Trusted by thousands of hosts, Lodgify is the #1 vacation rental software powered by proactive AI. Automate hosting, win more bookings and maximize revenue with less effort. Lodgify is designed to empower vacation rental businesses of all sizes to be more efficient with effortless solutions and comprehensive support. The company was launched in 2013 and is based in Barcelona. Lodgify's website builder enables you to easily create your own website and accept direct bookings, and their channel manager allows you to manage all reservations from one place and synchronize property data across booking channels. Lodgify also offers property management (PM) modules to help streamline your operations and scale your business.Lodgify offers 4 plans built to scale with your business. Basic starts at 13$/month, the most affordable way to start for hosts with one property. Starter is for hosts ready to take direct bookings. Professional is for hosts ready to scale. Ultimate is for hosts building a larger operation. A 7-day free trial is available with no credit card required. Curious about Lodgify? Explore the Lodgify reviews on this page to learn more about Lodgify's customer service, support, and available features. The Lodgify Trustpilot page is the perfect place to gauge how happy its customers are. Book a demo call Discover our plans Switch to Lodgify now!
Written by the business, not verified by us.Lodgify (lodgify.com) has a 4.7 out of 5 rating on OK.one, based on 211 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-09-07.
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated onboarding specialists for being exceptionally patient, friendly, and thoroughly knowledgeable during one-on-one sessions. People deeply appreciate how clear explanations and tailored guidance make setting up a direct booking website feel completely seamless and manageable. Some reviewers were not happy with customer service, mentioning that support representatives are very difficult to reach when urgent technical issues occur. A few consumers also noted frustrating problems with automated messaging, channel integrations, and reservations not syncing correctly to their calendars. However, these occasional difficulties did not overshadow the overall positive impression left by the onboarding team.
Auto-generated from all reviews of this business. For reference only.Hi TM, Thank you for your wonderful review! We’re thrilled to hear that Lais provided you with amazing support. If you need any further assistance, don’t hesitate to reach out! Best Regards, The Lodgify Team
I had a seamless, professional onboarding experience with Lodgify's Specialist Hung Nguyen Gia. Everything was explained clearly and in a friendly way, and any questions were sorted out quickly. Really happy with the service!
Hi Miguel, Thank you for your wonderful review! We’re delighted to hear that your onboarding experience with Hung was seamless and professional. If you have any further questions or need assistance, feel free to reach out! Best Regards, The Lodgify Team
Brian did a great job spending a little extra time with me to ensure my Lodgify account was set up correctly. He was knowledgeable, patient, and very helpful throughout the process. Solid first experience with Lodgify so far!
Hi Marc, Thank you for your wonderful review! We’re thrilled to hear that Brian provided you with knowledgeable and patient support during your onboarding. If you have any further questions or need assistance, don’t hesitate to reach out! Best Regards, The Lodgify Team
Lodgify is a great resource for property managers. The phone call was helpful to walk through the website.
Hi there, Thank you for your positive feedback! We’re glad to hear that you found Lodgify helpful for property management and that the phone call was beneficial in navigating the website. If you have any further questions, feel free to reach out! Best Regards, The Lodgify Team
Hi there, Thank you for your fantastic review! We’re thrilled to hear you had a top-notch experience with us. If you need any assistance in the future, feel free to reach out! Best Regards, The Lodgify Team
I’ve had a fantastic experience with Lodgify so far. The platform is user-friendly, professional and has everything I need to manage my accommodation and bookings in one place. A special mention must go to Doravini Arulsamy, Customer Onboarding Specialist, who has been absolutely exceptional throughout the onboarding process. Doravini has been extremely helpful, knowledgeable and patient, guiding me through each step and always taking the time to answer my questions and make sure I understood everything. Starting with a new platform can sometimes feel overwhelming, but Doravini made the entire process easy and stress-free. Her level of customer service has been outstanding, and it’s reassuring to know that Lodgify provides this level of support to its customers. I couldn’t recommend Doravini or Lodgify highly enough. A very positive experience from start to finish and I’m looking forward to continuing to use the platform. Izabela Varnavelias Reset Retreat
Hi Izabela, Thank you for your fantastic review! We’re thrilled to hear that you’ve had such a positive experience with Lodgify and that Doravini provided exceptional support during your onboarding. Your kind words mean a lot to us, and we look forward to supporting you further! Best Regards, The Lodgify Team
Many thanks to Gabriel for his patient guidance through our overview of how to navigate and begin using Lodgify in a useful way. Although our session was brief at just over a half hour it was enough to acquaint us so we can process our questions for further discussion from a better informed position. Honestly, it is a complex process building the full Lodgify platform, customized to a specific property and a full day one-on-one classroom would be the optimal solution, but that is mostly impractical. We are working our way through optimizing our listing and would never have been able without Gabriel's coaching. Lodgify deserves high praise for their solution concept and Gabriel really stood out for his knowledge, communication skills, and patience.
