Hassle-Free Online Chinese Tuition
So far my daughter likes their online lesson. Already signed up for 1on1 package.
About LingoAce
Data updated- Website
- lingoace.com
- Category
- Education & Training
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 195 reviews
- Replies to negative
- 93% (98/105)
Do you own LingoAce? Claim this profile for free and start replying to reviews.
+65 31051163 (hotline) / +6591787124 (WhatsApp) Daily 10am - 9:30pm (GMT+8)[email protected]lingoace.com
About this business
Connect global young learners to future possibilities LingoAce is a Singapore-headquartered EdTech company that offers authentic, interactive, and effective Chinese, English, and Math classes to young learners aged 3 to 15. With a network of more than 9,000 professionally certified teachers, LingoAce has served over 730,000 learners and delivered more than 27 million classes across 214 countries and regions.About usWhy UsLearning experienceSign up for free trial
Written by the business, not verified by us.Is LingoAce legit?
LingoAce (lingoace.com) has a 3.7 out of 5 rating on OK.one, based on 465 user reviews collected here. It is listed under Education & Training and its reputation is mixed. 72% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss User experience, Product, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Parents frequently mention that the teachers are exceptionally patient, engaging, and capable of capturing children's attention through fun stories and games during lessons. Families truly appreciate the interactive online platform and customized curriculum, noting significant improvements in children's spoken confidence and overall language learning progress. Some reviewers were not happy with the communication, mentioning persistent difficulties with customer support responsiveness and frustrating scheduling issues after purchasing packages. A few people also felt that aggressive sales practices, unhelpful administrative responses, and annoying follow-up calls created an unnecessary hassle during their journey.
Auto-generated from all reviews of this business. For reference only.What people say
Happy to learn Chinese with Lingoace
Lingoace team makes learning Chinese an easy and engaging experience. Teachers are dedicated, patient and polite. They also have the degrees to teach this complicated language. Sales and customer relationships teams are excellent and methodical. I truly recommend Lingoace.
English speaking family
My child had issues speaking Chinese, but after 3 months, two sessions a week, we can see improvement.
Hope your can help my son do the best…
Hope your can help my son do the best Chinese.
Never informative easyme
Never informative easy
Terrible experience with this…
Terrible experience with this organisation. Very pushy salesman, poor customer service who can't speak English well. And alot of IT and connection glitch during the usage of the App. It is not worth for the steep price we paid. Please stay away.
Reply from LingoAce2025-09-09
Hi Kristy, We're very sorry to hear about your experience, and we understand how frustrating this must have been. This is not the standard we aim to provide, and we take your feedback seriously. Could you kindly provide us with more information via Trustpilot or reach out directly at [email protected]? With your details, we'll be able to look into your case and follow up properly. Thank you for bringing this to our attention, your feedback helps us improve. Best regards, LingoAce
I hope there are more interactive…
I hope there are more interactive assignments that could be done online instead of printed assignments
Online learining can steal have good resluts
I didn't expect that online learning Chiniese can also have such a good effect.
Thanks for the excellent service from…
Thanks for the excellent service from your consultant. Also your prompt response via Whatapps truly impressed me.
I recently tried LingoACE for my boy…
I recently tried LingoACE for my boy and find it very useful to improve his composition.
Teacher Ren didn’t just teach…
Teacher Ren didn’t just teach Chinese—she inspired a love for it. My daughter once resisted learning the language, but through patience, encouragement, and genuine care, Teacher Ren helped her see its beauty. Now she looks forward to every lesson. We’re deeply grateful.
Misleading and Unfair Package Policy
Misleading and Unfair Package Policy – Avoid I was pushed into buying a long package last year, but at no point were we told that the lessons had to be completed within a strict time limit. This was very important for my son, who was only 6 years old at the time and could only manage 30-minute lessons per week. I explained this clearly to customer service, and they reassured me that it was fine — if needed, we could arrange extra lessons later. After 6–7 months, they suddenly told us we had to purchase another package. I objected, since we still had enough lessons left for another 5–6 months. They agreed at the time and did not push us further. However, when we had 6 lessons remaining, they abruptly stopped our access and said we had to renew immediately. This is an absurd way to treat customers — cutting off access to lessons already paid for in order to force another purchase. On top of this, after 10 months they changed my son’s teacher without any explanation, and we weren’t even given the chance to say goodbye or thank you. We will certainly not be renewing, and I cannot recommend this course to anyone who values honesty and transparency. For reference, these were the types of packages they tried to push: Offer 1: Purchase 36 lessons → 10 free lessons + 6 bonus lessons (total 52) – $630 due immediately Offer 2: Purchase 96 lessons → 8 free lessons + 36 bonus lessons (total 140) – $1,646/€1,506 due immediately The way this is handled feels misleading and customer-unfriendly.
