Joetoys

You did a great job

You did a great job, everything works perfectly. I really loved the helmet and I hope to buy from you again. Excellent service!

Surprise costs and damaged items

On top of cost and shipping fees, I had to pay for the import tax which was not disclosed during the purchase process, so an extra $40 was pretty unexpected. Then the item arrived with the base damaged. Disappointing experience across the board, will not be using Joetoys again.

The best experience and product I could…

The best experience and product I could ask for.

The product arrived on time but was…

The product arrived on time but was damaged (imperfections in the paint). I sent an email with pictures of the damage asking how to go about getting it fixed but Joytoyss has failed to respond.

Incredible Costume and Customer Service…

Incredible Costume and Customer Service experience

There's no padding in the helmet it's…

There's no padding in the helmet it's very uncomfortable, the gloves are tiny and I had to pay an additional $35 for UPS to drop it off for shipping. Just include that in the upfront price.

The suit came out perfect

The suit came out perfect. The ordering process was simple and the communication on its status helped with the anticipation. Shipping was quick and it was packaged nicely in two boxes.

Good people

Amazing people who helped me get my helmet in time for my event. The quality is good and all is as expected.

For the price I was expecting a little…

For the price I was expecting a little more. Granted the total cost was $800 including duty which is a good $700 - $1,000 below normal full Dark Knight suits. But $749 is still nothing to sniff at. Beyond the mesh suit and mask I am having to replace the chest piece and bracers because the look isn't quite there. The molds are too bulky and stick out too far. While they may look fine on someone with a smaller frame they look silly on me. I will still tag JoeToys as makers of the suit, mask and cape.

Still worth it

Don’t get me wrong, this is a very cool product. I did however have some issues. The advertised shipping time was 3 to 4 weeks, it took 11 weeks in total for me to receive the helmet. When I did receive the helmet, two of the servo motors to lift the face mask were inoperable, so the mask only lifted halfway up. I will say, after reaching out to the team at Joe’s toys, they sent me two new servo motors free of charge. Those arrived in just one week, they said they would send an instructional video on how to install the servo motors, however, they did not. Luckily, it wasn’t too hard to install myself so the helmet is now operational. All in all, not the end of the world, but certainly not a flawless experience, definitely worth the purchase all things considered.

Shipping took a while but the product…

Shipping took a while but the product was of excellent quality and was definitely worth the wait!

Disappointing product

First of all, the entire helmet is way too flimsy. The inner lining of the helmet was poorly done, with sections of it not being secured to the helmet. Because of that, the wires within the helmet were mostly exposed, with certain wires dangling around loosely. The most critical of it all was the fact that the right-hand side of the helmet does not function, as it did not open as commended. I was deeply disappointed to receive such a poor done toy. The finishing of the helmet looks aesthetically pleasing to the eyes, but when it comes to the actual functionality of it, it was utterly, utterly disappointing. I will not purchase it again.

Marc LapierreCanada · 6 reviews · Verified · Experienced 2025-04-01 · Posted 2025-05-06

Terrific quality and service - winner!

I’m extremely happy with the armor, the whole process was very good. It took about 3 months start to finish but it is fully customized to fit me and the seller kept good contact with me. Terrific craftsmanship with very few flaws. Shipping was great, it came in 2 massive well packed boxes. I wore it right away to my first comicon and it was a huge hit. I’m oooking forward to getting more costumes from them.

Master Chief's suit is a masterpiece

Product was well made and as…

Product was well made and as advertised. Only downside was communication on shipping and tracking. Was a little annoying not knowing when to expect product or be able to track where it was any given day. Expect this to be about a month from order time to receive it. Other than that, the product looks great and is well made. Definitely looking to buy a couple more pieces.

You get what you pay for

Customer service was definitely a plus. Questions are quickly answered, and they are flexible about things such as shipping. The product itself is decent. Unfortunately the low cost shows. The groin zipper advertised is absent, seams frequently pop despite precise measurements given, and the stuffing pokes through the suit like little hairs.

Alfred Roberts jrUnited States · 3 reviews · Verified · Experienced 2025-02-11 · Posted 2025-03-11

excellent product

excellent product, super cool

Excellent quality and fast shipping

Excellent quality and fast shipping. Thanks again!

Great quality

Great quality, but gloves are very finger tight

Great quality

I enjoy your products. I have bought 3 different helmets from you. I asked for a modification to one and you did it for me. I can't thank you enough for your awesome products!