Great product
Great product. Just as advertised.
About Joetoys
Data updated- Website
- joetoyss.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 57 reviews
- Replies to negative
- 34% (31/92)
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About this business
Custom make cosplay suits, armors, and helmets
Written by the business, not verified by us.Is Joetoys legit?
Joetoys (joetoyss.com) has a 3.8 out of 5 rating on OK.one, based on 343 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 68% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 34% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the impressive craftsmanship, vibrant colors, and incredible overall attention to detail on all items. Consumers are consistently thrilled with how realistic, well-fitting, and comfortable the costumes and masks feel when worn. Furthermore, buyers often share that the support team communicates clearly and provides helpful updates throughout the process. However, some people mentioned that international shipping took quite a long time and delivery was frequently delayed. Some reviewers were not happy with minor quality flaws upon arrival, noting surface scuffs, weak brackets, or broken parts.
Auto-generated from all reviews of this business. For reference only.What people say
Recieved the item as expected.
Amazing product!!!!
Great company
Prompt to reply to emails. Amazing product at a good price. Delivered within 4 days after shipping from China and arrived a good week, almost two, earlier than expected.
Excellent Craftmenship!
Fast shipping, and a great product that expertly crafted for a fair price.
Communicative and Trustworthy
Company was responsive in providing clarity regarding shipment. While Covid-19 hampered their production and I originally canceled my order years ago, my recent purchasing experience went smoothly, with only 2 weeks between placing the order and receiving the item.
Expensive for bad quality after many…
Expensive for bad quality after many Mails no really help or option. Normally the quality is bad the minimum is to send a new item without the failures of the first package. I didn't buy a second time at this shop
they stayed in contact with me on every…
they stayed in contact with me on every concern they had about my sizes i sent and the customer service is great they always answer you back
Great Quality everytime!
I’ve ordered from JoeToys twice and they always come through with top of the line merchandise.
Mask warped while shipping
My mask is high quality, however it warped while shipping and although I was able to reshape it to some degree, it just doesn’t look right.
Awesome helmet!
Awesome helmet and was delivered in a timely manner. Only constructive feedback is that it is really difficult to see out of it with the eye lights on, especially the white light and the velcro dots holding the cushion came off easily, but I just replaced those will larger ones. Very pleased with the purchase.
Worst customer service
Reply from Joetoys2024-07-27
I apologize for the problem with the eyelights. We can send you new eyelights to replace them. It's super easy and only takes a minute.
I ordered an Ironman mask from Joetoys…
I ordered an Ironman mask from Joetoys on 6/5/24, it is now 7/12/24 and I have not received it. I have sent two emails for updates and have not heard back from the company at all. The last shipment info was from 6/22/24 showing it was returned from customs. I will never purchase anything from them ever again! I’m sure getting my money back is going to be just as much fun!
I have been reaching out and no answer
I have been reaching out and no answer. My product went out for delivery well over a month and I have no update.
Perfect communication and product
The moment I ordered the muscle suit off the Joetoys website, I had a feeling I would be waiting a long time til I saw the suit or heard back from them. I received an email shorty after asking that I submit more details about my order. I was happy to see that they were doing everything they could to make sure everything would fit right. Not too long after I received another email saying that the suit progress was going smooth and an eta on when it would be done. To my surprise the suit came in earlier than they had said. It fit perfectly, was high quality, and I got it earlier than expected. The Joetoys team was fantastic through the whole ordering process!
HALO Master Chief
My HALO Master Chief armor costume is outstanding! I was a bit skeptical about whether it would actually look like the images on the website, and I was a bit nervous about the long lead-time (2-months for my order)...but, the end result is truly impressive. I have it on display in our home (my kids & their friends LOVE it)...and, I can't wait to 'win' Halloween this year ;-)
Best communication I've had with a…
Best communication I've had with a seller! Were willing to do custom work for a fair price and shipped everything sooner than expected. Cannot recommend enough.
My grandson loves it.
Custom Master Chief suit is INCREDIBLE!!!
Great communication, fulfilled custom requests, responded within a day or two at most. The product was even better than the photos or expected!!!
Very satisfied customer!
Excellent product, fantastic customer service! I'll definitely be ordering more things from Joetoys!
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