Lookfantastic (lookfantastic.ae) has a 3.3 out of 5 rating on OK.one, based on 197 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 36% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Price. Last updated 2026-09-06.
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that navigating the online store is straightforward, appreciating the smooth ordering process and great discounts. People also enjoy exploring the extensive collection of skincare brands and authentic products available on the platform. However, some customers also noted frustrations regarding high delivery fees and unexpected additional costs upon arrival. A few shoppers mentioned that orders are frequently split into multiple packages, leading to separate shipments and extra charges. Many others experienced unexpected delivery delays or missing items when waiting for their purchases to finally reach home.
Auto-generated from all reviews of this business. For reference only.I was asked to reorder the items that were cancelled, and again received no timely follow up on the delay in payment processing.
Hello, We sincerely regret the repeated issues with your order and the lack of communication regarding payment processing. We are actively reviewing our procedures to prevent future occurrences. A message has been sent to your account. Kind regards, Liam
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Sue
Delayed delivery. Additional charges on delivery. Products not all delivered. Items cancelled after payment. This is the second time I’ve had to pay additional charges for delivery after making a full payment online including delivery.
Hello, We are concerned to hear about the delivery issues, additional charges, and missing items. We are actively investigating these problems to prevent future occurrences and improve our service. A message has been sent to your account. Kind regards, Liam
It’s super easy to login and pay. And the discount is great and direct ! Enjoy it!
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Sue
Hello Souad, We are concerned to hear about the billing discrepancy you experienced. We are actively investigating this issue to understand what occurred. A message has been sent to your account. Kind regards, Liam
Great site to navigate, clear product and normally quick delivery
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Sue
Order was cancelled and 10 days later still waiting for my money back
Hello Thank you for leaving your review. I am sorry to hear that on this occasion your order could not be completed, and I appreciate the disappointment this must have caused to you. I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so? Kind Regards, Kayleigh
Didn’t receive any of the products l ordered 🙈my entire order cancelled
Hello Shahzaadee, We are truly sorry your order was cancelled. We are looking into this issue. A message has been sent to your account. Kind regards, Liam
Easy search great discounts Fast delivery
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Sue
I had a very disappointing experience with this website. I ordered several expensive skincare products and paid a premium price expecting proper handling and service. Although the delivery was supposed to take only 2–3 days, half of the products arrived extremely hot due to improper shipping conditions. These products should have been transported in temperature-controlled packaging, as excessive heat can affect their quality and effectiveness. Considering how expensive they were, this was completely unacceptable. To make matters worse, the remaining products never arrived. Every time I contacted customer service, I was told they would be shipped “tomorrow.” After repeated delays and excuses, I was eventually informed that the items were actually out of stock. This was one of the worst online shopping experiences I have ever had. Poor product handling, misleading information, and lack of transparency made the entire process frustrating. I will never order from this website again, even if the prices were reduced by 50%. Very disappointing.
Hello Shk, Thank you for leaving your review. I am sorry to hear you have had an issue with your order being cancelled. I have investigated this and sent you a message to your online account. Please log in to your account at your convenience to receive my message. Regards, Leah
I ordered 5 Caudalie products and 1 Nars concealer from look fantastic app, while paying shipping showed 2-3 days. On 3rd day I received a package size of a brick and received only Nars concealer. In the app it showed dispatched. Contacted customer service back and forth they asked me to fill up a form. So the 2 items not dispatched I asked them to cancel and refund but the dispatched items have never reached me I have sent them a picture of evidence. No refunds yet for the items showing dispatched yet never arrived. Horrible experience, please don’t buy many items in this website they mishandle it and then you will go through hell with the emails back and forth. They sent me a link which shows that my items are delivered.
Hi, Thank you for taking the time to leave a review. We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the request sent to you via your TrustPilot account? We look forward to getting this resolved. Kind Regards, Stephen
Like the variety of products and the newest launching products, flexibility to use the coupon code for a flash discount which is amazing that I shop every time. But one thing I do not like that I paid my items including shipping but when I received the order to my home you charge again shipping, so this is annoying to your customers and make me hesitate 😒.
Hello, Thank you for taking the time to leave your review, we value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback. Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. Kind regards, Kayleigh
I contacted customer support to cancel my order. They responded very quickly. The cancellation didn't work the first time, but eventually Priniesha was able to sort it out and handle everything perfectly. Thank her very much for that help!
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Kayleigh
Hello, Thank you for taking the time to leave your review. We truly value your comments. We are always striving to improve and enhance your shopping experience, and we would not be able to do this without your valuable feedback. If you have any further questions, please do not hesitate to contact us, as we will be more than happy to assist. Kind regards, Natalia
so far perfect,,, cant wait to recive my order and iam sure iwill order more n the near future💙
Hello, Thank you for taking the time to leave your review. We truly value and appreciate your comments. We are always striving to improve and enhance your shopping experience, and we would not be able to do this without your valuable feedback. If you have any further questions or queries, please do not hesitate to contact us, as we will be more than happy to assist. Kind regards, Natalia
Provided a product that I had to fly to London to get it and it reached as a wish came true.
Hello, Thank you for taking the time to leave your review. We truly value and appreciate your comments. We are always striving to improve and enhance your shopping experience, and we wouldn’t be able to do this without your valuable feedback. If you have any further questions or queries, please do not hesitate to contact us, as we will be more than happy to assist. Kind regards, Natalia
The app is very easy and pleasant to use. And the brand selection is great.
Hello, Thank you for taking the time to leave your review. We truly value and appreciate your comments. We are always striving to improve and enhance your shopping experience, and we wouldn’t be able to do this without your valuable feedback. If you have any further questions or queries, please do not hesitate to contact us, as we will be more than happy to assist. Kind regards, Natalia
I was partially charged for my order and from my experience this means the items you advertised on your website are out of stock. I might receive the item I ordered to get the free delivery and not the items I wanted. Why does the website advertise items out of stock in the first place?
Hello Lavinia, Thank you for leaving your review. I am sorry to hear you have had an issue with the dispatch of your order. I have investigated this and sent you a message to your online account. Please log in to your account at your convenience to receive my message. Regards, Leah
Placed order 4 days ago. Item not dispatched and no information received. Not worth the wait
Hello Ele, Thank you for leaving your review. I am sorry to hear you have had an issue with the dispatch of your order. I have investigated this and sent you a message to your online account. Please log in to your account at your convenience to receive my message. Regards, Leah
adding to my previous review to warn others about this unreliable and dishonest company and ongoing delivery nightmare. this company took my money and has been unable to deliver my package for over 2 weeks. the tracking shows it constantly "in transit" and circling around Dubai. Couriers call and promise delivery - but nobody ever showed up. I live in a hotel, where reception staff and security cameras are available 24/7 to verify, not a single attempt was made. when I contacted customer service, one agent insisted the package had been delivered - it was not. another agent asked me to print out, fill in, and return a PDF form packed with personal information, rather than simply check their own courier's tracking link. this is a company that has taken payment, failed to deliver, and then made me jump through absurd hoops instead of taking responsibility. i will not be ordering from Lookfantastic ever again and strongly advise others to think twice before doing so.
Hi Rita, Thank you for taking the time to leave a review. We are sorry to hear your recent experience hasn't been positive and do want to look further into this matter. Can you please respond to the request sent to you via your TrustPilot account? We look forward to getting this resolved. Kind Regards, Stephen
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