Jon Hart Design

Great products

Great products! Durable and stylish!

Love the backpack!

Love the backpack because my granddaughter loves it to pieces! And it came to us fast❤️‼️

Exactly what I wanted and promptly…

Exactly what I wanted and promptly delivered. Thank you so much!

I am so happy!

I received my bag quickly and I am so happy with it! My bag was a gift! I love the color and how much fits inside of it.

I love the light pink duffle I ordered…

I love the light pink duffle I ordered for my grand child. It was just as expected and it arrived very quickly. I have always Jon Hart Design's quality and look!

Super fast shipping...great quality!

I am VERY pleased

I am VERY pleased with my order everything is just beautiful! Also, I am impressed at how quickly it arrived. This was my first time purchasing items from John Hart Design and I am in love with it!

My items are beautiful

My items are beautiful! They arrived quickly and were accurate. Thank you Jon Hart!

Awesome

Awesome! Quick and Easy! Quality items! Came quick too!👍👍👍

Fast delivery and they always do a…

Fast delivery and they always do a beautiful job! Love the make-up travel case!!

Great products

Great products, priced fair. The ordering and customization process was simple and intuitive. Shipping arrived faster than quoted, which made for a very happy wife. The product quality was better than expected. Overall, exceeded expectations at ever step!

They are awesome

They are awesome! I wasn’t happy with my hot stamp and they took care of me and fixed the stamp. I have been purchasing bags and luggage for our family and friends for at least 30 years ( I still use some of the original bags) and this was the first issue I have ever had and they made it very easy to return. Thank you

Quick service and delivery

Quick service and delivery! wonderful!

⭐️ ⭐️ ⭐️ ⭐️ ⭐️

I give the Jon Hart Company 5 stars. The website was easy to maneuver. Quick shipping and a beautiful product that last years. I received compliments often when carrying my bag.

Disappointed in quality and customer service

UPDATED: Jon Hart contacted me and is helping the situation. They were very professional and I appreciated the call! Updated from 2 to 4 stars. I'm disappointed in my overall experience with Jon Hart. I purchased a Weekender duffel that is now completely broken after about a year and a half of light use. The stitching has come off in parts, which caused part of the side strap to fall off. After that, the zippers both completely fell off, so it cannot be zipped. I emailed returns, who told me that they cannot do anything right now due to COVID and sent a link that they said would be updated with COVID policies. Understandable that they cannot let the product be sent in at the moment, and I am not arguing that. But because I sent them pictures that clearly showed the problem, I replied and simply asked if they could tell me if it could even be repaired or not once it can be sent in the future. I got a snarky "per my last email" email in return, which was not really necessary. I had also mentioned in my reply that the link they sent did not say anything about COVID return policies, as the link was only for return order forms. She made sure to mention in the email that she included a "screenshot of the website that was linked" but it was a screenshot of a different link, not the one she had sent. Overall, I basically paid $300 for my bag to fall apart and for customer service to then send me a lackluster, unprofessional "deal with it" email. I expected a little more from a company like Jon Hart. I understand I cannot send the bag in at the moment, but I would have liked at least a little more help with the situation.

My daughter’s Christmas wish

My daughter’s Christmas wish, and she LOVED! Even though I put the wrong thing on the patch. We will wait until school is out to get that corrected.

I ordered a makeup on December 6th…

***UPDATE*** My bag FINALLY came in January 14th. I wanted to edit/update my review to add...Almost immediately after posting my review I was contacted by Jon Hart & was told they were looking into the issue. I received an email a few days later, I then called Jon Hart for further information as they had just said in their email there had been a “discrepancy” in my order. After speaking with Jon Hart it became clear that the boutique had lied to me as to when they had turned the order in. The cutoff to order to receive by Christmas was the 10th (the 10th is when they tried to place the order, I had been told this whole time the 6th and had placed my order with the store on the 4th) the order wouldn’t go through for some reason on the 10th due to computer error. Jon Hart did take responsibility for sending it not monogrammed. I feel they did their due diligence once they had read my review, I LOVE their bags and will continue to do business with them. (The boutique, not so much) I had ordered a makeup bag on December 6th through a boutique here in town. I was guaranteed the item before Christmas per Jon Hart Design. Christmas came and went and no bag. Apparently they had run out of the blush material therefore unable to get the bag to me prior to Christmas. I was then told that the bag had come in to the store on January 4th but it was not monogrammed but it would be sent out overnight on Monday and Jon Hart would monogram the bag and overnight it back to be here on Wednesday January 8th. It is now the 11th and I still do not have my bag. I am beyond frustrated with this company and will NEVER order from them again which is sad as I own a couple of their bags. Think again if you plan on ordering during a high volume time.

I bought six passport covers and had a…

I bought six passport covers and had a problem with one . I had a quick response from Katherine , She quickly resolved my issue , replaced one , sent out over night to me . Problem solved . I really appreciated everyone’s hard work in making this right for me.

Great custom product for my daughter at…

Great custom product for my daughter at Christmas!

good job

I was very satisfied with the service.