We find solutions very quickly.
Reply from Kinsta2025-12-17
Hello Ilona, Thank you for your kind feedback! So glad that you are able to get valuable help from our team. We're happy to have you with us! 🫶
About Kinsta
Data updated- Website
- kinsta.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 78% (7/9)
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About this business
Kinsta was founded in 2013 with a desire to disrupt the status quo. We set out to build the best hosting platform in the world and be an extension of your business—that's our mission. You get the most out of your websites with fast, secure, feature-rich managed WordPress hosting. Over 230,000 businesses and agencies worldwide trust Kinsta. We take security and privacy seriously and comply with internationally recognized standards: ISO 27001, ISO 27017, ISO 27018, SOC 2 Type II, CSA STAR Level 1, GDPR and CCPA
Written by the business, not verified by us.Is Kinsta legit?
Kinsta (kinsta.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 78% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful technical team, noting that operators are friendly, patient, and quick to resolve complicated performance and setup issues step by step. People also deeply appreciate the seamless user interface, intuitive dashboard, and reliable hosting performance that consistently make daily website management much easier. Some reviewers were not happy with account management and technical limitations, mentioning rigid responses during crises or slow restoration times following brief payment delays. A few other people also felt that certain support interactions were mediocre, pointing out unresolved technical conflicts or frustrating policy limitations.
Auto-generated from all reviews of this business. For reference only.What people say
Been using Kinsta for nearly 7 years
We have been using Kinsta for nearly 7 years. Great support and simple to use for a small business that builds everything in-house.
Reply from Kinsta2025-12-17
Hey Shawn, Thank you for your review. Woohoo! We're so delighted to learn about your experience with Kinsta, and it's great that you found the right hosting partner for your business. Thank you for all these years of your trust! We look forward to continuing to support your project for many more years to come! 🫶
Great 24/7 support by chat
Great 24/7 support by chat, I've seen that anywhere else. Just great! Thx folks
Reply from Kinsta2025-12-11
Hi there, Tom, Thank you for your review! It's wonderful to read that you find our Tech Support great. We're always just a chat away! Thank you for choosing Kinsta! 🥰
One of the best features of Kinsta is…
One of the best features of Kinsta is REAL HUMAN HELP when you need it! Thank you, thank you, thank you!
Reply from Kinsta2025-12-11
Hey Shelli, Woohoo! Thanks so much for your kind words. We're always here to assist, and indeed, our Engineers are 100% human, but run on lovely feedback like yours. :) Happy to have you with us! 😍
Kinsta's great and extremely intuitive…
Kinsta's great and extremely intuitive and its staff of actual humans is fluent in multiple languages and extremely helpful, even with extremely obvious questions! I highly recommend Kinsta!
Reply from Kinsta2025-12-11
Hey there, Jonathan, Thank you for your kind review. We're thrilled to read that you are enjoying Kinsta's services and support. Our Engineers are always happy to assist in a fast and friendly manner and love adding a personal touch to each convo. We're always moved by such lovely feedback. Thank you for trusting Kinsta! 🫶
Terrible experience
I spent 8 hour setupping my account and they came back saying they have to disable my account because their free trial is a lie ..
Reply from Kinsta2025-12-16
Hi Issam, Thank you for your feedback. Terminating an account due to a violation of Kinsta Inc.’s Terms of Service (https://kinsta.com/legal/terms-service/) is always a last resort and is unrelated to the free trial. In every case, this step is preceded by communication from our team to clarify the relevant terms, outline any concerns, and work with the client toward a possible resolution.
I am very satisfied with them
Reply from Kinsta2025-12-11
Hello Radovan, We're so happy to read that you are satisfied with our services. Thank you for choosing Kinsta! 🙌
Kinsta is an outstanding company!
Kinsta is an outstanding company. We use Kinsta for hosting our WordPress site and their platform is excellent as is their highly responsive and knowledgeable technical support.
Reply from Kinsta2025-12-11
Hello there, Thank you so much for your review. We're happy to read that you're enjoying Kinsta's platform and Tech Support. We're proud to contribute to the success of your WordPress site and look forward to continuing to support your project. 💕
I have been using Kinsta for years and…
I have been using Kinsta for years and find their support team to be one of the best I have come across in any industry.
Reply from Kinsta2025-12-11
Hey Peter, It's wonderful to read about your experience with Kinsta. Thank you for sharing! We're glad to read that our Tech Support makes a difference for you. We're always happy to assist and are glad to have you with us! 🥰
I’ve been hosting with Kinsta
I’ve been hosting with Kinsta, and the experience has been consistently disappointing. They’ve had multiple large outages, some lasting hours, and every time it happens they seem more interested in passing the buck than taking ownership. There’s never any meaningful explanation, never any accountability, and certainly no compensation for the downtime their customers are left dealing with. The final straw was when I asked for contact details for their CEO so I could escalate my complaint. I was flat-out told *no*. If a company won’t even allow a customer to escalate a serious issue, that tells you everything you need to know about how they operate. If you rely on uptime and expect a hosting provider to stand behind their service, look elsewhere. Kinsta isn’t it.