Hi Thelma, Thank you for your kind words! We’re delighted to hear that Gabriel provided you with patient guidance and support during your session. Your feedback about the complexity of the platform is appreciated, and we’re here to help you optimize your listing further! Best Regards, The Lodgify Team
Great session with Hung. Saved me a lot of time and answered all my issues! Hung was fantastic - professional, patient, intelligent and kind. He is a great asset to Lodgify and I hope he is appreciated and paid in accordance with his skills and dedication!!. I couldn't imagine better customer service. Thank you Hung
Hi Weegena Valley Pty Ltd, Thank you for your wonderful review! We’re delighted to hear that Hung provided such fantastic support and addressed all your concerns. Your appreciation means a lot to us, and we’ll ensure Hung knows how valued he is on our team! Best Regards, The Lodgify Team
very professional assistance and support!
Hi Casa Squarcia, Thank you for your great review! We’re thrilled to hear that you received very professional assistance and support. Your feedback is greatly appreciated, and we’re here to help whenever you need! Best Regards, The Lodgify Team
Extremely disappointed after being sold one thing and delivered another. I spoke with a Lodgify representative before I signed up and clearly explained my situation: I have two properties on the same lot. Sometimes I rent them together, sometimes I only rent the smaller house for like 8 weeks out of the year. The onboarding person told me this was no problem, quoted me a half-off special price, and my husband and I decided to try Lodgify for a full year based on that conversation. After we paid for the yearly subscription, I learned I would have to pay for an extra property—at a cost of about three-quarters of what I had just paid. When I contacted a rep again, she told me to downgrade my plan and add the second property so it was more affordable. She specifically said I would not need the Ultimate plan and that I would be fine. I trusted her and paid the additional money. Now I am locked into a full year for even more than I was quoted. It has been six weeks since I started, and I still do not have everything set up correctly. I submit support tickets and receive quick replies, but the responses appear AI-generated. They do not actually answer my questions. We go back and forth, and important issues remain unresolved. One ticket told me one way to set up taxes so guests pay them; another ticket told me something completely different. I still cannot get a clear answer. I am not new to software—my job requires me to use different systems regularly—so this is not a matter of being unable to learn a platform. The problem is the support. Because I followed the rep’s advice and downgraded my plan, I am not allowed to speak with a human. All I get are AI email responses that do not help. Another major issue: my photos do not sync correctly to the other channel managers. One of the main reasons I chose Lodgify was so I could manage everything from one place. Support has told me I have to partially sync and then manage items, like the photos myself in each channel. That defeats the purpose. This has been a horrible experience. Being locked into a year, not being able to speak to a person and being left with unhelpful AI support and unresolved setup problems, has left me extremely frustrated and loss of income since it’s not correct on the other channels. I would not recommend Lodgify based on what I have gone through.
Hello Lisa, I'm sorry to hear about your disappointing experience with Lodgify and the challenges you've faced regarding your account setup and support. We understand how important it is to have clear communication and effective assistance, especially when managing multiple properties. Your feedback is crucial, and we will take it into consideration as we work to improve our services. Please reach out to our support team directly for further assistance, as they may be able to provide more tailored help for your situation. Thank you for sharing your experience.
Elena was very helpful and patient with every question that I had! Super knowledgable about the platform as well.
