The claim was easy to file and I…
The claim was easy to file and I received my money very quickly.
Reply from Lemonade2026-08-04
We're so glad you're enjoying the experience, thank you!
About Lemonade
Data updated- Website
- lemonade.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 211 reviews
- Replies to negative
- 92% (23/25)
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About this business
Insurance that works... fasterWith Lemonade, you can cover your stuff, home, pets, family, and car super fast, all in one app. We've replaced paper work with instant service powered by technology so you can actually understand and manage your own insurance with confidence. Plus, we're a Certified B-Corp!Get a QuoteSome Quick Lemonade Stats Starts as low as: $30/mo for car insurance $5/mo for renters insurance $25/mo for homeowners insurance $12/mo for pet insurance and $9/mo for term life insurance. Financial rating of “A” exceptional 90 secs to get a policy through our app Super fast and easy to use Reinsured by the most trusted names on the planetWhy Lemonade for Insurance? No Hassle: There’s no need to wait around for snail mail or talk on the phone w/ agents - get a policy with the Lemonade app whenever and wherever you are Bundle and save! We’ll automatically apply your bundle discount to any combination of our products Socially Driven: As a B-Corp, social good is baked into our business model: we take a flat fee, use the rest to pay claims (super fast!), and give back what’s left to charities you care about with our renters, homeowners, car, and pet products. Lemonade also plants trees based on our drivers’ mileage to help clean up carbon emissions. Devoted Team: Our powerful tech and automation free up our dedicated customer experience team and claims specialists to help you when you need it most.
Written by the business, not verified by us.Is Lemonade legit?
Lemonade (lemonade.com) has a 4.5 out of 5 rating on OK.one, based on 211 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 88% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-29.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the remarkably fast and efficient claim process, noting that reimbursements and responses are handled in a matter of minutes or days. Consumers also deeply appreciate the simple, clear, and user-friendly platform, which significantly reduces stress and makes managing policies completely hassle-free during difficult moments. Some people were dissatisfied with customer service, mentioning frustrating communication issues, unhelpful chatbot replies, and difficulties reaching representatives when trying to resolve urgent problems. Reviewers also highlighted negative experiences involving unexpected claim denials, cumbersome submission procedures, and a lack of support from departments.
Auto-generated from all reviews of this business. For reference only.What people say
The pet insurance claim process was…
The pet insurance claim process was very easy to use and glad to have gotten pet insurance as I’m saving a lot more than I thought!
Reply from Lemonade2026-08-04
Easy to use and saving more than you expected, that's exactly where we want every customer to land. Thank you!
$1,200 Emergency Bill Denied Over a Few Hours
I purchased pet insurance through Lemonade when I got my kitten February 2025. I have had a positive experience with Lemonade up until around June of this year. I had submitted a sickness claim for my cat and the turnaround time was significantly slower than in the past. Then on July 17, we got a puppy and we added him to our policy. We unfortunately had to take him to the emergency vet shortly after his illness coverage became active on the 31st. His ER visit occurred on the first day of active illness coverage and resulted in a $1,200 bill for an exam, blood work, X-rays, and treatment. My claim was denied because Lemonade determined that his symptoms began a few hours (seriously, like two hours) before the waiting period ended. While I understand that policies have waiting periods, what has been most disappointing is the lack of communication afterward. After receiving the denial, I reached out to request an appeal and explain the circumstances surrounding the emergency visit. My request was ignored, and I never received a response addressing the appeal itself. As a policyholder, I expected at least an acknowledgment and an opportunity to have my concerns reviewed. If you’re considering Lemonade Pet Insurance, I strongly encourage you to read the waiting period provisions carefully and understand that even symptoms beginning only a few hours before coverage becomes active may result in a denied claim. My experience left me feeling unsupported during a stressful emergency with my puppy.
Reply from Lemonade2026-08-03
We're truly sorry about your puppy's emergency and we understand how disappointing this experience must feel. An unanswered appeal is something we genuinely want to address. Please reach out at [email protected] and we'll make sure the right people review everything carefully and get back to you.
Great service
Overall, great service in the settlement of claims is astronomical. I wish other insurance companies could learned her technique.
Reply from Lemonade2026-08-04
We're really proud of the experience we've built and it means everything when it comes through this way. Thank you!