Reply from LingoAce2025-08-22
Hi Ozlem, Thank you for sharing your detailed feedback. We’re truly sorry to hear about your experience, and we understand how frustrating this must have been for you and your family. This is not the kind of experience we want our parents or students to have, and we take your concerns seriously. To help us review your case properly, could you please provide us with more details through Trustpilot or contact us directly at [email protected] ? With your information, we can investigate further and follow up with you directly. We truly value the trust families place in us, and your feedback will help us improve. Best regards, LingoAce
LingoAce recently forced all teachers…
LingoAce has become a nightmare for teachers. They recently forced everyone to switch to Payoneer for payments, telling us it’s Payoneer or you don’t have a job anymore. Many teachers asked to use Wise (which has much lower fees), but they refused. Now, we are stuck paying huge bank and transfer fees—mine were over $70 this month, and other teachers have reported fees over $150. Lingo refuses to budge. It gets worse. Their lateness penalties are beyond unreasonable. I was only 10 seconds late to a class, taught the entire lesson, even added extra time at the end—and they still fined me $15. That means I literally had to pay them to teach my own class. These policies are punishing, unfair, and show zero respect for the teachers who keep their platform running.
Reply from LingoAce2025-08-18
Dear Ben, Thank you for your feedback, and we understand your concerns. Regarding the transition to Payoneer, our goal was to ensure more reliable and consistent international payments for teachers worldwide. We understand that fees can vary depending on region and banking partners, and we are exploring additional options, including Wise, to make payouts more cost-effective in the future. On the lateness penalty you mentioned, being fined for a 10-second delay should not happen. We've reached out via Trustpilot, please share more information and your registered email with it, so we can investigate this specific case further. We deeply value the teachers who make learning possible for our students, and your feedback is very important for us to improve. Best regards, LingoAce
Teachers are fenomenal and very nice
Teachers are fenomenal and very nice. I am very happy with the course.
Teacher Guo is very kind and patient…
Teacher Guo is very kind and patient with my daughters. They love to attend Chinese lessons because she makes the lessons easy and stress-free.
Was approached for a free trial by a…
Was approached for a free trial by a lady at Kitztopia, in exchange for Indoor Playground tickets if we sign up for the trial. The trial was ok, and the lesson was interactive. However, the nightmare came after the pushy customer service agent started to message me to sign up for the class. The customer service was rude and pushy and blamed me for not being prompt in my replies when I didn't reply to her messages within the day. Such a lousy experience and needless to say, I will never sign up with Lingoace. By the way, the free ticket was a scam too, it never happened.
Reply from LingoAce2025-08-01
Hi Quek, Thank you for taking the time to share your experience. We’re truly sorry to hear about it. This is not the kind of experience we aim to deliver, and we take your feedback very seriously. What you described falls short of the standards we hold ourselves to, and we sincerely apologize for the frustration it caused. To help us look into this further and follow up properly, we’ve sent you a message via Trustpilot, please provide more details there, or feel free to reach out directly at [email protected]. We’d appreciate the opportunity to make things right. Best regards, LingoAce
Keep asking me to buy courses
Keep asking me to buy courses — it's too intrusive
Reply from LingoAce2025-07-29
Dear parent, Thank you for your feedback, and we're sorry to hear this. We always aim to provide helpful support, but we completely understand that too many messages/reminders can be overwhelming. Your preference matters to us, and we’ll make sure to adjust our communication accordingly. Thanks again for your invaluable review. Best regards, LingoAce
Helpful and prompt admin
Helpful and prompt admin. Many teachers to choose from, teacher my son had was encouraging and engaging.
Flexible learning lesson
Lessons are catered strictly based on child's ability, I like the flexible lesson timing.
Teacher Jing Feng is patience and keep…
Teacher Jing Feng is patience and keep the lesson engaging throughout for my Son, who dislike Chinese lesson. Thank you
WuKong Education
Preply 
ACE Academy by LingoAce
Outschool
italki
Cosmo (formerly ClassUp)
Novakid
Superprof.com