Reply from Kinsta2025-11-25
Hi there! Thank you for taking the time to share this. I’m really sorry to hear things haven’t felt clear or supported on your end. This is not the experience we want anyone to have. While I can’t discuss account details publicly here, I do want to make sure your situation is reviewed properly. We absolutely investigate every incident, provide post-mortems when we can, and work directly with affected customers to get issues resolved. Regarding escalation: for security and privacy reasons, we’re not able to share personal contact details for any individual, including our CEO, but we do have clear internal escalation paths, and we’re happy to walk through those with you. If you’re open to it, our team would love to connect with you for a chance to turn this around, or you can reply to your last ticket so we can revisit this with you, look at your specific case in detail, and make sure you get the answers you were looking for. Thank you for giving us the chance to look into this properly, and we appreciate your patience and the opportunity to make things right.
The support team is amazing
The support team is amazing - they fix issues fast and even explain things clearly. Performance is seamless, I should have switched sooner.
Reply from Kinsta2025-11-14
Hello Rodrick, Thank you for your review. We're delighted to read that you find our Tech Support amazing. It's also wonderful to learn that you are enjoying our services. Thank you for choosing Kinsta! We look forward to continuing to support your project! 😍
Way above and beyond! But what's new with Kinsta Support. :)
Dean did an amazing job. Our site had stopped performing and the cause was not at all obvious. He could have told me to "go talk to the plugin developers" but instead he found a work-around that got the site up and running and gave me the information i needed to help the plugin developer fix the problem. Additionally while we were talking he answered all my questions about our sites performance. What a great experience!
Reply from Kinsta2025-11-14
Hi there, David, Woohoo! So glad to learn about your experience with our Tech Support! Thank you for sharing! Our Engineers are committed to helping to the best of their knowledge. It's amazing to read that Dean helped fix the issue and assisted with site performance. Thank you for trusting us with your project! 🫶
I regret not making the change to…
I regret not making the change to Kinsta sooner. It's 555x better than any hosting I've ever used, everything is so seamless, the traffic handling is out of this world, and the support is unmatched. Whether it be AWS or anything else, there's absolutely nothing better than Kinsta, I feel so comfortable here, anything I can think of to support/fix my wordpress backend is immediately ready.
Reply from Kinsta2025-11-14
Hello Lamine, Thank you for your review! We're happy to read that Kinsta makes a difference for you. It's wonderful to learn about your experience and that you're enjoying our platform and Tech Support. We're honored to serve your project and look forward to continuing to support you on your journey with WordPress. 💕
Exceptional Hosting and Support
"Exceptional Hosting and Support Experience"I just wanted to share that my experience with the hosting and support has been truly exceptional. They consistently go above and beyond, and I really love the level of service I receive!
Reply from Kinsta2025-11-14
Hi there, Karolína, Thank you so much for your kind words. We are always happy to help users and are delighted to receive such lovely feedback. Thank you for trusting Kinsta! 😍
A must-have for serious WordPress
Kinsta saves me time, money, and headaches with best-in-class hosting and real technical support. For the price, it's much better than saving a few dollars elsewhere. I returned to Kinsta after trying many different managed WordPress hosts. I came back because I could cancel a bunch of plugins I used to make my experience more like Kinsta. I was spending money to save money and getting a lesser result. WordPress can be complicated, so working with a host that can make problems disappear is worth it.
Reply from Kinsta2025-11-14
Hey there, Craig, Woohoo! Thank you very much for your review. We're so glad to learn about your experience with Kinsta. We're happy to read that we deliver a seamless hosting experience to you and that you find our service a worthy investment. Thank you for choosing Kinsta as your web hosting partner! 🫶
Kinta's tech support is simply amazing
Reply from Kinsta2025-11-14
Hey David, It's wonderful to read that you find our Tech Support amazing. Our Engineers are committed to helping users to the best of their knowledge. Thanks for spreading the love! Glad to have you with us! 🥰
Assistance in chosing the right hosting plan
I needed help to chose the best solution for us to move a second site to Kinsta. The support was prompt, patient and answered all my questions. They provided spot-on information that helped us chose the right solution.
Reply from Kinsta2025-11-07
Hey Elena, Thank you so much for your review. It's wonderful to read that our team helped find the most suitable solution for your site. We're always happy to assist! Thank you for trusting us with your sites! 🥰
Vernice was very knowledgeable
Vernice was very knowledgeable. She immediately saw that there was a complicated issue, that all the settings were correct, and that there was an issue on their back end. She did not ask many questions - rather, she was able to figure out herself that there was a problem. She was then able to fix it using tools on her end. Her understanding of DNS and the inner workings of Kinsta's system were very good.
