Iron Man mk50 mask is so cool!
Iron Man mk50 mask is so cool! Customer service is spot on. Very friendly helpful and gets back to you in really good time. Happy customer
About Joetoys
Data updated- Website
- joetoyss.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 57 reviews
- Replies to negative
- 34% (31/92)
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About this business
Custom make cosplay suits, armors, and helmets
Written by the business, not verified by us.Is Joetoys legit?
Joetoys (joetoyss.com) has a 3.8 out of 5 rating on OK.one, based on 343 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 68% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 34% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the impressive craftsmanship, vibrant colors, and incredible overall attention to detail on all items. Consumers are consistently thrilled with how realistic, well-fitting, and comfortable the costumes and masks feel when worn. Furthermore, buyers often share that the support team communicates clearly and provides helpful updates throughout the process. However, some people mentioned that international shipping took quite a long time and delivery was frequently delayed. Some reviewers were not happy with minor quality flaws upon arrival, noting surface scuffs, weak brackets, or broken parts.
Auto-generated from all reviews of this business. For reference only.What people say
sizing is way off
sizing is way off, does not even come close to fitting, obviously sending measurements meant nothing for being custom made.
Reply from Joetoys2024-06-09
Hi, sorry for the suit not suitbale for you. We made it according to the measurements you provided. If it doesn't fit you, please contact us via email, we will check them for you again.
The service is perfect
The service is perfect. If I encounter any problems, they can help me solve them immediately. Thank you Joetoys team❤️
Excellent quality
Great communication, they really understood what I wanted
I paid a lot of money (419 dollars)to…
I paid a lot of money (419 dollars)to the order 11159 And looks like they took the money and my Ironman helmet never arrived I’m still waiting but I think never arrive Think twice to pay that kind of money when the manufacturer is to far (another country)
Reply from Joetoys2024-05-08
Hi, We sent your helmet in April. For some reason, it took a little longer to arrive this time. We will keep tracking it for you.
I will buy another one
Great product !!!
Excellent service and product!
They were very responsive via email and kept us up to date with the build process and shipping status. The helmet is AMAZING!!!
Great customer service.
Great customer service.. they kept In touch with me throughout the proses of making my iron man helmet. The product exceeded my expectations. I’m so happy with it. I definitely recommend Joetoys to everyone. I will be ordering from them again.
Impressive Builds
Overall so far we are very pleased with construction and details are amazing
Great communication and the Iron Man…
Great communication and the Iron Man MK50 is unbelievable with quality.
Great price costumes,always a delay…
Great price costumes,always a delay with manufacture but quality is top notch!
waited 6 months to receive my order…
waited 6 months to receive my order only for it to be horribly made with flimsy plastic, wires sticking out and just plain cheap looking. There goes $400+ down the drain. Thanks.
Dysfunctional helmet and excuses
After waiting six month for my new Mk50 helmet from thearmorplace, my helmet arrived. The box was not damaged. But, the helmet has all types of malfunctions. When closed, it didn’t align correctly, the gears didn’t open smooth, didn’t respond to the remote and sometimes not even voice commands. I sent an email to the company who wasted 3 hours of my time trying to not accept responsibility (blaming shipping) and asking for more and more pics and vid’s of the issues. They finally asked for me to return it for a replacement. I asked for a return label from them. Instead, I had to buy a label and they would immediately refund me (took 2 days) with the other promise they would immediately send a new helmet with video of it working properly (since this helmet has obviously not been checked). Once they got proof of shipment, they decided to back out on that promise as well and refunded my payment. Wasted six months. All of this, and the plastic is very thin and feels cheap. Compared to the MK5 I know you’re capable of doing better. All I got was excuses and wasted time. Such a disappointment.
Love my mask and it makes a great…
Love my mask and it makes a great collectable item for my collection. Thank you and you will hear from me in the future for a next purchase.
They always kept me updated with the…
They always kept me updated with the process. Looks so much better in person quality is amazing and affordable
Got it just before Halloween but you…
Got it just before Halloween but you send me somebody else’s order they didn’t fit me right so it was really big.
Reply from Joetoys2024-02-02
I apologize for sending you the wrong suit. Can you please contact us at email: [email protected]
Impatient
At first I was skeptical. Like no this is not real so I jumped out the window and purchased the iron man helmet for my boyfriend for Christmas. When I tell you I was so excited that I really didn’t read the extended time frame it took for delivery. It took four in a half weeks to get it but when we finally got it. My boyfriend was so excited.. he loves it… it’s very fancy. It has a few little tweaks that’s needs fixing but it’s worth the money. we’re happy with our iron man helmet..
Brilliant
Easy to use website. Not as expensive as we expected. Package was delivered in time for Christmas. Helmet was amazing, daughter is very pleased. Outer package was damaged but not inner packaging or helmet. Just need a stand for it now.
Highly recommend Joe Toys!
Joe Toys has been very responsive when I had questions and needed support. They fixed my order when I messed up and even refunded me the difference. They helped me troubleshoot when there was an issue. They know their products and have amazing customer service. Would 10/10 recommend to anyone!
I saved up for MONTHS to be able to…
I saved up for MONTHS to be able to afford this gift for my boyfriend for christmas. It was the only thing i got him because it was the only thing i could afford and he has been talking about wanting this mask for a long time. he is the biggest marvel fan i know. anyways, the mask took a week longer than it should’ve to arrive. it was crappy, but i could deal with it. we opened the mask yesterday morning, december 25th. after he tried it on and used it we set it back down because we had to go to our families christmas. when we got home we went to bed and this morning december 26th he tried it on again. it didn’t work. the mask won’t move, won’t turn on, won’t do anything. the sounds it does make are random, they sound distorted. but the mask won’t do anything. i am really really upset. i would like a full refund at the very least. this mask is garbage after one use. we have handled it with extreme care. not sure why i wasted months saving up tips from my job just to have it all go to waste.
Reply from Joetoys2024-01-07
Hi, I apologize for the bad experience. This issue is rare and it can be fixed. Please contact with our customer service, and send a video as her guide. We will help you fix it!
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