Claim was made fast and easy
I made a claim earlier in the month and by the end of the month I had my deposit in my account. The process was fast and easy.
Reply from Lemonade2026-08-02
We love hearing this. That's the goal every time. Thanks for sharing your experience!
I love the quick response I get after…
I love the quick response I get after filing a claim, even if the claim requires a review, I am kept informed throughout the process. I feel very comfortable with lemonade pet insurance!
Reply from Lemonade2026-08-02
We believe that being kept in the loop every step of the way is so important. Thanks for the kind words!
Claim paid in minutes
Claim paid in minutes. Easy process.
Reply from Lemonade2026-08-01
Thank you for sharing this! Really glad we could take care of your claim so quickly for you.
1/Failure to Reasonably Evaluate My…
1/Failure to Reasonably Evaluate My Loss of Use Claim Whether Lemonade reasonably evaluated my Loss of Use claim based on the evidence submitted, the applicable policy language, and objective claim-handling standards. 2/Retroactive Application of a Revised Coverage Determination After My Reasonable Reliance on Lemonade’s Original Coverage Position 3/Failure to Properly Consider My Request for Third-Party Liability Handling 4/Failure to Directly Respond to Material Claim-Handling Questions
Reply from Lemonade2026-08-02
We're sorry to hear about your experience, Ruya. Please reach out at [email protected] with your claim details and our team will look into this and follow up with you directly to address each of your concerns.
They work well and help me understand…
They work well and help me understand everything an a timely matter
Reply from Lemonade2026-08-01
We're here for you! 🤝
Guys did a great job and processing my…
Guys did a great job and processing my claim
Reply from Lemonade2026-07-31
Thank you so much for your review Charles!
The worst customer service ever
The worst customer service ever. I have started using this service by the premium policy with the extra cover for items whose price is 2k£+. So, i added few expensive jewerly items with the appraisals and photos,all those evidences. They have approved it and sent me a confirmation. After another couple of weeks they have got in touch with me and said that they are reducing my policy because I haven't provided enough information about my valuable items. Congratulations, guys. You have lost your premium customer and made me disappointed enough to write a bad review about it. I would wish you good luck,but it is not gonna help you .
Reply from Lemonade2026-07-31
We're really sorry you've had an unfortunate experience with us. Please reach out to [email protected] so we can help.
It was easy to submit the claim and…
It was easy to submit the claim and Lemonade paid me pretty quick. It was very helpful.
Reply from Lemonade2026-07-31
We appreciate you choosing Lemonade, thank you!
Fast Claim Acceptance
I had a vet appointment for my cat on a Saturday morning for her wellness exam and shots. Afterwards I submitted a claim for a refund and it was in my bank account by Monday morning. I knew exactly how much I was getting back as not long after I submitted the claim I got an email saying my claim was accepted and that I'd get $170 back, which was greatly appreciated.
Reply from Lemonade2026-07-31
We're happy you're enjoying your Lemonade experience. Thanks for the review Abby!
They pay out like they say they would
They pay out like they say they would, super easy just do everything through the app and have your money back within 24hrs
Reply from Lemonade2026-07-31
We're here whenever you need us 😊
Very fast settlement
Very fast settlement, everything was great and I appreciate the support during this difficult time.
Reply from Lemonade2026-07-31
Thank you so much for the kind words! We are incredibly glad we could provide quick service and support to help you through this.
Lemonade was easy
Lemonade was easy, quick, and effective! They were quick to process my claim.
Reply from Lemonade2026-07-31
Thanks Lizette!!!
Great experience
Great experience. Reimbursed for a major surgery for my pup.
Reply from Lemonade2026-07-31
Thank you for sharing your positive experience! 🐾
Easy claims
Easy claim process and fast reimbursement.
Reply from Lemonade2026-07-31
We’re here to help! 🤝
Great
Great! Fast refunds
Reply from Lemonade2026-07-31
We appreciate the high praise! Very cool of you 😎
Dachshund Momma approved
I use Lemonade for my pet insurance. They made it so easy to submit my claim when my dachshund had back surgery. You leave a voice memo and submit the receipt and doctor's notes. Easy peasy! The money arrived in my account a few days later. Thanks Lemonade!
Reply from Lemonade2026-07-31
Thank you so much for your glowing feedback! Reach out if you need anything ☺️
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