Great support
Reply from Kinsta2026-02-27
Hey there, Thank you so much for your feedback on Kinsta's Tech Support! We're happy to have you with us! 🤩
About Kinsta
Data updated- Website
- kinsta.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 78% (7/9)
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About this business
Kinsta was founded in 2013 with a desire to disrupt the status quo. We set out to build the best hosting platform in the world and be an extension of your business—that's our mission. You get the most out of your websites with fast, secure, feature-rich managed WordPress hosting. Over 230,000 businesses and agencies worldwide trust Kinsta. We take security and privacy seriously and comply with internationally recognized standards: ISO 27001, ISO 27017, ISO 27018, SOC 2 Type II, CSA STAR Level 1, GDPR and CCPA
Written by the business, not verified by us.Is Kinsta legit?
Kinsta (kinsta.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 78% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful technical team, noting that operators are friendly, patient, and quick to resolve complicated performance and setup issues step by step. People also deeply appreciate the seamless user interface, intuitive dashboard, and reliable hosting performance that consistently make daily website management much easier. Some reviewers were not happy with account management and technical limitations, mentioning rigid responses during crises or slow restoration times following brief payment delays. A few other people also felt that certain support interactions were mediocre, pointing out unresolved technical conflicts or frustrating policy limitations.
Auto-generated from all reviews of this business. For reference only.What people say
The assistance is amazing
The assistance is amazing! 24h for every kind of problems. Helpfull and friendly, fast communucation! thank you so much
Reply from Kinsta2026-02-27
Hey there, Manuela, Thank you so much for your kind review. We're glad to help at any time. Looking forward to continuing to serve your project and delivering an outstanding experience! Thank you for choosing Kinsta! 😍
Kinsta support has really great personnel
Kinsta support has really great technical support personnel! Highly-skilled, knowledgeable, and very empathic people Definitely a huge plus for the company
Reply from Kinsta2026-02-27
Hi there, Lindell, Thank you for your kind review of Kinsta's Tech Support. So wonderful to learn about your experience! We're always happy to assist. Thanks for choosing Kinsta! 💕
Great success
Fast, secure and reliable hosting for WordPress sites, apps, and databases backed by the best support team we've worked with in a long time if not ever. 10/10 would recommend.
Reply from Kinsta2026-02-27
Hello Tim, Oh, wow! Reading such a lovely review always makes our day. Thank you for sharing! We're super-happy that you're enjoying Kinsta and find our Tech Support the best. Glad to have you with us! 🫶
Dean from Kinsta was amazing
This man jumped into the chat and solved my problems within seconds I tell you. Everyone at Kinsta is very talented but dean was exceptional. Dean was like the chuck norris of Technical support.
Reply from Kinsta2026-02-27
Hello Daud, We're happy to read about your experience with Kinsta's Tech Support. So amazing to read that Dean helped resolve the issues promptly. Thank you for your kind words and for trusting us with your project! 🥰
It’s an easy to use interface
It’s an easy to use interface, but the main draw for me was their hosting had more uptime and power than my old host. Their customer service is top notch, and I’ve been satisfied customer for a few years now.
Reply from Kinsta2026-02-27
Hello Traver, Thank you so much for your review. It's amazing to read your feedback about our services and support. So happy that Kinsta makes a difference for you. Thank you for trusting us all these years. We look forward to supporting your project for many more years to come. 💕
As usual Kinsta excels for his awesome…
As usual Kinsta excels for his awesome support! Kinsta functionalities, performance a reliability are the bests, but their support quality alone is enough a reason to buy them
Reply from Kinsta2026-02-27
Hello Vittorio, Woohoo! Thank you for the lovely feedback! We're thrilled to learn that you're loving our service and support. We're happy to help and are always just a message away. Wonderful to have you with us! 🥰
Amazing support from Adriaan at Kinsta
Amazing support from Adriaan at Kinsta, sorted out some Cloudflare firewall issues we were having efficiently and resolved our services immediately, as always the Kinsta support team are awesome!
Reply from Kinsta2026-02-27
Hi Jamie, Thank you for your kind review. We're happy to learn that Adriaan helped resolve the firewall issue. It's truly amazing to read that you're enjoying our service and Tech Support! We're glad to serve your project! Thank you for trusting Kinsta! 😍
Dean is such a good friend.Dean was incredibly helpful with all my…
Dean was incredibly helpful with all my technical questions and steps; he's a fantastic professional! Thank you!
Reply from Kinsta2026-02-27
Hey there, Woohoo! Thanks for sharing your experience with Dean! He and the whole support crew at Kinsta are truly devoted to helping our clients. Such kind feedback always brings us so much delight! Thank you for choosing Kinsta! 💕
I had an issue pushing from staging to…
I had an issue pushing from staging to live, with 3rd party integration, I was getting led astray by the LLM'S... I was able to finally reach out to support, and Vlad was immediately responsive, and walked me through the entire process, helping to get everything working properly. Customer service and speed are the reasons I chose Kinsta, and I'm very pleased with the performance.
Reply from Kinsta2026-02-27
Hi there, Alexander, Thanks so much for your review. We're happy to learn that Vlad helped resolve the issue in a timely manner. So wonderful to read your feedback! It's also great to learn that you're satisfied with Kinsta's performance. Thank you for trusting us with your project! 🤩
Kinsta has really gone downhill
Kinsta has really gone downhill. After overspending thousands of dollars when I actually need them, there is no way to reach anyone by phone. Our site is down, causing us extreme damage to our business. Be aware!!!!