Hi Erinn, Thank you for your fantastic review! We’re so glad to hear that Elena was helpful and patient with all your questions. Her knowledge of the platform is truly an asset, and we appreciate your feedback! Best Regards, The Lodgify Team
Easy communication, knowledgeable and helpful in setting up my business/ rental property.
Hi Тина, Thank you for your fantastic review! We’re thrilled to hear that you found communication easy and that our team was knowledgeable and helpful in setting up your business. Your feedback is greatly appreciated! Best Regards, The Lodgify Team
Gabriel Esteban Madrid was super helpful throughout my Lodgify onboarding session. He patiently walked me through the setup process, answered all of my questions, and made everything much easier to understand. I really appreciated his guidance and support!
Hi Alina, Thank you for your fantastic review! We’re thrilled to hear that Gabriel provided such helpful guidance during your onboarding session. His patience and support are truly appreciated, and we’re glad he made the setup process easier for you! Best Regards, The Lodgify Team
Karen was great at walking me through the process of on boarding. The two separate hours of support are really helpful. It would have been nice to know that Google vacations does not except glamping/camping listings. This inclusion was part of my decision for going with Lodgify. I had some trouble with VRBO and it was a process. It is not as easy as it sounds, but I am really hoping for better bookings and streamlining. The free website is a plus.
Hi LisaAnn, Thank you for your wonderful review! We’re delighted to hear that Karen provided great support during your onboarding process. We appreciate your feedback regarding Google Vacations and will take it into consideration. We're here to help you achieve better bookings and streamline your experience! Best Regards, The Lodgify Team
Elena was very helpful and professional!! She made it very easy to understand. Very much appreciated.
Hi Jason, Thank you for your wonderful review! We’re thrilled to hear that Elena was helpful and made everything easy to understand. Your appreciation means a lot to us! If you need any further assistance, feel free to reach out. Best Regards, The Lodgify Team
On boarding agent was great. Patient, clear communicator, and took some extra time as I had connectivity issues early in our call. Thanks to her. Give her a raise!
Hi Russell, Thank you for your wonderful feedback! We’re thrilled to hear that our onboarding agent was patient and communicated clearly, especially during your connectivity issues. We appreciate your suggestion and will certainly pass it along. If you need any further assistance, just let us know! Best Regards, The Lodgify Team
Julia was very kind and patient in explaining everything on how the platform works to me. She patiently showed and explained various features to me and gave me a few tips as well.
Hi Gen, Thank you for your fantastic review! We’re delighted to hear that Julia was kind and patient while explaining the platform's features to you. Your feedback is greatly appreciated! If you have any further questions, feel free to reach out. Best Regards, The Lodgify Team
Gabriel Madrid was absolutely exceptional! He was extremely knowledgeable, professional, friendly, patient, and incredibly helpful throughout our Lodgify onboarding session. He took the time to clearly explain everything, answer all of our questions, and guide us through successfully connecting all of our OTA channels to our Lodgify account. Gabriel made what could have been a complicated process feel easy and stress-free. He even took extra time to complete our session and I’m very happy with everything we accomplished. His expertise, professionalism, and wonderful attitude truly made the experience outstanding. Muchas gracias Gabriel, for going above and beyond. Lodgify is very fortunate to have you on their team. Highly recommended!
Hi Villa Costa Sol, Thank you for your fantastic review! We’re thrilled to hear that Gabriel provided such exceptional support during your onboarding session. His knowledge and friendly approach truly make a difference. We appreciate your kind words and will make sure to share them with him! Best Regards, The Lodgify Team
Janet was a phenomenal mentor. She walked me through every aspect of the site and gave me insights that I truly appreciated.
Hi Jordan, Thank you for your wonderful feedback! We’re thrilled to hear that Janet provided such phenomenal support and valuable insights during your session. We appreciate your kind words and are here to assist you whenever you need! Best Regards, The Lodgify Team
Gabriel was very knowledgeable and extremely helpful.
Hi Anna, Thank you for your kind words! We’re delighted to hear that Gabriel was knowledgeable and helpful during your experience. Your feedback is greatly appreciated, and we’re here to assist you whenever you need! Best Regards, The Lodgify Team
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