Joetoys

Joetoys provided excellent customer…

Joetoys provided excellent customer service to me three times. They keep you updated on the progress of your shipment and etc.

The item came broken, horrible company no communication

The item came broken, doesn’t work at all. I’ve tried contacting them and I get no answer. It was a complete waste of money.

Amazing work

Amazing work. My husband is obsessed and thank you for handling all my questions

Great product and Company

Communication was great. Helmet was stunning. Shipping does take some time but they let you know up front this. I will definitely be buying from them again.

Production and shipping was a lot longer than website states.

Website indicates a producing time of 20 days and a worldwide shipping around 1-2 week. I ordered this in Sept 2025. I didn't have the correct measurements and did get those in around Nov 2025. I did not receive this until April 2026. 3-4 items that were superglued to the costume were already "broken" off which is an easy enough fix. Paint quality looked rushed and has minor flaws (again easy fix) When I finally received the costume there is no instructions or indication on how to put on. A lot of trial and error. Maybe a quick video to be added to website for reference? I just feel that for the amount that was spent there are a few to many small issues that shouldn't be there in addition to waiting over 5 months.

I absolutely love this Master Chief…

I absolutely love this Master Chief Armor. It's a beautiful fit and so much attention to detail. I'll definitely buying from Joytoys again. The only suggestions I have is you should also offer the replicas of Master Chiefs Pistol, battle rifle or even a energy sword and the needler gun like on Halo.

It took a while to come

It took a while to come. I love my Dallas Cowboys iron man helmet. I wouldn't hesitate to buy again.

Delivery was too long and commuication…

Delivery was too long and commuication was iffy, kept getting wrong until I put in refund. Mask look good, but doesnt all the way. and padding inside came apart on delivery.

Tracking was a little off initially but…

Tracking was a little off initially but it worked. Item arrived as described in less than a month. It has to come through customs in Asia so be patient.

They did a great job with shipping

They did a great job with shipping. The item had a few defects but they supplied me with replacement parts for free and I got it back to working order so five stars all around! It was just two minor defaults a light went out in one of the eyes of the helmet and a bracket was weak and broke but they supply me with two of each so great job! They even provided detailed instructions on how to replace the parts very easy and helpful.

Think twice before you order from this company

I purchased two of these items and here’s what that’s happened The first one took about a month to get and it had a dent, and the silver was very dull and had scratch marks throughout it The second helmet, I placed two months ago, and I still have not received it But I have addressed these concerns. All I get from them is that we are doing our best. We have a lot of orders sometimes the product doesn’t always come perfect.

Excellent commication and very well…

Excellent commication and very well made product fast turn around too wasnt expecting so soon

We resolved the concern

Good customer service, Malfunction of Mask

The customer service did a great job in communication, with us. I appreciate the timely manner in responses to our concerns. We had unfortunately a lot of concerns from our package we got sent. Considering the time we ordered this package we understood that packages that were sent out would be delayed. However, I would have appreciated from the company if we got more clarification, updates, and information on the estimated shipment and about our package. In addition, once we got our package, we were excited to open and enjoy the iron man Helmet we got, it lasted less than 24 hours before the servers of our mask broke and the mask could no longer open up. The quality of the mask itself was amazing such as the look however, parts such as the snap in buttons to the mask immediately broke after trying to figure out the ongoing issue with our mask. Again it’s disappointing to find that a long awaited wait would bring our product to malfunction within the first 24 hours. However, aside from all this it was communicated to customer service and parts are being sent.

The product itself is high quality

The product itself is high quality, and the customer service was prompt, direct, and helpful. Prices may seem high, but you definitely are getting everything you paid for!

Epic Helmet

Joetoys knocked this product out of the park. I cannot wait for football season. Quality build. Beautiful esthetics. I am a 54 year old man and I am delighted by this item. Good show, Joetoys.

Excellent customer service was provided

shipping way too expensive to wait so long

The product is really nice. Exactly what he wanted for his birthday. we paid $79 for delivery and waited a month for it. I had planned to buy them for my football fan sons for christmas next year. Now, I will not. I can't be sure I'd ever get them in time. Not a good experience

Took a little longer than expected but…

Took a little longer than expected but they were good about keeping me updated and responding to emails etc. Arrived as expected and it functions perfectly. Would buy from again.

The best prop you could buy!

A great prop from great people. Despite some delays and shipping issues, I was well taken care of to ensure I got a great item.