Reply from Kinsta2026-01-27
Hi Martin, We are truly sorry to hear about your recent experience. Our Support Team is available 24/7 via live chat to investigate any downtime or other site issues immediately. Regarding your billing concerns and overspend, we strive for complete transparency to ensure every plan aligns perfectly with our users' project requirements. Our Account Managers have reached out to discuss your setup, and we'd be happy to further investigate this matter with you. Please feel free to contact us.
Kinsta is the Ferrari of Managed Wordpress Hosting!
For quality: Kinsta is the Ferrari of Managed Wordpress Hosting! I can’t say enough good things about Kinsta and their support team. Every single person I interacted with was extremely professional, knowledgeable, and genuinely helpful. You can immediately tell they really know what they’re doing — not just technically, but also in how they guide and support customers. The team was patient, clear, and always proactive with me that I'm absoutely unskilled and they explained me everything step by step. The level of preparation and attention is unmatched and it truly feels like you’re in safe hands. An awesome team all around. Highly recommended!
Reply from Kinsta2026-02-27
Hey there, Oh, wow! We're thrilled to read that you think of Kinsta as the Ferrari of managed hosting! It's wonderful to read that you've had such positive interactions with our team. We're always happy to help in a fast, friendly and professional manner, and we love to hear from our users! Thank you so much for your kind words and for spreading the love about Kinsta! We're honoured to support your project! 😍
Kinsta's customer service blew away my…
Kinsta's customer service blew away my expectations, completely. After migrating my website by myself (they have a team dedicated to assist if you opt to have them do it) I came across a few issues about a month into my services. Their support team dove into the backend of my website and was able to find the issue within 5 minutes over a live chat. The problem wasn't even related to Kinsta, it was a combination of cloudflare/DNS settings and clashing plugins on my wordpress store causing icons and backgrounds to not appear. They provided incredible step-by-step instructions on how I should navigate through those other websites to fix the issue, to operate my plugins, etc. Totally blown away. The responsiveness, availability, deep knowledge of their and other products...unmatched. Out of every service, company; anything I've ever used in my life (personal AND business) KINSTA has the best customer service I've ever experienced by a mile and it's not even close. I said this in a live chat once, but you all have earned a lifetime customer based on the support received. Top tier platform based on customer service alone -- but their hosting reliability and speed is also Tier 1.
Reply from Kinsta2026-02-27
Hi there, Thank you so much for the lovely review! It's truly wonderful to read that you're enjoying our service and have had such a positive experience with our Tech Support. Our Engineers are always ready to assist and feedback like yours keeps them going. Thank you for choosing Kinsta! We're looking forward to continuing to serve your business and deliver the level of support it deserves! 🫶
I appreciate that there are built in…
I appreciate that there are built in guardrails. When the initial response seemed dismissive, a senior engineer picked up and assured me they were in sync with my needs. 'Robert' the AI asst. needs work though. Fours stars.
Reply from Kinsta2026-01-15
Hello Brad, Thank you for sharing your experience with Kinsta. We're sorry to hear that the initial response felt dismissive – that is definitely not the standard we aim for. We're glad that our Senior Engineer was able to step in and provide the assistance you needed. We also appreciate your feedback about the AI assistant. We always rely on input like yours to improve our services and UX. Thank you for trusting Kinsta! 🙌
Great hosting and amazing support team!
Reply from Kinsta2026-01-15
Hey there, Thank you for your review. We're very happy to read your feedback about Kinsta's services and Tech Support. We're always ready to assist! Thank you for trusting us with your project! 💕
Amazing support, best hosting wordpress
Reply from Kinsta2026-01-14
Hello John, Thank you for your review! We're very glad that you are enjoying Kinsta's services and support! Great to have you with us! 😍
The support team at Kinsta provide a…
The support team at Kinsta provide a very prompt service. They understand the query and provide a quick and efficient service every time we have contacted them. Thank you team Kinsta!
Reply from Kinsta2025-12-17
Hi there, Danaus, Thank you for your kind review! It's wonderful to read that you are enjoying Kinsta's services and support. Our team is always happy to assist in a fast, professional and friendly manner. We're delighted to have you with us and look forward to continuing to support your project! Thank you for trusting Kinsta! 🫶
Outstanding onboarding process and…
Outstanding onboarding process and support.
Reply from Kinsta2025-12-17
Hey there, Many thanks for your review! We're happy to read that you had a smooth onboarding and have been enjoying Kinsta's support. We look forward to continuing to deliver exceptional support and services to you! 🥰
Super easy to setup
Super easy to setup, super high performance.
Reply from Kinsta2025-12-11
Hello there, Matthew, Thank you for sharing your feedback! It's so great to read that you are enjoying Kinsta. We're glad that we deliver ease of use and outstanding performance to your project. Thank you for trusting Kinsta! 😍
Excellent technical support
Excellent technical support. The team always come back with clear explanations of what I need to do. They are v responsive too.
Reply from Kinsta2025-12-17
Hey there, Matt, Thank you for your review! We're thrilled to read about your experience with Kinsta's Tech Support. Our Engineers are always ready to assist, and such kind feedback keeps us going. Thank you for trusting us with your project! 😍
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