Lookfantastic (lookfantastic.ae) has a 3.3 out of 5 rating on OK.one, based on 197 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 36% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Price. Last updated 2026-09-06.
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that navigating the online store is straightforward, appreciating the smooth ordering process and great discounts. People also enjoy exploring the extensive collection of skincare brands and authentic products available on the platform. However, some customers also noted frustrations regarding high delivery fees and unexpected additional costs upon arrival. A few shoppers mentioned that orders are frequently split into multiple packages, leading to separate shipments and extra charges. Many others experienced unexpected delivery delays or missing items when waiting for their purchases to finally reach home.
Auto-generated from all reviews of this business. For reference only.You keep advertising hair products I use and when I order you are happy to take my money right away. A few days later you say product no longer in stock.
Hello Suzanne, We sincerely regret the frustration caused by the out-of-stock issue after your order. We are actively improving our inventory system to prevent this. A message has been sent to your account. Kind regards, Liam
Ease of search and display Hopefully delivery will be quick
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Natalia
Where is my order i got only one item and no clear description where is the rest amd it says fully delivered??!!!
Hello, Thank you for leaving your review. I am sorry to hear you have had an issue with the delivery of your order. I have investigated this and sent you a message to your online account. Please log in to your account at your convenience to receive my message. Regards, Leah
If you're in the UAE, please do not order from the site. They do not have a returns policy like they claim. The return address given has no contact person/ number and the courier I assigned was unable to reach them. Upon asking the customer service for a contact number for the return, they simply just refused and said there is no contact number. Worst customer service!
Hi, Thank you for taking the time to leave a review. We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your Trustpilot account? We look forward to getting this resolved. Kind Regards, Sam
Totally fraud company.One lie after another.No respect to their costumers They think that they are idiots and suckers.To continue my review after almost 2 days I receive an obviously customised message from someone called Sam (I don't know if he even exist)that said that he is very sorry and contact through my account to resolve the issue.He was lying.Noone knows nothing and the solution again was to wait again to send me email.Now we are at 5th day.I am never have business with crooks like them.They are totally USELESS and LIARS to be polite.STAY AWAY FROM THEMM
Hello, Thank you for taking time to leave your review. I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue. Please log into your account to view this message. Thanks, Sam
Only point of Disappointment is, i buy lipsticks worth 52AED only, and pay 35 Delivery charges on Top. Too much limit to avoid shipping charges to purchase on LookFantastic.
Hello, Thank you for taking time to leave your review. I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue. Please log into your account to view this message. Thanks, Sam
Lookfantastic has great products, but the shipping charges are very high. The only options are AED 35 and AED 100, yet the order still doesn’t arrive on the same day. On top of that, none of the discount codes offered by e-mails have ever worked for me. Overall, the experience could be much better.
Hello, Thank you for taking time to leave your review. I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue. Please log into your account to view this message. Thanks, Sam
Thank you for your app, it make it easier for us
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Natalia
Very wide range of products. Easy to navigate website. Great discounts and comes with free delivery.
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Natalia
Fabulous deals and packages. Good rates. Availability.
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Natalia
I always find the best skin care product I don’t have to look else wherever
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Natalia
Availability and Price of requested products.
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Natalia
I’ve had a good experience with this company. Often I manage to get things not available locally. Only downside is that sometimes you don’t know if items will get cancelled later however on the plus side they don’t charge you until availability is confirmed
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
This company is responding to every issue on th spot and taking care of all th issues with th purchase till the return and refund excellent service 👏
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
I love Lookfantastic, it has the best range of products and much better prices than we get locally even after laying the customs duties. Also I received a damaged foundation bottle in my last order and they immediately sent a replacement so the customer service is very good!
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
Easy to place order. Now just awaiting delivery
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
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