Kaplan Test Prep offers preparation for more than 90 standardized tests, including entrance exams for secondary school, college and graduate school, as well as professional licensing exams. Kaplan also provides private tutoring and graduate admissions consulting services.
Kaplan Test Prep (kaptest.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Education & Training and its reputation is good. 87% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 80% of negative reviews; Reviews mostly discuss User experience, Product. Last updated 2026-08-30.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable instructors and the clear teaching strategies that make complex concepts much easier to understand during daily exam preparation. People also deeply appreciate the detailed practice questions, extensive learning materials, and helpful resources that successfully build real confidence for upcoming official exams. Though some reviewers were not happy with certain platform features, mentioning that it was difficult to review incorrect answers after completing proctored tests. Some people also felt that digital navigation and account access could be improved due to unexpected changes or interface issues.
Auto-generated from all reviews of this business. For reference only.All the organization between the app and how well the lessons were prepared.
We're happy to hear that you found our app and lessons well-organized. Thank you for your positive feedback; we appreciate it greatly! Mark Customer Support
Kaplan has prepared me tremendously. When I started I was getting no higher than 55% on all my practice tests. Now, in my 4th semester I'm achieving 70% and higher.
We're happy to hear that our preparation tools have helped you improve! It's great to know you're seeing such positive results in your practice test scores. Thank you for sharing your experience. Mark Customer Support
The website has been incredibly unreliable and customer service has been clueless.
We appreciate your feedback and apologize for the website and support experiences. We'll investigate these issues. Mark Customer Support
The resources were very valuable. I made sure to take notes on all the videos. I took on the mindset to learn and not just get the required assignments completed. I did not use all the resources, but just knowing they were available brought comfort. Also, having direct instructions and recommendations for success deemed a positive impact and outcome. Thank you. "Use what is available"
We're happy to hear that the resources were valuable to you and that you embraced a learning mindset! It's great to know that the availability of resources and clear guidance had a positive impact on your experience. Thank you for your feedback. Mark Customer Support
Kaplan Bootcamp helped guide how I should be thinking when answering nclex questions and gave me a strategy to narrow down answers even if I don’t completely know the topic.
We're happy to hear that our NCLEX strategies helped you approach questions effectively and narrow down answers. Thank you for sharing your positive experience! Mark Customer Support
little a bit confusing , cause long sessions and your brain is getting tired and not remembering the things as you supposed too.. I think less hours and more days would be better!
We appreciate your feedback. We're sorry to hear the sessions felt confusing due to their length. We'll consider shorter sessions over more days to help with information retention. Thanks for your time. Mark Customer Support
I like the resources, I wish I would have been introduced to them maybe last term.
We're happy you like the resources! We regret you weren't introduced to them sooner and we appreciate your feedback to improve our services. Mark Customer Support
Kaplan did an amazing job at helping prepare me for the NCLEX. It does have its shortcomings, but it is an overall good platform. One thing is that it is hard to review and study what I got wrong in proctored exams because it doesn't show answers. But everything else was good.
We're glad Kaplan helped you prepare for the NCLEX. We appreciate your feedback. We acknowledge the difficulty reviewing incorrect answers on proctored exams and will consider this for improvements. Thank you for your review! Mark Customer Support
It was okay, a little expensive for what it was.
We appreciate your feedback and are sorry our pricing did not meet your expectations. We'll consider your comments. Mark Customer Support
Very impactful review tool. The instructor Mrs. Tabita made the review fun and taught us great strategies to use to ensure our success on the first attempt.
We're happy to hear that the review tool was impactful for you. It's great to know the strategies taught will help ensure your success. Thank you for your positive feedback! Mark Customer Support
We're glad you found the themes in the class insightful. Thank you for your feedback; we appreciate it! Mark Customer Support
The online lessons were very well structured and taught the key principles in logical succession and in useful context.
We're happy to hear that you found the online lessons well-structured and effective in teaching key principles in a logical and useful manner. Thank you for your feedback! Mark Customer Support
I loved how Steve made me feel confident about a high stakes exam! I feel much more confident and comfortable studying for it!
We're happy to hear that you feel more confident about your high stakes exam after your experience. Thank you for sharing your positive feedback with us! Mark Customer Support
I like that you change the way that we can view te answer that are incorrect is more resume
We're happy to hear that you find the concise format for incorrect answers helpful. Thank you for your positive feedback; we appreciate it. Mark Customer Support
I would have to say that to me personally, 80% was the academic team of tremendously knowledgeable professors and then the Qbank and assessments. Not to undermine the Qbank which tested a lot of gaps in my knowledge that I didn’t know I even had, but I would have to say the professors made the difference to my experience.
We're glad you enjoyed your experience. It's wonderful to hear that our professors and Qbank helped you identify and address gaps in your knowledge. Thank you for sharing your feedback with us! Mark Customer Support
Good overall review, learned a lot! Now time to put it to use...
We're glad you found it helpful! Thank you for your feedback, and we wish you the best as you put your new knowledge to work. Mark Customer Support
I was able to learn how to apply strategies that will help me answer NCLEX questions with confidence.
We're happy to hear that our strategies helped you gain confidence in answering NCLEX questions. Thank you for sharing your positive experience with us! Mark Customer Support
Cindy was seriously the best instructor. Broke down questions easily and gave so many memory tricks and different approaches to best answer questions. Cindy and Kaplan… thank you
We're happy to hear that the instructor's teaching methods were so helpful for you. Thank you for sharing your positive experience with us! Mark Customer Support
The teacher was really amazing at keeping us engaged and the three days flew by!
We're happy to hear that the teacher kept you engaged and that the time passed quickly! Thank you for your positive feedback; we appreciate it. Mark Customer Support
Second questionnaire… the instructors explained answers in detail and still are available to answers all of my questions……
We're happy to hear that the instructors provided detailed explanations and were available to address your questions. Thank you for your positive feedback! Mark Customer Support
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