Reply from Kinsta2025-11-07
Hi Andrew, Thank you so much for your feedback! We are happy to read about your experience with our Tech Support and that Vernice helped resolve the issue. We're always just a message away and are looking forward to supporting your project! 🤩 Thank you for choosing Kinsta!
They Made the Impossible Possible
I recently migrated my main domain and large eCommerce website from GreenGeeks to Kinsta, and I can confidently say it was one of the best decisions I’ve ever made for my business. My website is massive, with thousands of products, and I was genuinely worried about the migration process. But Kinsta’s support team made something that seemed impossible absolutely effortless. From the very beginning, their team handled everything with professionalism and precision. I opted for the Express Migration service (which I paid extra for), and it was worth every cent. They took care of the full backup, migration, and complete configuration without a single issue. The communication during the process was clear, fast, and reassuring — I always knew what stage we were in. Once the migration was complete, the results were beyond what I expected. My WordPress Dashboard and website front-end are now 100% faster — and that’s not an exaggeration. Everything loads instantly, and my store’s performance has dramatically improved. Even during peak traffic hours, my website remains lightning fast and stable, something that was impossible with my previous host. The quality of their infrastructure, the advanced caching system, and their expert-level support make Kinsta truly stand out. I’ve used several hosting providers before, but none come close to this level of reliability and customer care. Every interaction with their team shows that they genuinely care about your success. In short, Kinsta turned what I thought would be a complicated, stressful process into a smooth, seamless experience. My site is faster, more secure, and my overall business performance has improved as a result. If you’re looking for a hosting company that delivers real results and outstanding support, I highly recommend Kinsta 100%. They made the impossible possible, and I couldn’t be more satisfied!
Reply from Kinsta2025-11-07
Hey there, Berlin, Woohoo! It is so great to read your review! Thank you so much for sharing your experience. Receiving such lovely feedback always puts a smile on our faces and keeps us motivated. We're very glad that you had such a smooth migration experience and that we helped speed up your project. Thank you for trusting Kinsta. We look forward to contributing to your business's success! 💕
Security hardening done right
Huge thanks to Nikola at Kinsta. We needed to finish origin hardening on our platform and he delivered: POST-only rate limiting on login/register/reset, explicit edge/CDN cache bypass for auth pages, and an origin method allowlist. He explained each step, tested from a non-allowlisted IP, shared headers/logs as proof, and escalated when needed. Zero downtime, zero guesswork. Exactly the partner you want when security matters. Nikola was also totally cool with me bringing an AI checklist—he followed it, improved it, and shipped results. ON EDIT: two months ago I wrote this on LinkedIn. 🌊 GRATITUDE POST 🌊 Here’s one thing the vast majority of people are simply unaware of: ⚠️ Every single site on the internet with a login and password field is under constant attack. It doesn’t matter if you’re a Fortune 500 company or a small community platform—bots, brute force attempts, and bad actors are hammering away 24/7. That’s the world we live in online. And here’s the kicker: the difference between a site that stays safe and one that doesn’t often comes down to two things—solid infrastructure and a responsive support team. 🙏 Today I’m reminded why having the right infrastructure partner matters. SurfersConnect.net is still a young platform, but when you’re building an ad-free, community-first social network for surfers, security and uptime are non-negotiable. This morning, I was working with Nat from Kinsta Support, and once again they showed me what world-class support really looks like: ✅ They didn’t just say “everything’s fine.” They spun up a temporary admin account (safely, via the CLI with auto-deletion) to verify our response headers live. ✅ They confirmed protections against brute force, clickjacking, and oversized requests—going beyond the basics to harden our server stack at the NGINX level. ✅ They closed the loop with screenshots and confirmations so there’s no guesswork. This isn’t the first time Kinsta has had our back. A while ago, when I panicked over a DNS outage (while at the height of a bout of Covid to boot), they tracked it down to a server in Mexico City—something that wasn’t even in their scope. They didn’t have to help me, but they did. That’s the difference between “a hosting provider” and a partner you can trust at scale. As a founder, I’ve learned: 👉 The small, behind-the-scenes wins—like NGINX-level security headers that enforce HTTPS-only connections, block clickjacking, and prevent code injection; brute-force protection and login throttling; request filtering that drops oversized or malformed payloads before they touch WordPress; and DNS/DDoS safeguards built into the stack—are what give your users confidence to stay and grow with you. So today’s big wave of gratitude goes to Kinsta and their support team—especially Nat—for proving once again that the right partner doesn’t just keep your site running. They keep your mission moving. 🏄♂️ SurfersConnect.net is about building a surf-centric community and economy, but we can only do that because partners like Kinsta keep the digital ocean safe.
Reply from Kinsta2025-11-07
Hello there, Steve, Oh wow! We're absolutely blown away! Thank you for your kind review and for spreading the love about Kinsta! It's wonderful to read that you're enjoying Kinsta and that Nikola helped enhance your site. We're honored to be your web hosting partner! Keep rocking SurfersConnect! 🫶 We're here to support you all the wave! :)) 🌊
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