to cancel the order.

DO NOT order from this website.

I guess I’m not the only one who got screwed over by this website. Like others, I placed an order in March, and STILL have not received the Iron Man helmet. After an excuse about a painting delay, they have stopped responding. I assume my $350 is gone & Is of course beyond PayPal’s 180 day. Please, just save yourself trouble, and money. DO NOT order from this website.

STOP! Don't do it. When you want to go through it!

Crickets! I am working hard to make three things happen. 1) report this as fraud to Visa, 2) have Visa and PayPal withdraw their account 3) gain social media attention to their behaviour

I ordered the iron man motorised helmet…

I ordered the iron man motorised helmet on 5th March 2021 and had good communication at first, then excuses with paint finish etc, I kept being told to be patient. When I chased some more they stopped replying to my emails and I have had no refund or communication They string you along past 180 days so you cannot get your money back, What a bad company, Warning do not buy from them

I purchased in March and was promised…

I purchased in March and was promised in September, then October - now Joe toys do not respond at all. No updates no promise of delivery - now it seems they are just ignoring my requests for support or clarification when I may receive. I fully expect they have now taken my money and that I will not receive my order - disgraceful. They are aware of the 180 day window for Paypal and are using this - be aware as this seems to be a common theme along with their paint delay excuse

Ripped off

Ripped off. Do not buy order or put down a deposit. You will never see anything.

Redemption: Ordered item a year ago, waited, gave up, refunded, shipped & received, paid them again.

I sent them an email right before the 6 month mark and got a response right away. They said there was a paint delay and the would ship by November. Asked for an update a couple of weeks later, outside of the 180 day PayPal protection window and was ghosted. UPDATE: 12/10/2021 Seller emailed me and sent me a refund. UPDATE: 4/8/2022 Seller shipped me what I ordered, it arrived today, the Iron Man MK5 mask is simply amazing. I got a refund back in December, but I'm an honest guy so I sent them the money for the item. Overall impression, what they make is really cool, the wait time is simply ridiculous, ordered the mask 4/23/2021 and received it 4/8/2022 with my emails ghosted for weeks at a time and lots of time thinking the company were scammers. Still rather poor management since I requested a refund (which I got) and they still shipped my order (which I have now re-paid for).

This place is a scam

They took my money and 9 months later haven't delivered the product and have never replied to several different emails inquiring about status.

Suphakit KitCat JongsadjanuluxThailand · 1 review · Posted 2021-11-19

Chasing my order

Chasing my order, no one response for week.

JOETOYS

JOETOYS ORDER #5363 Placed order for Iron man helmet May 16, 2021 . No reply from company via email or facebook message. Sure does feel like a scam at this point. I would stay away.

DEFECTIVE AND NO ONE CARES

After waiting for my mask for over 9 months it came defective. One of the eyes does not turn on. I have send multiple emails (probably around 20) since the day it was delivered and I have yet to hear anything.

9 months since I order

9 months since I order. The product still hasn't arrived. Its good enough communication, but all they say its taking a longer time then expected. But still - 9 months its a long time to wait.

100 % organised crime

Being scamed by Joetoyss ! This is not a real shop. It is a 100% organised crime. You will not receive any item, whatever other reviews may tell you. Everything you read or see about them is part of the scam. ONLY THE REVIEWS SAYING THAT THERE WAS NEVER A DELIVERY ARE REAL. 1st, Joeytoyss sound good, western...but after all you will find Chinese adresses and writing when paying with PayPal. 2nd, This shop, looking somehow trustworthy on first look and impression, says that they need for these special handmade products a long time to produce and to deliver......very clever. But think about it. Great demand and big success? Long waiting lists ? Then you would employ very fast more people to produce more and faster. It is illogical what they say but not thought through by everyone. 3rd, You pay with trusted PayPal, with money back guarantee. What can go wrong? 4th, "Joetoyss" answers your emails and questions fast and in good English, they explain why there is delay and then you are going to be ghosted by them when PayPal coverage is over. This is very cleverly done again. 5 month (the suggested delivery time) is within PayPal coverage, they delay that 1 month but you trust them because of friendly email exchanges and then BAMM, day X comes and you are outside the PayPal coverage and they got you and your money !!! 360 USD in my case. 4th, you cannot even write an email to PayPal to get those scammers banned. No refund, no contact, you will be somewhat ghosted as well by PayPal.

I'm very happy with my toy except for…

I'm very happy with my toy except for to things that it is understandable, the long time that I have to wait and one light of the eye of the mask than not working but other than that everything is great.

After 8 months and a few emails back…

After 8 months and a few emails back and forth, support stopped responding a week before they said they would send me tracking. Opened a claim with PayPal to receive a refund as customer still did not answer my claim

Took money never send product

Took money never send product. Now running away from corresponding to my various emails. Crap firm. most likely scam artists. AVOID